Knowledgebase Ninjas

Gowri Ramkumar
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Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

  1. 15 juil.

    From Python to Technical Writing: A Cloud-Native Documentation Journey with Michael Uzukwu

    In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Michael Uzukwu, Lead Technical Writer at Opsimate and a 2026 LFX mentee for kgateway, about his unconventional path into technical writing. Michael shares how he started as a Python programmer exploring data analytics before discovering that documenting his projects — not the analysis itself — was what he truly enjoyed.  He explains which analytics skills transferred most usefully into writing, namely structuring information and rigorous attention to detail, and why they underpin strong information architecture. Michael also unpacks what makes cloud-native documentation distinct, from its expert audience of SREs and platform engineers to the fast-moving tooling built on Kubernetes. On AI, he shares that it has already reshaped how docs are written, retrieved, and consumed, while insisting humans remain the essential validators against hallucination.  He closes with resource recommendations, an explanation of LFX mentorships, and encouragement for aspiring writers to simply start. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

    From Python to Technical Writing: A Cloud-Native Documentation Journey with Michael Uzukwu

  2. 30 juin

    Will AI Replace Technical Writers? The Future of Docs with Steev Kundukulangara

    In this episode of Knowledgebase Ninjas, Steev Kundukulangara from Teradata talks about how AI is reshaping the world of technical writing. He shares his honest take on whether AI will replace technical writers, and why their skills are still very much needed — especially when it comes to making sense of AI-generated content. Steev also touches on why accuracy still depends on human expertise and how shrinking attention spans are pushing documentation to become shorter and more in-the-moment. The conversation wraps up with Steev's experience experimenting with AI tools for his own documentation work and a simple but interesting lesson he picked up along the way. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

    Will AI Replace Technical Writers? The Future of Docs with Steev Kundukulangara

  3. 4 juin

    Technical Writing Leadership in the Age of AI — with Ramesh Aiyyangar, TechWritePro

    In this episode of Knowledgebase Ninjas, we have Ramesh Aiyyangar, Founder of Tech Write Pro. He discusses how technical writing is evolving in the age of AI. He emphasizes that modern technical writers must go beyond documentation and develop skills in content strategy, structured authoring, APIs, Docs-as-Code, and cross-functional collaboration. Ramesh highlights that AI is transforming documentation workflows, making content quality, information architecture, and accuracy more important than ever. He argues that technical communicators are becoming the “reliability layer” that ensures AI-generated content remains trustworthy, useful, and customer-focused. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

    Technical Writing Leadership in the Age of AI — with Ramesh Aiyyangar, TechWritePro

  4. 27 mai

    From Developer to Tech Writer: How AI, Empathy & Localization Shape Modern Documentation

    In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Rutva Safi, Senior Technical Writer at GANTNER, about her journey into technical writing and the impact of AI on documentation. Rutva explains how AI can support writers rather than replace them and highlights the importance of empathy, user focus, and clear communication. The conversation also touches on modern documentation practices, teamwork with product teams, and the importance of localization for global SaaS products.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    From Developer to Tech Writer: How AI, Empathy & Localization Shape Modern Documentation

  5. 19 mai

    Role of Cybersecurity Documentation: Beyond Compliance with Abhishek Sahoo

    In this episode of Knowledge Base Ninjas, Gowri speaks with Abhishek Sahoo, Cybersecurity Documentation Specialist at Tetra Pak, about how technical documentation has evolved into a strategic business function. The conversation explores how effective documentation improves onboarding, reduces support dependency, strengthens compliance readiness, and supports operational efficiency in cybersecurity environments. Abhishek also discusses the hidden impact of poor documentation, including delayed incident response, audit challenges, miscommunication, and reduced customer trust. A key focus of the episode is AI’s growing role in technical documentation. While AI can improve efficiency and assist with research and summarization, Abhishek explains why human expertise is still essential for validation, context, accuracy, and decision-making. The discussion also covers measuring documentation success, improving communication clarity, and the role technical writers play in helping users navigate complex technologies effectively. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

    Role of Cybersecurity Documentation: Beyond Compliance with Abhishek Sahoo

  6. 28 avr.

    No One Wants to Submit a Ticket: Role of Documentation with Rachel Johnson, Ripple

    In this episode of the Knowledge Base Ninjas podcast, Rachel Johnson shares her journey into technical writing and how the role has evolved over time. She explains why documentation is no longer just a support function but a key part of the product experience, supporting users from onboarding to long-term use. Rachel also highlights the importance of integrating documentation early in the product lifecycle for better outcomes. The conversation explores the impact of AI on documentation and how it is changing the way users find answers, while still requiring accuracy and strong foundational content. They also discuss how teams measure success through user behavior and feedback. Finally, Rachel shares her perspective on self-service documentation and why it benefits both customers and businesses when done effectively. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

    No One Wants to Submit a Ticket: Role of Documentation with Rachel Johnson, Ripple

  7. 15 avr.

    Building Down-to-Earth Documentation: Lessons from Cody Deitz

    In this episode of Knowledge Base Ninjas, Cody shares his unconventional journey into technical writing and how the field is evolving in the age of AI. Cody shares how he transitioned from academia, combining his passion for language and technology in meaningful ways. He emphasizes creating “down-to-earth” documentation that meets users where they are, rather than overwhelming them with complexity or rigid formality. The conversation explores what draws people to technical writing - clarity, continuous learning, and simplifying complex ideas while highlighting the role’s collaborative nature as a bridge across teams. A key focus is the impact of AI on documentation. While AI improves efficiency, Cody stresses that foundational skills like audience understanding and structuring information remain essential. He encourages writers to embrace AI while valuing the learning that comes from starting from scratch. The episode concludes with practical insights and advice for aspiring technical writers navigating a rapidly changing landscape. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

    Building Down-to-Earth Documentation: Lessons from Cody Deitz

  8. 3 mars

    Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS

    In this episode of the Knowledge Base Ninjas podcast, Sadhana talks about what documentation performance really means and why it matters. It shows how effectively documentation helps users complete tasks without relying on support. But numbers alone are not enough. She emphasises the importance of combining quantitative analytics with qualitative feedback to get the full picture of documentation performance. Through various examples, the discussion shows how metrics can sometimes be misleading without user context. The conversation then moves to feedback channels that work best for documentation teams. Feedback structure, surveys, and support tickets are discussed as key sources of insight. She stresses keeping the feedback forms simple, visible, and empathetic. Overall, the episode focuses on building a balanced approach to measuring, interpreting, and improving documentation performance. Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial.

    Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS
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À propos

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

Informations

  • Création
    Gowri Ramkumar
  • Années d’activité
    2022 - 2026
  • Épisodes
    164
  • Classification
    Tous publics
  • Copyright
    © 2021 Knowledge Base Ninjas
  • Site web de l’émission
    Knowledgebase Ninjas