Know Your Ship

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Sharing stories of the e-commerce shippers, leaders, and entrepreneurs of the world. Powered by ehub.com.

  1. ٢٥ يونيو

    Why Early Deliveries Are Worse Than Late Ones

    Why is fast shipping actually hurting your brand? Geoff Tamman (CFO & Operations at Shipium) breaks down why delivery predictability builds significantly more long-term value than raw speed in e-commerce shipping. Discover how nine seasons of commercial fishing in Bristol Bay, Alaska, shaped the risk management, team alignment, and operational discipline needed to run a high-growth logistics technology company. In this builder story, we break down Geoff’s unique career transition from auditing Boeing’s 777 aircraft production line to managing tight capital allocation at an international relief nonprofit to spending 12 years inside Amazon’s hyper-growth culture of customer obsession. We deep-dive into a practical framework for balancing operational excellence with cross-functional collaboration, prioritizing internal team culture, and leveraging artificial intelligence (AI) to protect customer trust during rapid technology-driven growth. Key Discussion Markers [00:00] — Why an early delivery can be just as damaging to customer trust as a late one. [13:21] — Discovering accounting wasn't a back-office function, but a way to actually understand a business. [16:04] — Auditing Boeing's 777 production line and learning to see the full supply chain. [19:16] — Two years at a nonprofit, and what capital allocation looks like with no revenue stream. [22:54] — 12 years at Amazon: customer obsession, ownership, and a culture that's "always on." [31:07] — What it means to be a "finance partner" to a VP, and why that role shaped his leadership style. [36:38] — Why he left Amazon to help build something different, not just a faster version of what already existed. [43:31] — What sets Shipium apart: pairing technology with people who actually understand the customer's problem. [1:11:54] — Why Amazon's real innovation was training customers to expect predictability, not just speed. [1:17:18] — Where Shipium is headed in 2026 and 2027, and the role AI plays in the next era of supply chain. 🎧 WANT MORE FROM GEOFF? Connect with Geoff Tamman and learn more about Shipium: https://www.shipium.com📦 ABOUT KNOW YOUR SHIP: Know Your Ship features raw conversations with the builders, founders, and leaders who turned "nothing" into "something." Hosted by eHub, the leading platform for e-commerce shipping and logistics. Optimize your shipping logistics: https://www.ehub.comShipium website: https://www.shipium.com/ Shipium LinkedIn: https://www.linkedin.com/company/shipium/ Geoff Tamman's LinkedIn: https://www.linkedin.com/in/geofftamman/

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  2. ١٨ يونيو

    How a 12-Year Promise Breaks Generational Poverty

    In this episode of Know Your Ship, we return with the second edition of eHub Gives a Ship — our segment highlighting individuals and organizations working to do good in the world and create meaningful community impact.Host Frank Dolce, alongside co-host Preston Cochrane, sits down with Kelsey Lewis, Executive Director of Friends of the Children Utah. Kelsey breaks down how she built a fully operational Utah chapter from the ground up — launching in March of 2020, scaling to serve 62 youth, and managing a $1.6 million annual operating budget with a lean, high-performing team. They dig into what it actually takes to run a relationship-based nonprofit at scale, from building a referral network and managing staff retention, to sustaining a model that pairs at-risk youth with full-time paid professional mentors for 12 years straight.The data behind the model speaks for itself. Every dollar invested in Friends of the Children returns seven dollars in community savings. 85% of children in the program graduate from high school, 92% avoid the juvenile justice system, and 93% avoid teen parenting — outcomes that prove this is not just a social service but a strategic, long-term investment in breaking generational cycles of poverty. This episode is for anyone interested in nonprofit leadership, community impact, and organizations that are proving that betting on people early is one of the smartest investments a community can make.Powered by www.ehub.com Connect with us: linktr.ee/knowyourshipConnect with Kelsey Lewis: LinkedIn: https://www.linkedin.com/in/kelsey-lewis-7473419/ Connect with Friends of the Children Utah:Website: https://www.friendsutah.org Instagram: https://www.instagram.com/friendsutah/ YouTube:https://www.youtube.com/@friendsutah LinkedIn: https://www.linkedin.com/company/friendsutah/

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  3. ١١ يونيو

    How Lissy Skincare Hit $1M on TikTok Shop

    This e-commerce founder story reveals how Lissy Skincare built a 7-figure brand with zero paid ads. Learn the realities of custom formulation logistics, organic influencer marketing, and transitioning from vibes-based marketing to data-driven business leadership when building a business from scratch.A million dollars in revenue. No ads. No investors. No formal business plan. Just a product that actually worked and an audience that needed it. Lissy Kotter, founder of Lissy Skincare, breaks down exactly how she built a thriving skincare brand from the ground up—and what she had to unlearn once the organic TikTok Shop era ended.In this clear breakdown, we go deep into the operational realities of launching a manufacturing brand without a traditional venture capital playbook. We analyze how Lissy identified an underserved ingredient (mandelic acid), navigated the scary transition from private label to custom contract manufacturing, scaled a highly localized affiliate network, and rode the TikTok viral wave to her first million before building a sustainable, metrics-driven company structure.Key Discussion Markers [00:00] — Hitting $1M with zero paid ads: the TikTok Shop era that changed everything. [01:54] — From one semester of college to esthetician school: how Lissy found her path. [05:09] — Why she became an esthetician: acne, self-employment, and checking every box. [10:46] — Building a community on Instagram by being honest about still struggling with acne. [13:18] — The failed class that accidentally became a $20K course business. [15:23] — Esthetician apparel, scarcity drops, and her first six-figure side hustle. [24:17] — Discovering mandelic acid and why it cleared her skin when nothing else did. [32:05] — Private label to custom formulation: how she built her product line without going into debt. [53:17] — Gut instinct vs. data: transitioning from "vibes-based" to metrics-driven decision making. [1:06:28] — The TikTok Shop bubble, influencer marketing, and what sustainable growth actually looks like.🎧 WANT MORE FROM LISSY? Follow Lissy Skincare on Instagram and TikTok to see the products, the before and afters, and the brand in action: https://lissyskincare.com/ 📦 ABOUT KNOW YOUR SHIP: Know Your Ship features raw conversations with the builders, founders, and leaders who turned "nothing" into "something". Hosted by eHub, the leading platform for e-commerce shipping and logistics.Optimize your shipping logistics: https://www.ehub.comLissy Skincare website: https://lissyskincare.com/ Lissy Skincare Instagram: https://www.instagram.com/lissyskincare/ Lissy Skincare YouTube: https://www.youtube.com/@LissySkincare Lissy Skincare TikTok: https://www.tiktok.com/@lissyskincare Lissy’s LinkedIn: https://www.linkedin.com/in/alyssa-kotter-b03b79201/ Lissy’s Instagram: https://www.instagram.com/lissykotter/

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  4. ٤ يونيو

    The Strategy Behind Natural Life’s Hyper-Growth

    How do you scale a creative passion into a global, digital-first retail brand? The executive staff at Natural Life breaks down the backend mechanics, operational adjustments, and organizational culture required to sustain hyper-growth. For founders managing rapid digital expansion, this case study details how to align internal talent and protect brand integrity.In this customer story panel, we deep-dive into the logistics of an e-commerce infrastructure that has grown by leaps and bounds over the last five years. We break down the realities of transitioning from a rigid corporate environment to managing over 6,000 SKUs, onboarding talent outside core retail hubs, and navigating supply chain forecasting.Key Discussion Markers00:00:15 — Why traditional corporate structures restrict high-velocity startup culture.00:03:48 — Marketing Operations: Getting the right digital assets to the right people.00:07:02 — The Six-Month Test: Building processes that function without the founder.00:15:59 — Navigating international tariff uncertainties and legacy inventory stress.00:21:14 — Why typical corporate communication tools fail fast-moving e-commerce teams.00:32:37 — Sourcing and fulfillment: Aligning state-of-the-art warehouse teams with brand mission.🎧 WANT THE FULL STRATEGY? Watch our primary interview with Natural Life Founder & CEO Patti Hughes to see how she built a retail powerhouse by rejecting traditional logic: https://www.youtube.com/watch?v=O2a8-hyNFpk 📦 ABOUT KNOW YOUR SHIP: Know Your Ship features raw conversations with the builders, founders, and leaders who turned "nothing" into "something". Hosted by eHub, the leading platform for e-commerce shipping and logistics.Natural Life website: https://www.naturallife.com Optimize your shipping logistics: https://www.ehub.com

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  5. ٢٨ مايو

    Building Natural Life: How to Scale a Soulful DTC Brand

    How do you scale a creative passion from a kitchen table into a global, digital-first retail brand? Patti Hughes, Founder and CEO at Natural Life, explains how rejecting traditional retail logic and prioritizing an authentic, purpose-driven connection with consumers allowed her team to build a powerhouse business. For founders looking to navigate the competitive consumer goods market, this episode details how to transform unique product storytelling into long-term enterprise value and passionate customer loyalty. In this founder story, we break down Patti’s transition from a rigid corporate sales role at Hallmark to managing a tech-enabled e-commerce infrastructure with over 6,000 SKUs. We deep-dive into the "Live Happy" philosophy—a practical framework for balancing lean inventory management with creative risk-taking, prioritizing internal organizational culture, and protecting brand integrity during rapid digital expansion. Inside the Discussion: 00:00:15 – Corporate Structure: Why traditional titles restrict startup culture. 00:03:06 – Creative Spaces: Transforming physical offices into design inspiration rooms. 00:08:45 – Strategic Transition: Leaving a stable career to bootstrap a creative startup. 00:18:07 – Mission & Alignment: Formulating a brand mantra focused on the little things. 00:25:51 – Operational Friction: Navigating supply chain mishaps, inventory expirations, and barcode errors. 00:28:25 – Talent Stewardship: Cultivating internal community and growing leaders from within. 00:42:35 – Adaptive Evolution: Moving from wholesale showrooms to a 95% DTC digital platform. 00:45:02 – Experiential Retail: The architectural and land zoning vision for a massive community hub. 00:54:15 – Customer Centricity: Utilizing support inbox reviews to write high-converting copy. 01:12:06 – Purpose-Driven Products: How word-of-mouth adoption from chemo patients elevated a core accessory. 01:21:56 – Social Proof Pipelines: Using community analytics and engagement to choose new releases. 01:45:40 – Scaling Margins: The gutsy operational decision to remove sales reps and halt massive catalogs. ABOUT KNOW YOUR SHIP: Know Your Ship features conversations with the builders, founders, and leaders who turned "nothing" into "something." Hosted by eHub, the leading platform for e-commerce shipping and logistics. Connect with us: Optimize your shipping: https://www.ehub.com More episodes: https://linktr.ee/knowyourship Connect with Patti & Natural Life: Natural Life Website: https://www.naturallife.com Natural Life Instagram: https://www.instagram.com/naturallife Natural Life YouTube: https://www.youtube.com/@NaturalLifeHappy Natural Life X: https://x.com/Natural_Life Natural Life LinkedIn: https://www.linkedin.com/company/natural-life/ Patti’s LinkedIn: https://www.linkedin.com/in/patti-hughes-64b6351a/ Patti’s Instagram: https://www.instagram.com/naturallifepatti/?hl=en

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  6. ١٤ مايو

    Scaling Fulfillment Efficiency Down to the Minute

    How do you scale a 3PL by timing every touch? Jeramy King (FFE Solutions) explains how applying high-volume manufacturing principles allowed his team to get fulfillment efficiency down to the minute. If you are building a business in the e-commerce shipping space, this episode reveals how to turn complex kitting projects into high-margin profit centers. In this founder story, we explore Jeramy’s transition from managing a $40M commercial print operation to architecting a tech-enabled logistics and supply chain management ecosystem. We deep-dive into the "Fun, Fast, and Easy" (FFE) methodology—a strategic framework for improving 3PL warehouse efficiency while maintaining transparency and executive alignment required for rapid growth. Inside the Discussion: 00:00:00 – Process Optimization: Refining kitting workflows for maximum efficiency. 00:04:44 – Industrial Foundation: Applying high-volume manufacturing flow to 3PL. 00:10:38 – Strategic Transition: Moving from corporate leadership to equity-based ownership. 00:15:14 – Cultural Stewardship: Protecting organizational health during ownership shifts. 00:21:42 – The Aligned Partnership: Moving beyond transactional 3PL relationships. 00:29:16 – Executive Structure: The logic behind a three-partner leadership model. 00:36:22 – Leadership Maturity: Transitioning from reactive management to proactive mentorship. 00:41:48 – Innovation & Agility: Removing bottlenecks through adaptive warehouse technology. 00:45:19 – Intellectual Growth: Why diverse personal development is a leadership requirement. ABOUT KNOW YOUR SHIP: Know Your Ship features conversations with the builders, founders, and leaders who turned "nothing" into "something." Hosted by eHub, the leading platform for e-commerce shipping and logistics. Connect with us: Optimize your shipping: https://www.ehub.com More episodes: https://linktr.ee/knowyourship Connect with Jeramy & FFE Solutions: FFE Solutions Website: https://www.ffesolutions.com Jeramy’s LinkedIn: https://www.linkedin.com/in/jeramy-king-0b925b11/

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  7. ٧ مايو

    How a Side Project Hit Nearly $1M in 30 Days

    From a 30-year career in banking to making nearly $1M in a single month, Russ Warner’s story is about what happens when a side project actually takes off. In this episode, the founder of Ghost Boards explains what it was like to go viral overnight and handle the mess that followed. Russ talks about the reality of hyper-growth: packing thousands of orders in a driveway and figuring out global shipping as he went. He goes into the personal side of a sudden boom—from his wife sourcing extra machinists to keep production moving, to the pressure of seeing 600 orders hit his phone in a single day. Beyond the logistics, he shares why he still believes in meeting people face-to-face, even flying across the country to meet influencers' parents, and why he refuses to cut the small, expensive details that make his boards different. Inside the Episode 0:00 – Making nearly $1M in 30 days.  3:12 – Leaving banking to start a company.  11:00 – Life lessons from a rough start in high school.  23:00 – Playing the SEO game with "Cheeseburger Longboards."  32:00 – Why you should never eat lunch alone.  43:00 – How to turn customers into "raving fans."  52:00 – The "No" that eventually started Ghost Boards.  1:02:00 – Handling 600 orders a day from TikTok.  1:15:00 – The "Three Fires" rule for staying sane.  1:28:00 – Why closing his retail store was a good move.  1:43:00 – The truth about tariffs and rising ad costs.  1:55:00 – Why it pays to help your competitors. ABOUT KNOW YOUR SHIP: Know Your Ship features conversations with the builders, founders, and leaders who turned "nothing" into "something." Hosted by eHub, the leading platform for e-commerce shipping and logistics. Connect with us:  Optimize your shipping: https://www.ehub.com  More episodes: https://linktr.ee/knowyourship  Connect with Russ & Ghost Boards: Ghost Boards Instagram: https://www.instagram.com/ghostlongboard/  Ghost Boards TikTok: https://www.tiktok.com/@ghostlongboard  Ghost Boards LinkedIn:  https://www.linkedin.com/company/ghost-acrylic/  Ghost Boards YouTube: https://www.youtube.com/@GhostBoards  Ghost Boards Website: https://ghostboards.com/  Russ Instagram: https://www.instagram.com/russelldeewarner/  Russ LinkedIn: https://www.linkedin.com/in/russelldeewarner/  #KnowYourShip #GhostBoards #RussWarner #Business #DTC #Growth #Leadership #Startup #Skateboarding #eHub

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  8. ٣٠ أبريل

    How to Take Down Industry Giants: The Rhone Strategy

    Building a global brand requires more than just high-quality products—it requires a philosophy. Ben Checketts, Creative Director of @rhone, pulls back the curtain on how a small startup took on industry giants by identifying the arrogance of incumbents and filling the gaps they ignored. In this deep dive, Ben explores the intersection of classic literature, high-performance athletics, and the "forever forward" mindset that defines Rhone’s DNA. From the psychological impact of well-fitted gear to the decision to buy back their independence from private equity, Ben shares a masterclass in staying surgical with brand purpose while scaling a family-run business. Inside the Discussion:  00:00:00 – Scaling a "Speakeasy" Brand: Why word-of-mouth beats splashy marketing.  00:13:14 – The Origin Story: Defining Rhone’s "Captain Stitch" and the power of Aesop’s Fables.  00:23:14 – The "Lululemon Gap": Attacking areas where competitors were too arrogant to notice.  00:30:03 – Leaving the Corporate Ladder: Transitioning from the NFL and IMG to entrepreneurship.  00:40:00 – The Influence of Dave Checketts: Lessons on integrity and the "Sunday best" hustle.  01:18:17 – Reclaiming the Ship: Why buying back their company was essential for the long game.  01:31:00 – The Subtle Sell: Why Rhone uses quotes and affirmations instead of "word art" walls.  01:45:00 – Stoicism & Strategy: How the Roman Empire and Walt Whitman influence modern leadership. ABOUT KNOW YOUR SHIP: Know Your Ship features conversations with the builders, founders, and leaders who turned "nothing" into "something." Hosted by eHub, the leading platform for e-commerce shipping and logistics. Connect with us: Optimize your shipping: https://www.ehub.com More episodes: https://linktr.ee/knowyourship Connect with Ben & Rhone: Rhone Instagram: https://www.instagram.com/rhone/  Rhone TikTok: https://www.tiktok.com/@rhone  Rhone LinkedIn: https://www.linkedin.com/company/rhone-apparel/  Rhone YouTube: https://www.youtube.com/@Rhoneapparel  Rhone X: https://x.com/rhone  Rhone Website: https://www.rhone.com/  Ben’s Instagram: https://www.instagram.com/ben.checketts/  Ben’s LinkedIn: https://www.linkedin.com/in/benchecketts/  #KnowYourShip #BenChecketts #Rhone #ForeverForward #BrandBuilding #Entrepreneurship #DTC #Activewear #Leadership #eHub

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Sharing stories of the e-commerce shippers, leaders, and entrepreneurs of the world. Powered by ehub.com.

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