Journeys Profile Podcast

Journeys Global

Journeys Profile is a podcast series featuring regular interviews and conversations with leading buyers and suppliers from the luxury travel marketplace. Brought to you by Journeys Global, a London-based company specialising in tailored events, the podcast reflects our commitment to reshaping the future of the B2B luxury travel sector through meaningful engagement and innovation.

  1. Aug 30

    Episode 17: Katya Bauval of Vila Vita Parc, Portugal

    In this episode, Katya Bauval, the Corporate Commercial Executive Director of Vila Vita Parc in Portugal, shares the story behind one of Europe’s most distinctive resort destinations. Katya explains how the property has grown from a 60-room hotel into a wider collection of luxury villas, vineyards, and estates. She also discusses shifting travel demand, the rise of the U.S. market, and why authenticity, provenance, and private-use experiences matter more than ever. Key Topics: Katya Bauval’s background across the UK, US, France, Portugal, and luxury hospitality brands including Starwood and BelmondHow Villa Vita Parc began in 1992 as a clifftop resort in Porches, Algarve, and expanded over three decadesWhy the property describes itself as more of a “resort village” than a hotelThe role of food, wine, and provenance in shaping the guest experienceHow Villa Vita Parc serves families, couples, golfers, foodies, weddings, and multi-generational groupsWhy guests increasingly want depth, personalization, and a true sense of placeHow travel advisors and buyers remain central to the business through fam trips, trade events, and direct relationship-buildingThe hidden strength of the resort’s culinary program and the importance of its own estates in the Alentejo and DouroA standout private villa experience that surprises high-profile guestsHow American travelers differ from UK and German visitors in length of stay and style of travelWhat’s next: Lobby and wine cellar renovations, plus a new nine-bedroom vineyard estate joining the Villa Vita CollectionChapters: 00:00 - Katya Bauval introduces her role and international hospitality background00:46 - How a love of tourism led her into hotel business02:16 - Villa Vita Parc’s origin story and growth since 199203:39 - A “resort village” built around gardens, beach access, restaurants, and wine05:20 - Why guests now want place, wellness, and personalization over generic luxury06:27 - How Villa Vita Parc works with travel advisors and buyers07:30 - The insider story: food, wine, and produce from the brand’s own land08:41 - A secret private villa and the power of word-of-mouth10:05 - Multi-generational travel, kids clubs, and the rise of experiential demand11:12 - How the American market went from negligible to number one12:24 - Core source markets across Europe and the US13:04 - Why U.S. guests stay longer once they realize how much there is to do14:25 - Journeys events, fam meets, and building stronger trade relationships15:43 - The best way for buyers to connect with Villa Vita Parc17:08 - Katya’s undiscovered gem: the Azores17:59 - Favorite hotel: La Mamounia in Marrakesh18:50 - Favorite city: Istanbul19:33 - Perfect vacation: time with the right people, plus Tarifa’s relaxed coastal vibe22:20 - What’s next: renovations and a new vineyard estate joining the Villa Vita Collection23:19 - Launch timing and how the new estate will be brought to market

    Episode 17: Katya Bauval of Vila Vita Parc, Portugal
  2. Feb 22

    Episode 16: Joseph Marinelli, President & CEO of Visit Savannah

    Ahead of Journeys North America 2026 to Savannah, Georgia, we sat down with Visit Savannah's President & CEO, Joseph Marinelli. Joseph looks ahead to our visit and shares what makes Savannah so distinctive - from its 23 historic squares and walkable layout to its boutique hotels, culinary evolution and renowned Southern hospitality. We also hear about the city's distinctive approach to Haunted Hotel tourism! As always, we ask Joseph to tell us about his own personal travel favourites, including New York's The Plaza Hotel and the stunning Amalfi Coast. Chapters: 00:00 - Introduction to the podcast and guest Joseph Marinelli02:58 - Background: Joseph’s role and Savannah’s anniversary celebration04:25 - What makes Savannah a must-visit destination for travelers06:24 - Savannah’s evolution: from traditional hotels to boutique experiences08:31 - Visitor profiles and marketing strategies targeting women and families10:06 - Savannah’s haunted legends and storytelling traditions12:20 - Engaging international travelers and fostering hospitality14:32 - Insider tips: walkability, weather, and local favorites16:24 - Unique experiences: port ships and city squares18:56 - Memorable activities for visitors and local surprises25:54 - Joseph’s personal undiscovered gem: New York City and local museums29:16 - Favorite hotels and city comparisons: Savannah versus New York32:51 - Heritage, favorite Italian destinations, and personal travel dreams33:32 - Closing thoughts and upcoming journeys to SavannahLinks: Visit SavannahLeopold's Ice CreamBroadmoor Resort in Colorado Springs

    Episode 16: Joseph Marinelli, President & CEO of Visit Savannah
  3. 09/18/2025

    Episode 14: Marcello Mangia, President & CEO of Mangia's Resorts

    In this episode, we're talking with Marcello Mangia, CEO and President of Mangia Resorts. Marcello shares insights into the evolution of his family business, the impact of COVID-19 on the hospitality industry, and the changing definition of luxury in travel. He emphasises the importance of authenticity in guest experiences and the company's commitment to training staff to provide exceptional service. Marcello also discusses the unique offerings of Mangia Resorts, including culinary experiences and the company's mission to create memorable vacations for guests. Chapters 00:00 Introduction to Marcello Mangia and Mangia Resorts01:32 Marcello's Journey in the Travel Industry04:30 Transformations Post-COVID and Company Growth10:05 Redefining Luxury in Hospitality15:28 Training for Authentic Hospitality Experiences19:57 Showcasing Mangia Resorts' Unique Offerings26:33 Engaging with Travel Buyers and Agents32:06 Demand Trends in the Travel Market34:08 Message to Travel Agents and Buyers36:26 Personal Travel Experiences and InsightsTakeaways Marcello Mangia is the CEO of Mangia Resorts, a family business founded in 1973.The company has transformed from a small travel agency to a major player in the hospitality industry.Post-COVID, the company has grown significantly, becoming five times larger than before.Luxury in hospitality is evolving, focusing more on authentic experiences rather than just hardware.Training staff to provide authentic and memorable experiences is a key focus for Mangia Resorts.The company is investing heavily in upgrading its hotels to five-star standards.Culinary experiences are a significant part of the guest experience at Mangia Resorts.The demand for travel is changing, with a longer season and evolving customer preferences.Marcello emphasizes the importance of creating memories for guests during their vacations.The company's motto is to deliver happiness and great value to customers.

    Episode 14: Marcello Mangia, President & CEO of Mangia's Resorts
  4. 09/04/2025

    Episode 13: Journeys Sustainability Masterclass with Kelly Forbes of A'ARU Collective

    In this episode, Kelly Forbes, founder of the A'ARU Collective, shares her extensive background in luxury travel, her transition into hotel sales, and the inspiration behind her company. A'ARU focuses on curating sustainable luxury travel experiences that prioritise meaningful connections and authentic local interactions. Kelly discusses the evolving expectations of luxury travellers, the importance of sustainability in the industry, and how A'ARU aims to bridge the gap between luxury and responsible travel. She emphasises the need for hotels to align their values with those of their customers and the growing demand for experiences that foster connection and well-being. Takeaways Kelly Forbes has 25 years of experience in luxury travel.A'ARU Collective was inspired by the need for sustainable luxury experiences.The importance of building relationships with customers post-booking.Luxury travel is evolving to focus on meaningful experiences.Sustainability in travel is about more than just certifications.Travelers are increasingly seeking authentic local interactions.The demand for multi-generational travel experiences is growing.Customers want to align their values with the hotels they choose.A'ARU aims to provide a concierge experience that enhances travel.Mental health and well-being are becoming key factors in travel choices. Chapters 00:00 Introduction to Kelly and the A'ARU Collective02:44 Transitioning to Hotel Sales and Representation07:38 Understanding the Concept of Sustainable Luxury13:17 A'ARU Collective's Unique Offerings18:45 Inspiring Stories of Sustainability in Hospitality23:05 The Evolving Landscape of Travel Consumption27:21 Understanding the Educated Indulger30:37 The Rise of Multi-Generational Travel Find out more and connect with Kelly via her LinkedIn profile.

    Episode 13: Journeys Sustainability Masterclass with Kelly Forbes of A'ARU Collective
  5. 06/09/2025

    Episode 12: Journeys Masterclass with Steve Endacott

    In this Journeys Masterclass, Steve Endacott discusses the intersection of disruption, innovation, and luxury travel, emphasising the transformative impact of AI on the industry. He shares his personal journey in travel, the importance of adapting to technological advancements, and practical steps for luxury operators to enhance customer experience. Steve also explores the future expectations of ultra-high net worth clients and the evolving landscape of SEO in the age of AI, concluding with insights on the necessity of building the right teams for success in the travel sector. Links: Neural RiverAI SteveLife's Echo Chapters: 00:00 Introduction to Disruption in Luxury Travel00:23 Steve Endacott's Journey in the Travel Industry03:53 The Impact of AI on Luxury Travel10:29 AI as a Co-Pilot in Travel Services16:19 Consultancy Insights for Luxury Operators22:17 The Future of High-End Travel and SEO Challenges28:27 The Role of AI in Personal Legacy31:16 Consultancy and Innovation in Business33:35 Embracing New Technologies36:35 Advice for Entrepreneurs in Luxury Travel39:01 Navigating Disruption and Change Takeaways: AI is set to revolutionise the travel industry, impacting customer service and operational efficiency.Luxury travel operators must evolve with technology or risk becoming obsolete.Consultancy can provide valuable insights for luxury operators looking to integrate AI.The future of customer experience will involve AI as a co-pilot, enhancing service availability and personalisation.SEO is changing, and businesses must adapt to new AI-driven search technologies.Ultra high net worth clients will expect seamless, personalised service powered by AI.Building a strong team is crucial for entrepreneurs in the luxury travel sector.Disruption in the travel industry is both exciting and a potential threat to traditional business models.The balance between human interaction and AI assistance is key in luxury travel.

    Episode 12: Journeys Masterclass with Steve Endacott
  6. 05/29/2025

    Episode 11: Carmela Piazza of Grand Hotel et Des Palmes

    In this episode, we are meeting Carmela Piazza from the Grand Hotel et Des Palmes in Palermo. Carmela shares her career journey from Sicily to the Grand Hotel, detailing her passion for hospitality and the rich history of the hotel. She discusses the unique experiences available to guests, the impact of the pandemic on the travel industry, and the growing demand for authentic local experiences in Palermo. Finally, she offers valuable advice for travel advisors and highlights some undiscovered gems in the city. Connect with Carmela via her LinkedIn profile and find out more about the hotel at despalmes.mangias.com Takeaways The Grand Hotel et Des Palmes has a rich history dating back to the 1870s.Guests can experience the Belle Epoque atmosphere at the hotel.The hotel features a roof garden restaurant and a historic ballroom.Couples and families are the primary clientele at the hotel.Memorable experiences include personalised wedding proposals in the Presidential Suite Wagner.Post-pandemic, the travel industry has seen a shift towards last-minute bookings.Travellers seek genuine local experiences in Palermo, including street food.Sicily is a large island with many attractions, encouraging repeat visits.Travel advisors should seek local insights to create customised itineraries, and the team at the Grand Hotel can help Chapters 00:00 Introduction to Carmela and the Hotel01:21 Carmela's Journey in Hospitality04:06 The Grand Hotel et Des Palmes: A Historical Overview06:55 Unique Guest Experiences at the Hotel09:40 Post-Pandemic Recovery and Demand Trends12:07 Authentic Experiences in Palermo14:35 Carmela's Travel Insights and Recommendations

    Episode 11: Carmela Piazza of Grand Hotel et Des Palmes

About

Journeys Profile is a podcast series featuring regular interviews and conversations with leading buyers and suppliers from the luxury travel marketplace. Brought to you by Journeys Global, a London-based company specialising in tailored events, the podcast reflects our commitment to reshaping the future of the B2B luxury travel sector through meaningful engagement and innovation.