Last Visit First

Tom Maxwell
  • ٥٫٠ (٢)
  • الأعمال
  • يتم التحديث كل أسبوعين

Last Visit First explores the choices, challenges, and stories that define care at home, from the first touch to the last visit. Hosted by Tom Maxwell, Co-Founder & Chairman of Maxwell TEC, the podcast brings candid conversations with leaders, clinicians, and change makers shaping the future of home health, hospice, post-acute, and palliative care. From bedside insights to boardroom decisions, Last Visit First unpacks what truly impacts outcomes, trust, and how care is remembered. Subscribe for new episodes every month. If you lead, build, or believe in better care, this podcast is for you.

  1. CMS Policy Insider: 80% Of Healthcare Is Missing The Point! Why You Need A "Family Operating System"

    قبل ٥ أيام

    CMS Policy Insider: 80% Of Healthcare Is Missing The Point! Why You Need A "Family Operating System"

    Most families are flying blind when it comes to aging. They think the system has their back, but Dr. Katy Lanz is here to tell us that the healthcare machine is actually built for billing, not for people. As a triple board-certified doctor who has advised CMS and helped lead one of the biggest palliative care providers in the country, Aspire Health, she knows where the cracks are because she’s spent her career trying to fill them. Millions of us are currently caught in the "Sandwich Generation," struggling to raise kids while simultaneously managing care for our parents. Katy reveals why these caregivers are actually the most influential force in the entire industry and how a "Family Operating System" like LifePlans can handle the logistical chaos before a crisis forces your hand. Key Takeaways: The 80/20 Rule: 80% of stability is social, not medical, and ignoring this leads to unnecessary hospitalizations in the "ER trap".Integrity vs. Despair: Navigating the final psychological battle that determines if aging is defined by fulfillment or regret.Rural Healthcare Deserts: Why geography is a primary risk factor as local hospitals continue to vanish across America.Proactive Life Planning: How moving from reactive crisis management to a centralized hub protects family relationships and prevents clinical burnout. Chapters: 00:00 Intro00:09 Intro to Dr. Katy Lanz00:47 Katy's Journey into Serious Illness Care03:41 The Role of Aspire Health07:34 Innovations in Palliative Care11:51 The Intersection of Aging and Mental Health14:40 Navigating Healthcare Systems19:40 Future Policy Dynamics in Healthcare24:45 The "Sandwich Generation" and Caregiving30:25 The Evolution of Palliative Care in America33:10 Challenges in End-Stage Renal Disease (ESRD) Care35:23 Innovative Solutions for Life Planning40:20 The Concept of Whole Person Care48:13 Last Visit First: A Personal Reflection50:07 Legacy and Impact in Healthcare Enjoyed the episode? Let us know in the comments! Make sure to leave a like and subscribe! Last Visit First: Apple Podcasts: https://podcasts.apple.com/us/podcast/last-visit-first/id1830051182 Spotify: https://open.spotify.com/show/3iSKGRvHC9Bk3iq7l8UPxsYouTube: https://www.youtube.com/@lastvisitfirstpodcast Website: https://www.lastvisitfirst.com LinkedIn: https://linkedin.com/company/last-visit-first Check out our sponsors: Premier Sponsor: Trella Health: https://trellahealth.com/ Premier Sponsor: Homecare Homebase: https://hchb.com/ Maxwell TEC: https://maxwelltec.com/ StenoHealth: https://www.stenohealth.com/IntellaTriage: https://intellatriage.com/ Connect with Dr. Lanz: LinkedIn: https://www.linkedin.com/in/katylanz/LifePlans: https://www.ourlifeplans.com/

    ٥٧ د

  2. ١٠ أبريل ·  إضافة

    Is Your Hospice A Target? The 2027 CMS "Report Card" Explained

    "It is not a transparency tool, it is a targeting system." On April 2, 2026, CMS released the FY 2027 Hospice Proposed Rule, and the message is clear: the days of flying under the radar are over. While many are focusing on the 2.4% payment increase, Tom Maxwell reveals why that "raise" is actually just a break even point against inflation.. More importantly, he explains why the new SSVI (Service and Spending Variation Index) is the real story you need to be watching. In this episode, we connect the dots between the new 16 point "report card" and "Operation Never Say Die", which was the FBI’s massive fraud takedown that landed the same week as this rule. If your hospice scores high on the SSVI, you aren't just getting a grade; you’re getting a target on your back for audits and revocations. What you’ll learn in this breakdown: The 16 Point Grading Scale: Learn why Measure 9 (non hospice spending) carries half the total weight and how to audit your patterns before CMS does.The FBI Factor: Understand the details behind the $60 million fraud scheme in LA and why CMS is expanding oversight to Georgia, Ohio, Arizona, and beyond.The "Red X" Penalty: See how failing to submit quality data in 2026 will lead to a public non compliance icon on Medicare.gov by 2028.October 2026 Deadlines: Discover the mandatory workflow changes you must implement for the new Election Statement Addendum. Chapters: 00:00 Overview of the 2027 Hospice Proposed Rule02:47 Payment Increase and Its Implications05:15 Introduction of the SSVI Report Card08:13 Impact of Fraud and Enforcement Actions10:38 Operational Changes and Compliance Requirements13:30 Preparing for Future Changes and Public Comments16:31 Outro Don't wait for the final rule in August to start adjusting your intake and clinical documentation. Watch now to learn how to protect your PTN and keep your hospice out of the "DANGER ZONE." Get Involved: The public comment period is open until June 1, 2026. Tom shares how you can collaborate with Maxwell TEC and your peers to impact the final ruling. Connect with Tom Maxwell: Email: tom@maxwelltec.com Podcast Website: www.lastvisitfirst.com Connect with Maxwell TEC: Website: www.maxwelltec.comEmail: sales@maxwelltec.com #hospicecare #HospiceUpdate #cms #hospice #SSVI #lastvisitfirst #HospiceLeadership #HospiceOperations #HospiceCompliance #medicarefraud #OperationNeverSayDie #HospiceOversight #healthcarefraud #postacutecare #palliativecare #homehealthcare #healthpolicy #MaxwellTEC #healthcareinnovation #audits #droz #houseoversightcommittee #medicaid #medicare #healthcarepodcast

    ١٧ د
  3. Crazy ER Stories, Crushing Student Loans, & The Real Reason Doctors Burn Out | Dr. Danielle Kelvas

    ٣ أبريل

    Crazy ER Stories, Crushing Student Loans, & The Real Reason Doctors Burn Out | Dr. Danielle Kelvas

    Is the ER where healthcare begins to fail, or just where chronic disease finally runs out of time? In this episode of the Last Visit First podcast, host Tom Maxwell sits down with Dr. Danielle Kelvas—a physician entrepreneur, medical marketing leader, and the Chief Medical Marketing Officer for Credential Network. Dr. Kelvas brings her frontline experience from emergency medicine, family medicine, and concierge clinics to discuss the massive disconnect between the "business" of healthcare and actual patient care. Tom and Dr. Kelvas dive deep into the unseen bottlenecks crippling the industry, from the absurdly inefficient credentialing process keeping nurses and doctors off the floor, to the crushing student loan debt reshaping the future of medical professionals. Plus, expect some wild, laugh-out-loud ER stories (yes, there is a cockroach involved), a candid look at why "loneliness" is treated as a medical emergency, and a fascinating breakdown of how AI is already transforming patient outcomes in speech pathology, ultrasound interpretation, and rural prescribing. Whether you work in home health, hospice, or are just curious about the future of medicine, this episode is packed with unfiltered truths and actionable insights. What you’ll learn in this episode: How a global medical mission trip shaped Dr. Kelvas’s communication skills.The massive inefficiencies in medical credentialing and how Credential Network is fixing it.Why the shift in graduate loan policies is a double-edged sword for mid-level providers.Why the USMLE Step 1 going pass/fail is controversial among program directors.The reality of the ER: Why it's a catch-all for systemic healthcare failures.How home health and hospice agencies can better prevent avoidable hospital readmissions.The real-world impact of AI in healthcare, from Doctronic to AI-assisted ultrasounds.Chapters: 00:00 Introduction to Dr. Danielle Kelvas05:25 Transitioning from Medicine to Medical Marketing11:16 The Healthcare Credentialing Crisis20:41 The Financial Hemorrhage of Medical Student Debt25:03 The Pass/Fail Dilemma in Medical Training36:48 Health Literacy & Crazy ER Stories45:23 Why Loneliness Presents as a Medical Emergency49:14 Keeping Patients Out of the ER (Assessing Stability)54:41 Why Continuity of Care is Broken01:06:20 AI in Healthcare: A Tool for Progress, Not Fear01:14:28 Building a Medical Consulting Firm01:21:03 The Legacy of a PhysicianConnect with Dr. Danielle Kelvas: LinkedIn: https://linkedin.com/in/danielle-kelvas-md-488936186Email: danielle@credentialnetwork.comDKMD Consulting: https://dkmdconsulting.com/Credential Network: https://credentialnetwork.com/Special thank you to our sponsors: Premier Sponsor: Trella Health: https://trellahealth.com/ Premier Sponsor: Homecare Homebase: https://hchb.com/Maxwell TEC: https://maxwelltec.com/ StenoHealth: https://www.stenohealth.com/IntellaTriage: https://intellatriage.com/Check out Last Visit First on other platforms: Apple Podcasts: https://podcasts.apple.com/us/podcast/last-visit-first/id1830051182 Spotify: https://open.spotify.com/show/3iSKGRvHC9Bk3iq7l8UPxsYouTube: https://www.youtube.com/@lastvisitfirstpodcastWebsite: https://www.lastvisitfirst.com LinkedIn: https://linkedin.com/company/last-visit-first#lastvisitfirst #healthcareai #clinicaldocumentation #hospicecare #homehealthcare #emergencyroom #nursing #physician #healthtechnologyinnovator #healthtech #innovation #podcast #healthcarepodcast #emergencymedicine #medicalmarketing #medicalpodcast

    ١ س ٢٦ د
  4. 50% Documentation Time Savings? The AI Revolution Hitting Post-Acute Care

    ٢٤ مارس

    50% Documentation Time Savings? The AI Revolution Hitting Post-Acute Care

    This episode is a deep dive into the biggest technical shift in the history of home-based care. Tom Maxwell sits down with Dr. Alex Milani, the MD/MBA power-player behind Steno Health, to break down their massive new integration with HomeCare HomeBase. Documentation is the #1 reason for clinician burnout. Between the rigidity of OASIS and the hours spent "pajama documenting" at night, the industry is losing its best people. Dr. Milani explains how ambient "clinical intelligence" is changing the game—acting as a co-pilot that listens in the background, pre-populates complex forms, and gives nurses up to 50% of their time back. Key discussion points: The HCHB Integration: How Steno Health is being deployed at scale to 195,000 clinicians.Ending "Pajama Documentation": Moving from 2005-era "click-click-click" charting to real-time clinical capture.The "Angel on the Shoulder": How AI serves as a safety net for high-risk cases like CHF and fall prevention.Patient Literacy: Breaking communication barriers with support for 80+ languages.The Future of the Role: Why AI won't replace clinicians, but will replace those who refuse to use it.Chapters: 00:00 Introduction to Steno Health and AI in Home Care01:57 Reducing Documentation Burden with AI04:32 Enhancing Clinical Documentation Efficiency07:45 The Future of Clinical Intelligence13:26 Alex Milani's Journey: From Medicine to Entrepreneurship15:35 Steno Health's Unique Position in the Market19:03 Addressing Language Barriers in Home Health20:59 Popular Features and Overcoming Skepticism24:45 Combating Burnout in Healthcare Professionals26:08 Future Roadmap and Innovations26:53 The Role of AI in Healthcare Documentation28:19 AI's Impact on Radiology and Job Dynamics31:28 Building a High-Performance Team33:47 Navigating the Rapid Evolution of AI Tools38:12 The Importance of Effective Onboarding in Home Health41:57 Service Codes and Flexibility in Home Health Documentation45:15 Enhancing Patient Care Through Better Communication49:25 Future Prospects and Industry ChangesSpecial thank you to our sponsors: Premier Sponsor: Trella Health: https://trellahealth.com/ Premier Sponsor: Homecare Homebase: https://hchb.com/Maxwell TEC: https://maxwelltec.com/ StenoHealth: https://www.stenohealth.com/IntellaTriage: https://intellatriage.com/Check out Last Visit First on other platforms: Apple Podcasts: https://podcasts.apple.com/us/podcast/last-visit-first/id1830051182 Spotify: https://open.spotify.com/show/3iSKGRvHC9Bk3iq7l8UPxsYouTube: https://www.youtube.com/@lastvisitfirstpodcastWebsite: https://www.lastvisitfirst.com LinkedIn: https://linkedin.com/company/last-visit-first DISCLAIMER The investment or stock-related information discussed or referenced in this podcast is provided for informational and educational purposes only and should not be considered financial, investment, or trading advice. The views and opinions expressed by participants are their own and may not reflect the views of any affiliated organizations. Content discussed may not be suitable for all investors. Each participant may or may not hold positions in securities referenced during the discussion. Individuals and organizations associated with the participants may serve different clients with varying objectives, risk tolerances, investment horizons, and strategies. As a result, such entities may maintain positions or viewpoints regarding specific securities, markets, or sectors that differ from those expressed in the discussion. Viewers and listeners should conduct their own research and consult appropriate financial professionals before making any investment decisions. #lastvisitfirst #StenoHealth #HomeCareHomeBase #healthcareai #clinicaldocumentation #hospicecare #homehealthcare #nursing #healthtechnologyinnovator #healthtech #innovation #podcast #healthcarepodcast

    ٥٢ د
  5. The Logistics of a Calling and Rich Johnson’s Journey to Healthcare CEO

    ١٣ مارس

    The Logistics of a Calling and Rich Johnson’s Journey to Healthcare CEO

    Rich Johnson’s path to becoming a healthcare CEO began in a juvenile courtroom where a judge gave him two choices: jail or the service. Choosing the Air Force didn't just change his life; it gave him the logistical blueprint to manage a $90 million appropriation by age 18 and eventually build ViaQuest, Inc. into an integrated healthcare powerhouse. Today, Rich oversees 4,500 employees providing a "Circle of Care" that spans hospice, behavioral health, and services for the IDD community. This discussion pulls back the curtain on how military discipline translates to healthcare culture and why the integration of mental health is the missing piece in the modern hospice puzzle. We also dive into the technical "headwinds" facing the industry, ranging from the regulatory shift of Section 504 to the potential for AI agents to solve the hiring crisis for home health and hospice agencies. In this episode, we cover: The Military Mindset — Why accountability and shared values are the only way to lead 4,500 "heroes" in the home.The Integrated Model — How ViaQuest leverages behavioral health to support grieving families and terminal IDD patients.The AI Revolution — Real-world applications for Perplexity Computer and autonomous agents in nurse recruiting and clinical workflows.The Pediatric Paradox — Examining the data that proves concurrent curative treatment actually improves quality of life while lowering costs.Chapters: 00:00 Introduction of Rich Johnson and the ViaQuest story02:02 From the courtroom to the cockpit — How the Air Force saved Rich’s life 04:53 Transitioning from military finance to healthcare consulting06:09 The origin of ViaQuest and stepping into the CEO role at age 3008:36 Creating a Circle of Care — Integrating IDD and Behavioral Health11:21 The decision to pivot away from Home Health to focus on Hospice13:27 Navigating the regulatory landscape and provider "flooding" in Ohio15:32 The calling of healthcare — Recognizing the heroes in the IDD and Hospice space18:48 Leadership lessons — Using military discipline to manage 4,500 employees21:50 Boot camp stories — Learning knots and discovering "I’m short"24:51 The unique challenges of recruiting for the IDD population27:04 Serving the same patients for 25 years — "Three self-made men"28:33 Rebranding the hospice conversation from "dying" to "living"30:19 Why ViaQuest is adopting Bereavement for Life32:05 AI in healthcare — Ambient listening and ending "pajama documentation"34:56 Using Perplexity Computer to build autonomous recruiting agents39:49 Creating automated daily intelligence reports with AI41:55 The Section 504 deadline — Preparing for new ADA website compliance46:50 Industry Headwinds — Facing the "Senior Tsunami" and staffing shortages50:16 The role of remote monitoring and home-based surgery recovery53:08 Legislative gaps in ESRD and Pediatric Concurrent Care56:45 Identifying "Bad Actors" and the future of government audits1:00:00 Inducting a CEO into the Ohio Veterans Hall of Fame1:03:25 Changing lives — Rich’s proudest career accomplishmentsGet ahold of Rich and ViaQuest: ViaQuest, Inc. website: https://viaquestinc.com/ViaQuest, Inc. LinkedIn: https://www.linkedin.com/company/viaquest/Rich's email: Rich.Johnson@ViaQuestInc.comRich's LinkedIn: https://www.linkedin.com/in/richdjohnsonSpecial thank you to our sponsors: Premier Sponsor: Trella Health: https://trellahealth.com/ Premier Sponsor: Homecare Homebase: https://hchb.com/Maxwell TEC: https://maxwelltec.com/ StenoHealth: https://www.stenohealth.com/IntellaTriage: https://intellatriage.com/Check out Last Visit First on other platforms: Apple Podcasts: https://podcasts.apple.com/us/podcast/last-visit-first/id1830051182 Spotify: https://open.spotify.com/show/3iSKGRvHC9Bk3iq7l8UPxsYouTube: https://www.youtube.com/@lastvisitfirstpodcastWebsite: https://www.lastvisitfirst.com LinkedIn: https://linkedin.com/company/last-visit-first

    ١ س ٧ د
  6. How to Build a Serious Illness Ecosystem: Lessons from AuthoraCare CEO Kristen Yntema

    ٣ مارس

    How to Build a Serious Illness Ecosystem: Lessons from AuthoraCare CEO Kristen Yntema

    How do you turn two legacy hospice providers into a singular, "serious illness powerhouse"?Kristen Yntema didn’t start her career in a boardroom; she started as a 15-year-old unit secretary, cross-training as a nursing assistant and falling in love with the patient connection. Today, as the President and CEO of AuthoraCare Collective, she is redefining the architecture of end-of-life care.This conversation pulls back the curtain on the 2019 merger that created AuthoraCare and the radical "Culture First" strategy that made it successful. Kristen and Tom Maxwell dive into why traditional hospice is no longer enough and how building a "Serious Illness Ecosystem" allows patients to be the true authors of their own stories long before their final six months. Inside the Episode: The "Pajama Charting" Crisis: How AI and ambient listening are being vetted to save clinicians from documentation burnout.Redefining Success: Why Kristen’s team ignores traditional metrics in favor of "Days in the Community."The Kids Path Mission: A rare look at the specialized world of pediatric hospice and the "Aarvy Aardvark" connection.The "Coffee with Kristen" Rule: Why the best strategic insights come from a $15 Panera treat and a small group of front-line staff.The Future of Palliative Care: Navigating the shift from "Routine Home Care" to high-needs ACO models. Chapters: 00:00 — The "Last Visit First" Origin Story02:35 — Starting at 15: From Unit Secretary to CEO06:10 — The AuthoraCare Merger: Moving Beyond Hospice09:30 — Why Culture Trumps Strategy in Healthcare13:00 — Defining Excellence: The "2:00 AM Confidence Test"22:30 — Building an "Ecosystem" Around the Patient24:38 — HCHB Premier Sponsor Ad30:15 — The "Pajama Charting" Crisis & AI Solutions32:20 — Kids Path: The Mission of Pediatric Hospice38:10 — Rethinking Metrics: "Days in the Community"40:02 – Maxwell TEC Sponsored Ad50:10 — Policy, Fraud, and the Future of the Industry55:00 — Redefining Serious Illness CareConnect with Kristen and AuthoraCare: Kristen's LinkedIn: https://www.linkedin.com/in/kristen-wither-yntema-bb7ab3b7AuthoraCare LinkedIn: https://www.linkedin.com/company/authoracare/AuthoraCare website: https://www.authoracare.org/ Special thank you to our sponsors: Premier Sponsor: Trella HealthPremier Sponsor: Homecare HomebaseMaxwell TECStenoHealthIntellaTriage Check out Last Visit First on other platforms: Apple PodcastsSpotifyYouTubeWebsiteLinkedIn

    ٥٧ د
  7. Plugging the Leak: Mastering After-Hours Care in a Value-Based World

    ٢١ فبراير

    Plugging the Leak: Mastering After-Hours Care in a Value-Based World

    When the high-stakes discipline of a Navy submarine officer meets the fragmentation of hospice and home health, the result is a radical "Nurse-First" philosophy that challenges every industry norm. Daniel Reese, CEO of IntellaTriage, joins Tom Maxwell to expose why the current healthcare system is failing clinicians and how to survive the coming workforce redesign. Inside the Episode: The "Submarine Effect" on Leadership: Why servant leadership isn't just a buzzword—it’s a tactical requirement for mission-driven organizations. Solving the After-Hours Black Hole: How immediate access to a US-based nurse (not an answering service) transforms patient outcomes and stabilizes the home environment. AI & Clinical Intelligence: A skeptical look at the "AI hype train" and why technology must be used to automate the "maintenance" of documentation so clinicians can focus on "hugging the patient." Personal stakes in ESRD: A raw discussion on why the current Medicare hospice benefit is fundamentally broken for end-stage renal disease patients and how we can advocate for change.Chapters: 0:09 - Introduction of Daniel Reese, CEO of IntellaTriage0:32 - Discussion about Daniel's background as a Navy submarine officer0:40 - Daniel's journey through the Naval Academy and active duty3:31 - Leadership lessons learned from military service5:14 - Daniel's transition from the Navy to business school and family business7:09 - The path to becoming CEO of IntellaTriage9:23 - Explanation of IntellaTriage's mission and services10:53 - Discussion on the importance of telephone nursing and after-hours care13:14 - Issues with interoperability and after-hours care16:56 - Staffing shortages and recruitment strategies20:00 - Homecare Homebase premier sponsored ad20:48 - Predictions for the next five years in the industry23:34 - The impact of Medicare Advantage and value-based care28:59 - Discussion on the role of AI in healthcare32:35 - Potential benefits and risks of AI implementation40:27 - Maxwell TEC sponsored ad45:29 - Daniel's personal interests and family life55:48 - His vision for the future of IntellaTriage and personal legacyConnect with Daniel and IntellaTriage: Daniel's LinkedIn: https://www.linkedin.com/in/dreesembaDaniel's email: dreese@intellatriage.comIntellaTriage LinkedIn: https://www.linkedin.com/company/intellatriage/IntellaTriage website: https://intellatriage.com/Special thank you to our sponsors: Premier Sponsor: Trella HealthPremier Sponsor: Homecare HomebaseMaxwell TECStenoHealthIntellaTriageCheck out Last Visit First on other platforms: Apple Podcasts⁠⁠Spotify⁠⁠YouTube⁠⁠Website⁠⁠LinkedInAbout Last Visit First: In home health and hospice, the start of care usually begins with the final visit in mind—because every decision becomes a memory.'Last Visit First' challenges the industry to prioritize quality, connection, outcomes, and dignity right from the start. Hosted by industry veteran Tom Maxwell, we sit down with the CEOs, innovators, and clinical leaders shaping the future of Care at Home. We bring you the conversations that drive change, from leadership strategies to the innovations redefining patient care.Join the Conversation: If you enjoyed this episode, please Subscribe and leave a comment below. It helps us bring more incredible guests to the show.

    ٥٨ د
  8. Unleashing Creative Genius in Home Health & Hospice with Dr. Heather Hodges

    ١١ فبراير

    Unleashing Creative Genius in Home Health & Hospice with Dr. Heather Hodges

    Is leadership in home health a calling or just a job? In this episode of Last Visit First, Tom Maxwell sits down with Dr. Heather Hodges, organizational psychologist and CEO of Hodges Group International, to discuss the "Heart Work" required to lead frontline teams in the care at home industry. Dr. Heather Hodges shares her journey from a creative professional to a leadership strategist within the home care industry. She introduces her groundbreaking framework, The 12 Types of Creative Genius, and explains why innovation isn't just for scientists—it’s the engine that allows clinicians to solve complex problems at the bedside. Key Takeaways: The 11-Second Rule: Why listening just a few seconds longer leads to better patient outcomes.The Hero’s Journey of Leadership: Moving from a "weak" hero to a "strong" guide (the Yoda vs. Luke Skywalker analogy).Culture as Retention: Why people don't leave organizations; they leave supervisors—and how to build a culture people won't want to leave.Creative Genius: Identifying whether your leadership style is driven by the Head (Cognitive), Heart (Relational), or Hands (Functional).Chapters: 00:00 – Meet Dr. Heather Hodges: Leadership Strategist02:03 – The Career Shift: From Creative to Home Health Executive05:47 – Personality Science: Using the Enneagram to Lead Diverse Teams08:38 – The 12 Types of Creative Genius (Head, Heart, and Hands)14:52 – Cultivating Culture: Tapping into Frontline Innovation20:08 – Heart Work: Bridging the Gap Between Nursing and Management28:05 – Communication Secrets: The 11-Second Rule for Clinicians32:36 – The Future of Care: Balancing AI Tech with Human Empathy45:57 – Self-Reflection & The Hero’s Journey of Leadership50:31 – How to Connect with Dr. Hodges & Final ThoughtsConnect with Dr. Heather Hodges: WebsiteBook: Heart WorkBook: The Creative Clinical LeaderAudio Book: Heart WorkPodcast: I’m In!Special thank you to our sponsors: Premier Sponsor: Trella HealthPremier Sponsor: Homecare HomebaseMaxwell TECStenoHealthIntellaTriageCheck out Last Visit First on other platforms: Apple PodcastsSpotifyYouTubeWebsiteLinkedInAbout Last Visit First: In home health and hospice, the start of care usually begins with the final visit in mind—because every decision becomes a memory. 'Last Visit First' challenges the industry to prioritize quality, connection, outcomes, and dignity right from the start. Hosted by industry veteran Tom Maxwell, we sit down with the CEOs, innovators, and clinical leaders shaping the future of Care at Home. We bring you the conversations that drive change, from leadership strategies to the innovations redefining patient care. Join the Conversation: If you enjoyed this episode, please Subscribe and leave a comment below. It helps us bring more incredible guests to the show.

    ٥٣ د
مشاهدة الكل (٣٦)

مقطع ترويجي

التقييمات والمراجعات

٥
من ٥
‫٢ من التقييمات‬

حول

Last Visit First explores the choices, challenges, and stories that define care at home, from the first touch to the last visit. Hosted by Tom Maxwell, Co-Founder & Chairman of Maxwell TEC, the podcast brings candid conversations with leaders, clinicians, and change makers shaping the future of home health, hospice, post-acute, and palliative care. From bedside insights to boardroom decisions, Last Visit First unpacks what truly impacts outcomes, trust, and how care is remembered. Subscribe for new episodes every month. If you lead, build, or believe in better care, this podcast is for you.

المعلومات

  • صناع العمل
    Tom Maxwell
  • سنوات النشاط
    ٢٠٢٥ - ٢٠٢٦
  • الحلقات
    ٣٦
  • التقييم
    فاضح
  • حقوق النشر
    © Tom Maxwell
  • موقع البرنامج على الويب
    Last Visit First

قد يعجبك أيضًا