The Science of Excellence

Leading and Changing Distributed Teams at Scale: Lessons from Healthcare with Hillary Miller

In this episode of The Science of Excellence, I sat down with Hillary Miller, who leads learning initiatives at HCA Healthcare.Hillary shared hard-won lessons about communication, change management, and building empathy across enterprise-level organizations. Her approach focuses on reducing noise, building champion networks, and creating federated models that balance central governance with local flexibility.These 4 insights stood out from our conversation:-Reduce Communication Noise-Build Champion Networks for Sustainable Change-Use Federated Models to Balance Central and Local Needs-Hire for Distributed Team SuccessTune into the full episode to learn more!