Loop

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The Loop features conversations from the frontline of digital services. From CX and AI to Trust & Safety, Financial Crime & Compliance, and beyond, experienced leaders dig into how customer interactions, safe and speedy model building, innovative wellness and resiliency programs, plus platform vigilance can fuel smarter business decisions and drive growth. You’ll get a view of what’s next — and find out what to do now to get there. We go beyond trendspotting to explore the practical, people-driven moves that keep companies ahead.

الحلقات

  1. Turning Innovation Into Lasting Growth

    قبل يوم واحد

    Turning Innovation Into Lasting Growth

    Sustained growth inside mature organizations depends less on chasing new ideas and more on disciplined execution, clear priorities and organizational alignment. In a Loop Podcast episode, Scott Payne, Chief Product Officer, talks about how this approach allows innovation to move forward without disrupting what already works. He explains why progress stalls when incentives, focus and customer clarity fall out of sync, and what leaders must do to execute change inside established businesses.

    ٢٧ من الدقائق
  2. The Missing Pieces to Today's Competitive Advantage

    ٩ فبراير

    The Missing Pieces to Today's Competitive Advantage

    Great support both solves customer issues and fosters customer loyalty. But what matters more than the results? On a Loop podcast, Rahat Nehal, VP of Global Support at Rapid7, shares why true service excellence is shaped by the quality of every interaction, not just the final outcome. Listen to the full episode: https://taskus.me/48c5dwI

    ٣٠ من الدقائق
  3. Transform or Stagnate: AI’s Revolutionary Role In Customer Experience

    ٣١‏/١٠‏/٢٠٢٥

    Transform or Stagnate: AI’s Revolutionary Role In Customer Experience

    In this episode, PayFit's Chief Product Officer, Sylvain Grande, challenges the "tools-first" approach to AI, explaining that the technology's real value is aligning teams like sales, product and support to create a seamless customer experience. Additionally, he argues that business goals must dictate technology investments, not the other way around. Drawing on the company’s journey navigating complex European regulations, Sylvain also talks about new tech adoption when the stakes are high and why human-in-the-loop workflows are key to preserving accuracy and trust. Tune in to the discussion: https://taskus.me/4913M6B

    ٣٣ من الدقائق
  4. The Proactive Side of GRC: An All-New Competitive Advantage (Jen-Larie Tumminello)

    ٢٠‏/١٠‏/٢٠٢٥

    The Proactive Side of GRC: An All-New Competitive Advantage (Jen-Larie Tumminello)

    Jen-Larie Tumminello, Executive Team Lead of Global & Enterprise GRC Strategy at TD Bank, reframes governance, risk, and compliance as a proactive growth driver. With a deep background spanning the Federal Reserve Bank of New York, PwC, and Morgan Stanley, Jen shares how today's GRC leaders can earn a seat at the table by embedding trust, data, and customer alignment into strategic planning. She explains why understanding baseline risks and internal customer needs is essential for shaping the future of enterprise-wide programs. "Proactive GRC is making sure we're aligned as a firm from the top down internally, but also externally. It means having one universal system that can be utilized firm-wide, helping not only to reduce and minimize risk, but also to improve the overall customer experience." – Jen-Larie Tumminello This episode challenges outdated perceptions of GRC and reveals how a well-executed strategy directly improves customer experience. Jen unpacks the power of cross-functional collaboration, stakeholder communication, and integrated risk disciplines. Her message is clear: to lead in GRC today, you must connect the dots between operational efficiency, customer insight, and enterprise trust inside and out. To learn more, visit the TaskUs Financial Services page: https://taskus.me/3UFhdjS

    ٢٤ من الدقائق
  • ٤ حلقة

حول

The Loop features conversations from the frontline of digital services. From CX and AI to Trust & Safety, Financial Crime & Compliance, and beyond, experienced leaders dig into how customer interactions, safe and speedy model building, innovative wellness and resiliency programs, plus platform vigilance can fuel smarter business decisions and drive growth. You’ll get a view of what’s next — and find out what to do now to get there. We go beyond trendspotting to explore the practical, people-driven moves that keep companies ahead.

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    Loop