Customer Experience Advantage Podcast with David Avrin

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How do iconic brands and disruptive business leaders approach accommodating a new generation of customer expectations? Customer Experience Advantage Podcast author and keynote speaker David Avrin talks with dynamic business leaders about their visionary concepts and powerful customer engagement models.

  1. 27/06/2023

    Michael Podolsky interview - The Power of Curated Complaints

    We used to rant about poor customer service to our family and our friends. Today we share our experiences with everyone, and there's no shortage of online options for where to share our experiences, both good and bad. The bigger question is, how do we share it? More specifically, do we share in a way where our concerns are actually addressed and ideally resolved? My guest today has created a unique solution, that is a godsend for some, but a genuine pain in the ribs for others. Today on the podcast I'm talking to Michael Podolsky. He's the creator of PissedConsumer.com. We're going to talk about the empowered consumer and what it takes to get the attention of companies today. You can find Michael Podolsky at: https://www.linkedin.com/in/michael-podolsky/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin  Learn more about your ad choices. Visit megaphone.fm/adchoices

    43min

  2. 06/06/2023

    Jon Nordmark Interview - Using AI to Implement New Tech Faster

    We all know that innovation is happening at light speed; there are new technologies that allow for better and faster ways of connecting with customers and expediting transactions. But one of the biggest challenges that innovators face in bringing new technology to market is that too often new tech doesn't play nice with old Tech. Well, my guest today is using AI and low code to bring new technologies to industry 17 times faster than traditional approaches. I'm talking today with tech entrepreneur and e-commerce pioneer, John Nordmark, CEO and co-founder of iterate.AI, about how a new generation of artificial intelligence and technologies will revolutionize customer engagement.  You can find Jon Nordmark at: https://www.linkedin.com/in/nordmark https://www.iterate.ai/company/our-team/jon-nordmark You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

    39min

  3. 25/04/2023

    Don Fox Interview, Chairman of Firehouse Subs

    Eating out has changed significantly over the years, even just in my lifetime. We've gone from the classic sit down dining to drive up, to drive through, to order up front, to grab and go, and even a big growth recently in ghost kitchens. So what's new in the dining industry? And, more importantly, what's next? Today we have a real treat on the podcast. I sat down with restaurant industry icon and chairman of Firehouse Subs, Don fox. We're going to talk about where this constantly evolving industry is headed next and what that means to all of us in business. Today I'm talking to restaurant industry veteran Don Fox. You can find Don Fox at: https://www.linkedin.com/in/don-fox-0919033 https://twitter.com/DonMFox You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

    42min

  4. 28/03/2023

    Sam Reese Interview - CEO of Vistage

    Ken Blanchard famously said that "none of us is as smart as all of us". We're all limited in our knowledge and perspective by what we've experienced: our personal and professional wins and losses. Well, no organization has leveraged that collective wisdom, mastermind set philosophy better than Vistage. Today on the podcast, I'm pleased to be talking with Sam Reese. He's the CEO of Vistage, the world's largest and most successful CEO coaching and peer advisory organization. We're going to talk about how to bolster your experience, your perspective, and your professional network, so you can make better decisions and future proof your business model. You can find Sam Reese at: https://www.linkedin.com/in/samreese/ https://www.vistage.com/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

    41min

  5. 21/03/2023

    Pamela Norton Interview - What Blockchain Means for Your Business

    Just a decade ago you had never heard the terms blockchain, metaverse, cryptocurrency, non-fungible tokens and digital assets. Well, now they are transforming how we look at information, what we own, what we don't own, and who's in charge of it. Today on the podcast, we're gonna take it out of the conceptual and talk about what it all means to your business and the future of transactions and business relationships. I'm talking to the brilliant Pamela Norton, the CEO of Title Change. She's a legendary pioneer in the development of technology designed to secure trusted interactions and transactions. Get ready to take notes; let's geek out together. You can find Pam Norton at: https://www.linkedin.com/in/pamelaannnorton/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

    46min

  6. 07/02/2023

    Redefining Patient Engagement

    Everyone in business serves an audience. Some call them customers, others might call them clients, or guests, or associates, or constituents. In health care, we call them patients, of course. But we are all one of those consumers on the buying side of the equation. Well, my guest today is here to talk about the ways that we access health care today and how a new generation of physician entrepreneurs is redefining patient engagement in the patient experience. I'm talking with Dr. Arlen Myers, President and CEO, of the Society of Physician entrepreneurs. You can find Arlen Meyers at: http://www.sopenet.org/ https://www.linkedin.com/in/ameyers/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

    38min

  7. 31/01/2023

    How to Woo the "Machine Customers" of the Future

    So what is the future of customer experience? Well, you might be surprised to learn that the future involves what many are calling "machine customers". It's the machine or technology that schedules your appointments or buys what you need and interacts with the world for you. Well, my guest today is going to introduce you to the future of CX. James Dotkins is a customer Experience Rock Star. We're going to talk about a future that's not so far away, and one that will change everything. You can find James Dodkins at: https://www.jamesdodkins.com/ https://uk.linkedin.com/in/jamesdodkins https://www.youtube.com/c/JamesDodkins You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

    40min

  8. 24/01/2023

    The Secret That 88% of Your Customers Will Talk About

    I find it mind-boggling that, while we all know the importance of simplifying the buying process, too many in business are actually adding friction by making you change your passwords and fill out contact forms and talk to their chat bots. Well, my guest today has a lot to say about unnecessary and frustrating friction in your business, and why it's costing you money and customers, and even employees. I'm talking to the brilliant Roger Dooley, author of Friction, the Untapped Force. That can be your most powerful advantage.  You can find Roger Dooley at: https://twitter.com/rogerdooley https://www.linkedin.com/in/dooley https://www.facebook.com/roger.dooley https://amzn.to/2PUOGbi You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

    44min
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How do iconic brands and disruptive business leaders approach accommodating a new generation of customer expectations? Customer Experience Advantage Podcast author and keynote speaker David Avrin talks with dynamic business leaders about their visionary concepts and powerful customer engagement models.

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