Let's go to the CTO - Airlines And Their City Ticket Offices

Beginning in the 1930s, many airlines maintain large networks of City Ticket Offices to conduct business with their customers in high-traffic shopping, office and hotel neighborhoods, far removed from their own airport operations.

These in-town facilities become known as a City Ticket Office (or by the airline staff acronym “CTO”), to differentiate them from the Airport Ticket Office (or ATO) in each area. 

Join me for this look at the rise of the once common airline City Ticket Office as a high visibility, splashy promotion of the airline, reflecting the carrier’s style and personality, while also becoming an important link to many of the airline’s most important customers.

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