Behind-the-scenes look at two friends building a SaaS startup.
Find out more about Arrows at https://arrows.to
Our first team retreat (Ep. 51)
Things have been busy here at Arrows HQ, but we made time to get the team together for the first time. Most of us had never met each other before. On this episode, we have Kim and Matt on discuss the experience of organizing and attending our team retreat.
It takes a team to create Happy Customers (Ep. 50)
Arrows is launching its second podcast today, called Happy Customers. So we have Stuart Balcombe on the show, the host of Happy Customers and the head of product marketing at Arrows. We talk about why we're launching a podcast, what the goal of the podcast is, and some tips he learned after creating multiple podcasts now.
Please subscribe to Happy Customers! https://happycustomers.transistor.fm/subscribe
Launching our ebook, with Shareil Nariman (Ep. 49)
We're joined this week by the first Arrows employee, Shareil Nariman. Last week we launched the ebook that was written by Shareil, and it was a smashing success. Much better than we'd expected. Shareil tells us what it was like to write the book, and we talk about the strategy of writing it.
You can find the ebook here: http://arrows.to/resources/books/startup-ceo-guide-to-customer-success/
Email firstname.lastname@example.org if you have any thoughts!
Var Talk with Justin Duke (Ep. 48)
Today we're joined by our friend (and Arrows angel investor) Justin Duke.
We talk about building Arrows, how we try to balance building features vs foundations, and what we get anxious about when prioritizing features. Justin is a super talented developer who runs Buttondown and Spoonbill on the side of being an engineering manager at Stripe.
Why we need a product marketer (Ep. 47)
We've always cared about marketing at Arrows.to, and really think it's critical to our success. But we've never had a full-time marketer who can help us really excel at everything we're doing. In this episode we run through a lot of the things we're doing from a marketing angle and why we think a full-time marketer will help us out.
Letting an employee go for the first time (Ep. 46)
We recently realized one of our early employees was in the wrong role in the wrong environment for them. Neither of us was happy. So what do we do to fix it? How do we communicate it to them? To the rest of the team? Come hear our thoughts.