Let’s Laugh About It

Zoe Kahn
  • 5.0 (9)
  • Marketing
  • Updated Weekly

The not-so-serious but informative business podcast. 😋 let’s laugh about it. powered by DTCx

  1. May 21

    The Cost of Bad Customer Experience | Let's Laugh About It with Rachel Greenawald

    A bad customer experience doesn’t just create an inconvenience, it creates a cost. In this episode of Let’s Laugh About It, we unpack the real price brands pay when experience falls apart, and why it’s harder to measure than most teams think. From confusing websites and unmet expectations, to wrong items shipped and no response from support. We’ve seen the aftermath firsthand.  If you’re a founder, operator, or CX leader, this is a conversation you need to hear. Watch now and rethink what a bad experience is actually costing your brand.

    21 min

  2. May 14

    Behind the Scenes at Inevitable Agency | Let’s Laugh About It with Camryn Capuzzo

    In this episode of Let’s Laugh About It, we’re introducing Camryn: Zoe’s EA (Executive Assistant) and unofficial glue of Inevitable Agency. Fresh out of college, Camryn stepped into a role where no two days are the same. From email and calendar management to last-minute PR box packing and unexpected office chaos. We also touch on startup life, building a healthy team culture, and the little things (and Pokémon moments) that keep things fun. Watch now to meet Camryn and get a behind-the-scenes look at the team.

    38 min

  3. Apr 23

    Make It Make Sense: A CX-First Approach to Marketing | Let’s Laugh About It with Emma Grove

    Zoe sits down with Emma Grove to talk about her unconventional path into marketing—from dropping out of college and working in hospitality to landing a role at Inevitable Agency. Emma shares how taking a chance on herself (with a push from her boyfriend) led her into customer experience (CX), where she learned the foundations of business, retention, and brand loyalty. She explains how working in CX completely changed how she sees companies as a consumer. As she grew in the agency, Emma transitioned into influencer marketing, where she found a creative outlet and a role that aligns with her passions. The conversation highlights the importance of mindset, being open to learning, and the agency’s core philosophy: “make it make sense.” They also touch on company culture, leadership, and how thinking creatively—and logically—can unlock opportunities (like Emma earning a trip to the Philippines through her initiative).

    33 min

  4. Apr 16

    Customer Service vs CX: Understanding the Full Customer Journey | Let's Laugh About It with Rachel Greenawald

    In this episode of Let’s Laugh About It, Zoe and Rachel break down the real difference between reactive support and proactive, brand-defining experience. From AI agents that can’t quite learn how to say “no,” to brands that win loyalty through transparency, to why your customers are forming opinions about you before they ever click “buy," this conversation goes deep.

    31 min

  5. Jan 2

    Scaling Gains in Bulk: Transparency, Subscriptions, and the Real Cost of Growth with Braven Grant | Let’s Laugh About It

    Zoe Kahn sits down with Braven Grant for an honest, funny, and unfiltered conversation about growth, hustle, and mindset. In this episode, Braven - Founder & CEO of Gains (Gains in Bulk) - breaks down the real highs and painful lows of building a consumer brand: the early scrappy grind, what actually differentiates a supplements product, the operational mistakes that hurt (but taught the most), and the mindset it takes to earn long-term customer trust. You’ll hear how subscriptions helped transform the business, why retention improves when customers actually know how to use the product, and how founder-led storytelling creates a connection you can’t always measure - but you can definitely feel. Follow along on Instagram: 📲 Instagram: https://www.instagram.com/letslaughpodcast/  (And tell us what your biggest takeaway was 👀)

    41 min

  6. 11/14/2025

    Scaling DTC: How Seb Williams Doubled Revenue for 7-Figure Brands | Let’s Laugh About It

    Today on Let’s Laugh About It, we’re joined by Seb Williams, founder of Ads by Seb, where he provides fractional growth marketing services to DTC brands doing $1–10M in revenue. Seb’s journey started in 2021 running Facebook ads for Pristine Auction before moving into the agency world, eventually leading media buying teams for brands like Thrive Causemetics and Dr. Squatch. In 2025, he went fully solo — and within just 3 months helped two different 7-figure brands double their revenue. If you work in ecommerce, paid social, agency life, or are building a DTC brand, this conversation is packed with insights, real numbers, and plenty of laughter. 📲 Connect with Seb: https://www.linkedin.com/in/sebastian-a-williams/ 📲 Connect with Zoe: https://www.linkedin.com/in/zoe-kahn-5b61aa129/

    50 min

  7. 10/24/2025

    $50,000 Mistakes, Free Cars & Business Laughs w/ Sean Frank – Let’s Laugh About It!

    Ever wondered what it’s like to run a business that gives away free cars, experiments with AI, and still finds time to laugh about the chaos? In this episode of Let’s Laugh About It, Zoe chats with Sean from Ridge about making money, funny business moments, and how to stay creative through it all. 📲 Connect with Sean: Linkedin 📲 Connect with Zoe: Zoe’s Linkedin Inevitable Agencies Linkedin LLAI Podcast Linkedin ✨ Some episodes make you laugh; others make you think. If this one did both, share it with a fellow CX pro who knows the best moments are never the smooth ones.

    43 min

  8. 10/17/2025

    Anne from Olipop on CX Chaos, AI, and Pro/Prebiotics

    Zoe and Anne dive into the wild world of CX — where no two days are the same, the customers keep you guessing, and the best stories are usually the ones you can’t make up. From the wins to the weird moments, they talk about finding the humor (and humanity) in customer experience and why it’s never as straightforward as it seems. 📲 Connect with Anne: ⁠⁠Linkedin 📲 Connect with Zoe: https://www.instagram.com/_zoekahn_/LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/Agency: https://www.inevitableagency.co ✨ If this episode made you laugh, think, or text your team’s group chat, share it with someone who knows CX is never boring — and that sometimes, the best customer stories come with a side of chaos.

    36 min
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5
out of 5
9 Ratings

About

The not-so-serious but informative business podcast. 😋 let’s laugh about it. powered by DTCx

Information

  • Creator
    Zoe Kahn
  • Years Active
    2023 - 2026
  • Episodes
    71
  • Rating
    Explicit
  • Copyright
    © Zoe Kahn
  • Show Website
    Let’s Laugh About It