8 episodes

Are you in the training and/or human resources profession in the property management industry? This show is for you. JuvoHub is your central hub.

JuvoHub - Property Management Podcast Jonathan Saar

    • Management

Are you in the training and/or human resources profession in the property management industry? This show is for you. JuvoHub is your central hub.

    The Mission to Tease Out Human Potential in the Multifamily Space

    The Mission to Tease Out Human Potential in the Multifamily Space

    Episode 8- JuvoHub Podcast





    Our Special Guest: Mike Brewer



    Mike Brewer is passionate about people, technology, and real estate. He is the COO at The Radco Companies. Mike’s investment in technological advances and education improves the team member experience and elevates customer engagement. He challenges the standard and persists towards the goal of excellence. An avid reader and lifelong learner, Mike has been “out to put a dent in the multifamily universe” for more than 25 years.



    Check out this website – Apartment Hacker, and be sure to follow his Facebook page.



    Please Support Our Sponsors



    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!







    Show Highlights



    Notes from the host:



    Property management communication strategies have pivoted many times over the last few years. There are those who resisted communication change and those that embraced it. Mike Brewer has more done more than simply embrace it. He has teased it. He has pushed it. He has dissected its potential. It is his mission to tease out the human potential in the multifamily space. Enjoy ~~ Jonathan Saar Market Me Social



    Communication, Social Media, and Employee Education – The RADCO Companies Approach



    Some questions we discussed:



    * How has RADCO leadership pivoted or adjusted to the major change in how we do business?* With a fairly spread out portfolio, how have you seen communication strategies evolve over the years?* Your company is very involved in using social media to communicate the RADCO brand. What did it take for the team to embrace that program?* You and I have spoken about employee education as an investment rather than an expense. Can we dive into that? Have you reviewed metrics that reflect that statement?



    Any actionable tips could you share that has served you well as an educator?



    Surround yourself with people who have a passion for education. If you really desire to be great in your life, excellent in your work, be intentional about your education.Mike Brewer – COO The RADCO Companies



    If you enjoyed this episode be sure to check out:


    * The Mission to Tease Out Human Potential in the Multifamily Space
    * Employee Engagement and the RangeOn Experience
    * The Customer Experience – Creating a Sustainable Brand Program
    * Sustainable Reputation Management Strategies
    * Virtual Training Best Practices – Don't L...

    • 29 min
    Employee Engagement and the RangeOn Experience

    Employee Engagement and the RangeOn Experience

    Episode 7- JuvoHub Podcast







    Our Special Guest: Lise Rozier





    Please Support Our Sponsors:







    Lise Rozier joined RangeWater in 2011 as Director of Training and brings over 20 years of experience in residential and commercial real estate and property management. Lise has worked in almost every facet of real estate property management and is a licensed Realtor®.





    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!













    Show Highlights



    Notes from the host:



    Do you want to see a stellar example of a transparent social corporate approach to employee engagement? Then I highly recommend you connect with all of RangeWater's social media channels. You can find them all on the LiveRangeWater website. You can just feel the energy that comes from leadership and is transfused into their team. This culture has aided them in recruiting top talent and contributed to a high level of employee retention. ~~Jonathan Saar



    Components of a Successful Learning and Development Department



    Some questions we discussed…



    * What are the core elements of the RangeWater learning and development department?* RangeWater is transparent and social when it comes to its brand and its employees. How has this aided employee growth?* What are some tips you can share that help drive employee engagement?



    Our employees are the voice of our company.Lise Rozier



    Support of Local and National Affiliates



    We know that you and your team are very involved with organizations such as the Atlanta Apartment Association and the Institute of Real Estate Management (IREM). How has this approach helped your team's learning and development?



    What one actionable tip could you share that has served you well as an educator?



    Never lose sight of the human component. Don't treat your employees like numbers. Lise Rozier



    If you enjoyed this episode be sure to check out:


    * The Mission to Tease Out Human Potential in the Multifamily Space
    * Employee Engagement and the RangeOn Experience
    * The Customer Experience – Creating a Sustainable Brand Program
    * Sustainable Reputation Management Strategies
    * Virtual Training Best Practices – Don't Let PowerPoint Take Over!

    The Customer Experience – Creating a Sustainable Brand Program

    The Customer Experience – Creating a Sustainable Brand Program

    Episode 6- JuvoHub Podcast







    Our Special Guest: Mark Howell





    Please Support Our Sponsors:







    In this episode, we welcome our guest, Mark Howell, from Howl Creative Concepts. Mark has over 20 years of industry experience. He is a passionate national speaker that makes each day count and helps your team live & breathe that commitment. Be sure to check out his website and see the list of class offerings he has!





    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!













    Show Highlights



    Notes from the host:



    Do you truly know the difference between customer service and customer experience? Mark Howell from Howl Creative Concepts, took me on a journey that truly demonstrated his passion for the topic and what it takes for a property management company to be successful when rolling out a program of this magnitude. ~~Jonathan Saar



    Thank you for listening to the show!



    The difference between CS ( Customer Service) and CE (Customer Experience)



    * Ask yourself what makes you truly authentic when delivering the customer experience.* Customer experience means moving past the policy manual.



    There's a difference between, what's it called, will and a skill. I can teach you the skill, but I can't teach you to have the will.Mark Howell



    Your “Brand” is the foundation for success. Determining associated emotions behind the brand.



    Some questions we discussed…



    * How do discussing global brands help us connect with what our “brand” is?* Why do certain global brands excite us?



    Team Engagement – Steps To Living Your Brand



    More questions we discussed…



    * How are you helping PM to develop that framework?* What does the opt-in process look like?* Does a mentoring component come into play?* How does a training department follow through on a program like this?



    What one actionable tip could you share that has served you well as an educator?



    Be adaptable to the learning needs of our teamMark Howell



    If you enjoyed this episode be sure to check out:


    * The Mission to Tease Out Human Potential in the Multifamily Space
    * Employee Engagement and the RangeOn Experience
    * The Customer Experience – Creating a Sustainable Brand Program
    * Sustainable Reputation Management Strategies
    * Virtual Training Best Practices – Don't Let PowerPoint Take Over!

    • 31 min
    Sustainable Reputation Management Strategies

    Sustainable Reputation Management Strategies

    Episode 5- JuvoHub Podcast







    Our Special Guest: Stacey Smith



    In this episode we welcome our guest, Stacey Smith, from ECI Group. She is the Director of Learning and Development and has over 30 years of industry experience.



    Connect with her on LinkedIn





    Please Support Our Sponsors:



    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!













    Show Highlights



    What are the components of a corporate reputation?



    * It starts at the top.* Leadership needs to be in engaged and excited about a reputation program.* For corporate reputation strategies to work, a culture has to be there first.



    Why is managing our corporate reputation so critical?



    * Reputation management is digital insurance.* Customers are using the digital space so property management companies need to be visible and active.



    In order for a reputation management program to be successful, what are some key factors?



    * Employee training whether on a site level or corporate is essential. * Train and empower across the generations of your employee base. * Treat every resident as if they were your Marketing Director.



    Why are employee reviews just as critical as consumer reviews?



    * Culture has become an enormous part of deciding where you want to work.* Ask new team members: “What made you decide to accept the offer?” Be aware of what factors were included in that decision.



    What one actionable tip could you share that has served you well as an educator?



    Feel motivated about others success…remember it's about them and not you. Stacey Smith



    If you enjoyed this episode be sure to check out:


    * The Mission to Tease Out Human Potential in the Multifamily Space
    * Employee Engagement and the RangeOn Experience
    * The Customer Experience – Creating a Sustainable Brand Program
    * Sustainable Reputation Management Strategies
    * Virtual Training Best Practices – Don't Let PowerPoint Take Over!

    • 26 min
    Virtual Training Best Practices – Don’t Let PowerPoint Take Over!

    Virtual Training Best Practices – Don’t Let PowerPoint Take Over!

    Episode 4 – JuvoHub Podcast







    Going Solo This Week! – Your Host: Jonathan Saar



    In this week's episode I start a new series called #ThinkKeynote. These episodes will be specifically about how you can improve your program from a technical perspective.





    Please Support Our Sponsors:



    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!













    Show Highlights



    Engaging Virtual Training



    As an industry speaker are you having challenges with technology getting in the way of YOU. YOU are the presenter, the speaker, the trainer, and yet with most webinar platforms you are the small square while your PowerPoint takes over. In this episode, we cover the following tips to make your virtual session more engaging and showcase your talents as a speaker.



    * Bridging the gap between in-person and virtual training.* Changing up the prerequisites. How to use two screens as a presenter.* How to coach your learners to use two devices. – Use Google slides to share presentations.* Provide an atmosphere where your face does not leave the screen.* Have clear ques for when you are moving to the next slide.* Use the meeting option vs the webinar option and why on Zoom



    Here is the YouTube Version









    Be sure to check out some of our other posts and podcasts.


    * The Mission to Tease Out Human Potential in the Multifamily Space
    * Employee Engagement and the RangeOn Experience
    * The Customer Experience – Creating a Sustainable Brand Program
    * Sustainable Reputation Management Strategies
    * Virtual Training Best Practices – Don't Let PowerPoint Take Over!

    • 6 min
    What Is A Learning and Development Framework?

    What Is A Learning and Development Framework?

    Episode 3 – JuvoHub Podcast with Sherle Brown








    Our Special Guest: Sherle Brown



    In this episode we welcome our guest, Sherle Brown, who is an instructor at the University of Georgia and a 30+ year veteran of the multifamily industry!



    Feel free to connect with her on her LinkedIn profile.





    Please Support Our Sponsors:



    We really appreciate and thank REAL-HR a Higginbotham Company for helping make this podcast happen. Please support them!














    Show Resources



    Here are the resources and references mentioned by Sherle



    * McKenzie – ACADEMIES Framework* Navy Training – Acuitus



    Show Highlights



    Build a learning and development framework



    * What is an L&D framework?* Why is it critical to be organized with your L&D program?* Does a “framework” indicate a rigid approach to what is available to an employee?



    Optimize the expanded role of L&D in real estate organizations



    * Should a training program be solely focused on the existing job title of the employee?* What does a training program look like for someone who wants to advance their career?* How does an L&D department keep their program fluid and dynamic?



    Recognize trends and advances in various L&D delivery methods and what should be implemented



    * What are some trends that you see now and can foresee for the future?* What really is microlearning? * What is microlearning not?* Do you think we will have more of an adaptive system as we see in platforms such as Netflix or Spotify



    What one actionable tip could you share that has served you well as an educator?



    Be a lifelong learner who shares with othersSherle Brown



    If you enjoyed this episode be sure to check out:


    * The Mission to Tease Out Human Potential in the Multifamily Space
    * Employee Engagement and the RangeOn Experience
    * The Customer Experience – Creating a Sustainable Brand Program
    * Sustainable Reputation Management Strategies
    * Virtual Training Best Practices – Don't Let PowerPoint Take Over!

    • 32 min

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