Jim's Podcast

Jim's Group
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The Jim’s Podcast is hosted by Joel Kleber, Chief Marketing Officer of the Jim’s Group. Each week, I sit down with the people who make Jim’s what it is. Franchisees, franchisors, and Jim himself. We talk honestly about what it’s really like to build a business inside the Jim’s system. The wins, the surprises, the lessons learned the hard way, and the advice Jim has been sharing with business owners for decades. If you’re researching a Jim’s franchise, these conversations are essential listening. You will also find them valuable if you're looking to start a business or franchise.

  1. 3d ago

    Builders earn twice as much with us. Robert Young explains

    Robert Young's teams in Wellington and Christchurch are booked months out in a down market while he fields calls from tradies with no work at all. Robert brought Jim's Building Maintenance and Jim's Handyman to New Zealand five years ago and now runs both divisions as franchisor. He sits down with Joel Kleber to explain why property maintenance holds up when renovations dry up, and why he believes the only real income security for a tradesman over the next decade is a base of a thousand customers who know his name. He walks through the flat fee model and why taking a percentage of revenue turns a franchisor into a boss. He covers what a lead costs in New Zealand, why only one franchisee ever receives each one, and how territory works when your database is your real territory. He explains the pay for work guarantee, the two days of training every franchisee completes before signing anything, and what he says to people who should stay in their current job. Worth an hour if you hold a hammer for a living. 0:00 Why tradies have no work right now 1:26 AI, automation and job security 2:47 Why property maintenance is recession proof 6:17 Who Robert accepts as a franchisee 9:15 Flat fees vs a percentage of revenue 12:01 Owning your customers and your exit 13:30 How lead fees work in New Zealand 18:26 Why brand makes a lead convert 23:24 Talking to franchisees before you sign 31:00 Territory limits and Jim's Contracts 37:03 The pay for work guarantee explained 43:52 More quotes, better close rate, higher prices 49:06 Buying power and how to get in touch

  2. 4d ago

    Jordans Mowing shares his story and how he has built a massive following online!

    Jordan's Mowing, aka Jordan Rogerson, shares his story on the Jim's Podcast and also about how he creates content. Jordan's videos have already had a million views online as he is documenting his journey of being a Jim's Mowing franchisee.

  3. Aug 12

    Why small businesses are ditching 12 IT bills for one

    Most small business owners juggle a dozen separate tech bills and hours of DNS and email headaches every week. Lib from Jim's IT hands them one bill and takes the whole problem off their plate. Lib runs Jim's IT Abbotsbury and spent 10 years in IT across government, corporate and MSP roles before starting her own business. Six months into Jim's, he has a perfect run of five-star ratings. In this episode she explains what a managed service provider does for small and medium businesses. You will hear how he folded one client's 12 tech bills into a single monthly invoice, what she runs for a 54-staff manufacturing business from the internet line to every laptop and phone, and why full-time IT support no longer needs a full-time salary. He covers cyber security, NAS storage, corporate Wi-Fi, and the risks of hooking AI tools up to your email before you understand them. If you run a business and manage your own tech, this one will save you hours.

  4. Aug 5

    27 years in Jim's Mowing, why do I stay? Interview with Grant Osborne

    Grant Osborne has run his Jim's Mowing franchise for 27 years. In this episode he explains why going out on your own is harder than most people expect.Grant works the Hunter region, the mining capital of Australia, where he has broken into commercial and industrial contracts long held by large national firms. He shares how Jim's franchisees band together to win schools and big sites, why brand recognition beats a better mower, and how the network generates around 1.1 million new leads a year with roughly 200,000 going unserviced. He covers the full-package mindset, his move to battery equipment, Jim's Life Coaching, and the real cost of running a mowing round. If you are weighing up a lawn mowing franchise in Australia against going solo, this is a candid look at what 27 years teaches you.WHAT YOU WILL LEARNWhy one solo operator admitted it was not so easy on the other side. How Grant turns over $500k a year with one staff member. The way Jim's franchisees win jobs big companies claim they cannot cover. Why chasing cheap leads on community Facebook pages is a losing game. What the switch to battery gear cost him and why he made it. How the full-package mindset earns more from every single customer.

  5. Jul 29

    18 Month Update with Mitch from Jim's Mowing (Income/Profit)

    Eighteen months into his Jim's Mowing franchise, Mitchell Dennis was pulling $5,000 weeks through spring, about $1,000 a day. Mitchell left a trade as a technician, found Jim's Mowing on Seek, and started with just 22 regular clients. Today he runs a round in the low 70s across the hilly, big-block suburbs around Belgrave, and he is hiring casual help to get through his next spring. In this episode he is straight about the numbers. What a real spring looks like, why his costs ran to more than half his revenue the year he bought a car and upgraded gear, and how the 6% fee figure Jim quotes matched his own end-of-year books. He covers late payers and deposits, upselling hedging and cleanups without a hard sell, call transfers that convert, and the family flexibility that let his wife stay off full-time work after they had their son. If you want an honest look at year two of a mowing franchise, start here. Income disclaimer: The income and cost figures shared in this episode reflect one franchisee's individual experience and are not a guarantee of earnings. Results vary by location, effort, hours and market conditions. Seek independent advice before making any decision.

  6. Jul 29

    #ASKJIM Q & A with Jim Penman and Joel Kleber - July, 2026

    #ASKJIM replay with Jim Penman and Joel Kleber.

  7. Jul 27

    From Pet Patrol to Dog Wash to Franchisor in 5 Years

    Dog Wash has the most unserviced leads in the entire Jim's Group. Demand has gone up dramatically, and one franchisee has grown so much she turned her leads off and now takes referrals only. In this episode, host Joel Kleber talks with a Jim's Dog Wash franchisee, Dot Powers about her five-year journey from Jim's Petrol to Dog Wash to a newly appointed franchisor role in the Wollongong region. You will hear: Why demand for Dog Wash outstrips supply right nowHow customer service and referrals built her business (one family alone brings 20 customers)The referral reward system: no price increase for a yearWhy following the Jim's model is non-negotiableHow she hires staff, trains groomers, and earns spotter fees when they start their own franchiseWhy mobile grooming is kinder for anxious dogsManaging customer expectations with "humanity before vanity"Finding cancer lumps that saved dogs' livesThe qualities you need to succeed in this businessTimestamps 0:00 Dog Wash: most unserviced leads in the group 1:16 From Jim's Petrol to Dog Wash 2:52 Turning leads off, referrals only 3:55 20 customers from one family 5:14 Why the Jim's model is non-negotiable 6:01 Fast lead response and daily posting 9:44 Managing winter 14:36 Why mobile grooming suits anxious dogs 20:41 Finding cancer lumps that saved lives 25:43 Future plans and new franchisor role

  8. Jul 22

    From Anytime Fitness to Jim's Cleaning Franchisor, Interview with Carmen Cook

    Carmen Cook is a regional franchisor for Jim's Cleaning and shares everything you need to know about joining the Jim's Cleaning division. To learn more, call us on 131 546 or enquire on www.jims.net

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About

The Jim’s Podcast is hosted by Joel Kleber, Chief Marketing Officer of the Jim’s Group. Each week, I sit down with the people who make Jim’s what it is. Franchisees, franchisors, and Jim himself. We talk honestly about what it’s really like to build a business inside the Jim’s system. The wins, the surprises, the lessons learned the hard way, and the advice Jim has been sharing with business owners for decades. If you’re researching a Jim’s franchise, these conversations are essential listening. You will also find them valuable if you're looking to start a business or franchise.

Information

  • Creator
    Jim's Group
  • Years Active
    2019 - 2026
  • Episodes
    430
  • Rating
    Clean
  • Copyright
    © Jim's Group
  • Show Website
    Jim's Podcast

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