LMF & Novidea: The Importance Of Data In Delivering Excellence In Customer Success

In this episode of The LMF Market People Podcast, host Roger Oldham, CEO and Founder of LMF, sits down with Paul Richmond, Head of Customer Success at Novidea, to explore the critical role of data in driving customer success. They discuss how a data-driven strategy can transform customer relationships and improve efficiency within the London and speciality insurance market. Tune in to hear Paul share insights from his diverse experience, touching on the power of data to create actionable insights and improve client outcomes and the importance of aligning business processes with data management best practices.