KTS Engineering: implementation experience Microsoft Dynamics 365 Field Service

In this episode of the OntargIT podcast, Dynamics 365 Field Service expert Inga Samonenko talks with Anastasiia Shemiatovets, Analyst at KTS Engineering — a company providing equipment servicing and technical support to its clients. They discuss how Microsoft Dynamics 365 Field Service changed the way the company works: from dozens of disconnected Excel files to one transparent system, real-time visibility into engineers' work, and a shift from daily firefighting to effective weekly planning. Anastasiia also shares what it really takes to get a team to adopt a new system, and what's next on the roadmap — including dashboards. An honest, client-side look at a Field Service project: the turning point, the results, and the lessons.