Less Chatter, More Matter: The Communications Podcast

Mel Loy
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Communications expert, business owner, group fitness instructor...that's your podcast host, Mel Loy! And in the Less Chatter, More Matter podcast, Mel shares tips on how to improve your communication skills, and interviews with the experts.In 2020, after almost 20 years in corporate communications, Mel (happily) took a redundancy from her full-time, executive corporate job and went out on her own, founding her communications agency, Hey Mel! Communication & Training. These days, she's a sought-after speaker, workshop facilitator, and consultant, working for some of the biggest brands in Australia and popping up on speaker line-ups at conferences world wide. Expect short, entertaining episodes packed with valuable tips that will inspire you to try new things. Communication tips to improve your relationships at work, navigate crises, internal communication, and deliver change are top of the agenda.

  1. #137 Multi-lingual audience? Here’s how to communicate

    2天前

    #137 Multi-lingual audience? Here’s how to communicate

    Moving to a new country takes courage, especially when there may very well be different language barriers. However, it's worth wondering... what happens when your new workplace has communication you can't keep up with?  Even if it's not just a different language, there is a risk of misunderstandings, safety risks, and missed opportunities simply from cultural differences alone! Which is what this episode of the Less Chatter, More Matter podcast explores. We focus on how internal communicators can break down language barriers so every employee feels safe and included.  We touch on plain English (no jargon!), visual tools and one-on-one conversations, and we give you six practical tactics that help messages land. We're here to make sure no one’s knowledge or experience gets lost in translation. Listen in to break your language barriers down! Links mentioned in this episode: 90 minute Strategy Power SessionPublic workshops and trainingLess Chatter, More Matter - Mel’s bookTopic in Ten - have your say!Template packsChange Isn't Hard! - Mel's bookSign up here to the fortnightly mail out of free resources!Say hi! Follow me on LinkedIn Find out what I'm up to Instagram Check out my website Ask a question

    17 分钟
  2. #136 Let’s stop using ‘engagement’ as a measure of internal comms success

    9月17日

    #136 Let’s stop using ‘engagement’ as a measure of internal comms success

    Engagement surveys are everywhere, and it’s tempting to use those scores as proof that your internal communications are working. In fact, a lot of people, and senior leaders, ask for exactly those scores to prove communication cut through. However, engagement isn’t just about comms because it’s shaped by leadership, culture, salaries, career development, values, and more. So if engagement isn’t the right measure, what is? In this episode of the Less Chatter, More Matter podcast, we unpack why engagement shouldn’t be your go-to metric. Then, we tell you what should and seven practical measures that actually demonstrate the value of internal communication.  Th real kind of measures that will give you the data-backed and human-proven evidence you need to show senior management, and other employees, the internal comms impact on the business. If you agree that it’s time to move past vague scores and start measuring what really matters, you’ll want to listen in! Links mentioned in this episode: 90 minute Strategy Power SessionPublic workshops and trainingLess Chatter, More Matter - Mel’s bookTopic in Ten - have your say!Template packsChange Isn't Hard! - Mel's bookSign up here to the fortnightly mail out of free resources!Say hi! Follow me on LinkedIn Find out what I'm up to Instagram Check out my website Ask a question

    17 分钟
  3. #135 5 communication skills every leader needs to master

    9月10日

    #135 5 communication skills every leader needs to master

    Stepping into leadership doesn’t magically equip someone with the ability to communicate well. Yet, so many organisations still assume it does. In fact, research shows that 82% of new leaders receive no formal training, which means many simply copy the habits of their past managers.  The result? Poor communication that trickles down and impacts whole teams. Which is why this episode of the Less Chatter, More Matter podcast explores the five core communication skills that every new leader needs to master. From listening with intent and translating strategy into something meaningful, to adapting communication styles, navigating difficult conversations and telling stories that inspire, these are the skills that build trust, motivate people and create clarity.  If you’re new to leadership yourself or supporting others in their journey, you’ll walk away with practical ways to strengthen communication and avoid the common pitfalls. So get listening! Links mentioned in this episode: Episode 119: 5 things leaders can do to improve their communicationEpisode 132: Listening, and how it can change your internal comms (ft. Howard Krais)90 minute Strategy Power SessionPublic workshops and trainingLess Chatter, More Matter - Mel’s bookTopic in Ten - have your say!Template packsChange Isn't Hard! - Mel's bookSign up here to the fortnightly mail out of free resources! Say hi! Follow me on LinkedIn Find out what I'm up to Instagram Check out my website Ask a question

    17 分钟
  4. #134 Change communications pet peeves, and how to fix them (ft. Gilbert Kruidenier)

    9月4日

    #134 Change communications pet peeves, and how to fix them (ft. Gilbert Kruidenier)

    Change and communication work can be challenging, with shifting priorities, tight deadlines, and complex approvals creating frustration.  Which is why on this episode of the Less Chatter, More Matter podcast, we sit down with Gilbert Kruidenier, organisational change expert, author, and volunteer firefighter, to explore common frustrations in change projects and practical ways to overcome them. Gilbert shares insights from over 20 years of experience across industries including retail, government, aged care, and disability. He explains how to distinguish between change and communications roles, manage workloads, navigate approvals, and make messages clear, simple, and human.  The conversation also touches on lessons from Gilbert’s book Bad Change and strategies for improving the way change is communicated. Overall, we go over some of the mammoth pet peeves that all change and/or comms folks have, and how we can navigate them in a world where change is the new norm, and comms has to communicate about it. This episode is ideal if you're in change or communications and want practical ideas to make your work more effective and impactful. Links mentioned in this episode: Gilbert’s LinkedInKruidenier Consulting‘Bad Change’ book90 minute Strategy Power SessionPublic workshops and trainingLess Chatter, More Matter - Mel’s bookTopic in Ten - have your say!Template packsChange Isn't Hard! - Mel's bookSign up here to the fortnightly mail out of free resources!Say hi! Follow me on LinkedIn Find out what I'm up to Instagram Check out my website Ask a question

    34 分钟
  5. #133 Overcoming the silos - how to build bridges through comms

    8月27日

    #133 Overcoming the silos - how to build bridges through comms

    Have you ever been halfway through a project only to discover priorities have shifted? Or chasing information from another team that never comes? Maybe you feel like no one really knows what your team does. These are all symptoms of a siloed culture and while silos often start at the top, communicators can play a vital role in breaking them down. In this episode, we share four practical strategies to help bridge the gaps that silos create; we chat about building a single source of truth to amplify more leadership voices, empowering employees to share updates, and holding the C-suite accountable. So... if you're ready to get collaborating across your organisation, instead of yelling into the abyss - tune in to learn how communication can cut through silos, build trust, and keep people aligned. Links mentioned in this episode: 90 minute Strategy Power SessionPublic workshops and trainingLess Chatter, More Matter - Mel’s bookTopic in Ten - have your say!Template packsChange Isn't Hard! - Mel's bookSign up here to the fortnightly mail out of free resources!Say hi! Follow me on LinkedIn Find out what I'm up to Instagram Check out my website Ask a question

    14 分钟
  6. #132 Listening, and how it can change your internal comms (ft. Howard Krais)

    8月20日

    #132 Listening, and how it can change your internal comms (ft. Howard Krais)

    When we think of internal communication, we often jump straight to emails, intranets, and town halls... but what about listening? How do we truly hear employees and act on what they share? In this episode of the Less Chatter, More Matter podcast, we're joined by Howard Krais, co-founder of True Communications and co-author of Leading the Listening Organisation. With decades of experience in global change communications, Howard has pioneered research into how organisations listen and why it matters. We dive into what makes a 'listening organisation,' the role leaders play in shaping culture, and how to move from hearing to truly listening. Howard also unpacks the barriers businesses face, how listening can become an early warning system for risks, and the surprising role AI might play in transforming how we listen. If you’ve ever felt like your surveys disappear into a black hole, or wondered how to build a culture where employees feel heard, this episode will change how you think about internal comms. Links mentioned in this episode: Howard Krais’ LinkedInTrue CommunicationsLeading the Listening Organisation: Creating Organisations that Flourish book90 minute Strategy Power SessionPublic workshops and trainingLess Chatter, More Matter - Mel’s bookTopic in Ten - have your say!Template packsChange Isn't Hard! - Mel's bookSign up here to the fortnightly mail out of free resources!Say hi! Follow me on LinkedIn Find out what I'm up to Instagram Check out my website Ask a question

    41 分钟
  7. #131  Why emotions matter for your comms and how you can tap into them

    8月13日

    #131  Why emotions matter for your comms and how you can tap into them

    Ever nailed a comms campaign, where you know it's clear, concise and beautifully targeted, only to find it falls flat in action?  The missing ingredient might be emotion. In this episode, we dive into the power of 'getting them in the feels' and why emotions are often the deciding factor in whether your audience engages, acts, or ignores your message entirely.  Drawing on fascinating research, we share four practical ways to tap into emotions: making your message relatable, priming your audience’s thinking, framing information effectively, and connecting with their sense of identity. So, if you're driving organisational change, inspiring donations, or motivating action, these insights will help you speak to both hearts and minds, and actually get results. Listen in to this week's episode of the Less Chatter, More Matter podcast. Links mentioned in this episode: 90 minute Strategy Power SessionPublic workshops and trainingLess Chatter, More Matter - Mel’s bookTopic in Ten - have your say!Template packsChange Isn't Hard! - Mel's bookSign up here to the fortnightly mail out of free resources!Say hi! Follow me on LinkedIn Find out what I'm up to Instagram Check out my website Ask a question

    25 分钟
  8. #130 Storytelling to drive change for NFPs (ft. Gurpreet Bhatia)

    8月6日

    #130 Storytelling to drive change for NFPs (ft. Gurpreet Bhatia)

    In the crowded and competitive world of Not-For-Profits, how do you cut through the noise, move hearts, and inspire action? In this powerful episode, we chat with Gurpreet Bhatia, Regional Communications Director for Asia at Heifer International, about the art and impact of storytelling in the nonprofit space. Gurpreet explains why storytelling is the soul of effective NFP communication and how real stories can drive funding, build connection, and spark meaningful transformation. She shares her storytelling strategies, including a simple but powerful story arc, and talks through one incredible story of a woman whose life—and entire community—was transformed. The episode also explores the role of AI in comms, the importance of human-first language, and why empathy, dignity, and listening matter more than ever. Whether you're in a lean comms team or just starting out in nonprofit storytelling, this episode will reignite your passion for the work we do. Tune in now and learn how to tell stories that truly matter. Links mentioned in this episode: Gurpreet’s LinkedInBihani Womens Cooperative story90 minute Strategy Power SessionPublic workshops and trainingLess Chatter, More Matter - Mel’s bookTopic in Ten - have your say!Template packsChange Isn't Hard! - Mel's bookSign up here to the fortnightly mail out of free resources!Say hi! Follow me on LinkedIn Find out what I'm up to Instagram Check out my website Ask a question

    40 分钟
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关于

Communications expert, business owner, group fitness instructor...that's your podcast host, Mel Loy! And in the Less Chatter, More Matter podcast, Mel shares tips on how to improve your communication skills, and interviews with the experts.In 2020, after almost 20 years in corporate communications, Mel (happily) took a redundancy from her full-time, executive corporate job and went out on her own, founding her communications agency, Hey Mel! Communication & Training. These days, she's a sought-after speaker, workshop facilitator, and consultant, working for some of the biggest brands in Australia and popping up on speaker line-ups at conferences world wide. Expect short, entertaining episodes packed with valuable tips that will inspire you to try new things. Communication tips to improve your relationships at work, navigate crises, internal communication, and deliver change are top of the agenda.

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