In this episode of Krewetalk, KP sits down with Kelli from Droopy's Snoballs to uncover her inspiring journey to being a business owner. They dive into the unique challenges of running a family business, especially in a post-COVID world, and emphasize the importance of customer service, community engagement, and leaving a lasting legacy. Kelli opens up about the realities of entrepreneurship—the highs and lows of managing finances, navigating social media marketing, and dealing with customer interactions. Together, they explore the impact of online reviews, the emotional toll of business ownership, and the value of creating a supportive work environment. This candid conversation is packed with insights on balancing work and personal life, building meaningful customer relationships, and leveraging social media as a powerful tool for growth. business, entrepreneurship, family business, customer service, post-COVID, legacy, community engagement, snowballs, wine, New Orleans, small business, customer service, online reviews, social media marketing, employee management, business growth, customer expectations, financial management, work-life balance, entrepreneurship
