Process Debt

Chris Terrell
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What is Process Debt? The hidden burden of inefficient processes that erode growth, employee satisfaction, and organizational success We all have a little 'process debt' in our lives and careers. In our podcast, "Process Debt," we explore the daily challenges and frustrations with the hidden systems that steal joy from our work. From personal anecdotes to professional insights, join us for insights you can used to start changing those those broken business systems .

  1. The Ones, the Zeros, and the Humans Stuck in the Middle

    -3 J

    The Ones, the Zeros, and the Humans Stuck in the Middle

    This week, Chris and Toby go all the way back to the beginning. The ones and zeros that make modern computing possible, and they explain why AI still can’t match true abstraction. From punch cards to LLMs, they break down why deterministic systems scale beautifully while AI’s guess-based outputs create unpredictability, noise, and a whole lot of human cleanup. If you’ve ever wondered why AI-generated work still needs a human in the loop, or why enterprise systems can’t just “trust the model,” this episode connects the dots. A conversation about technology, process debt, and the humans forever stuck in the middle.

    20 min
  2. Are We Living Through the AI Bubble - Again?

    21 NOV.

    Are We Living Through the AI Bubble - Again?

    The AI boom is everywhere, with soaring valuations, endless hype, and CEOs racing to invest. But is this moment starting to look a lot like the telecom bubble of the early 2000s? Chris and Toby revisit the dot-com era, long-distance calling cards, and the fiber-optic crash to explore whether today’s AI gold rush is running on real value… or speculation. With Michael Burry shorting AI stocks and Meta’s chief AI scientist heading for the exit, what are the process signals leaders should actually be paying attention to? And what happens when innovation outpaces the business model? Dive in.

    21 min
  3. Parkinson’s Law, Month-End Closes, and Why 70% Beats Perfect

    14 NOV.

    Parkinson’s Law, Month-End Closes, and Why 70% Beats Perfect

    In this episode of The Process Debt Podcast, Chris and Toby dig into Parkinson’s Law — the idea that work expands to fill the time allotted. From college deadlines to corporate reporting cycles, they explore how this law quietly shapes productivity, burnout, and even process debt itself. They connect the dots between deadlines, discipline, and design — why “more time” rarely equals “better outcomes,” and how teams can reclaim control by tightening their cycles and rituals. Along the way, they share stories from finance, operations, and automation, showing how Parkinson’s Law hides in plain sight in every dashboard and deliverable. Key takeaway: The time you give a process becomes the process. Tighten the clock, and you just might tighten the craft.

    20 min
  4. Rituals That Actually Ship Work

    7 NOV.

    Rituals That Actually Ship Work

    In this episode of The Process Debt Podcast, Chris and Toby dig into one of the most overlooked elements of modern work — rituals. From standups to one-on-ones to those endless “just-because” meetings, they explore where rituals add clarity, and where they drift into empty habit. They trace the lost art of the Scrum Master, the tension between serving the manager vs. serving the team, and why every ritual needs a report — proof that it worked. Along the way, they share stories about shared leadership, standup experiments, and the power of making structure just tight enough to create rhythm, but loose enough to stay human. Because when rituals are intentional, they build trust, alignment, and a sense of place. When they’re not… they just burn calendar space. 👉 Listen to learn how to turn motion into meaning — one ritual at a time.

    20 min
  5. This Meeting Could’ve Been an Email (But Probably Shouldn’t Have)

    31 OCT.

    This Meeting Could’ve Been an Email (But Probably Shouldn’t Have)

    In this episode of The Process Debt Podcast, Chris and Toby take on one of the workplace’s most overused clichés — “this meeting could’ve been an email.” From sitcom-worthy pre-meetings to the myth of perfect communication, they explore why meetings go wrong, what “acknowledgement cycles” really mean, and how ritual—not repetition—is what actually drives alignment. Chris shares his experiment in building micro-rituals using short Loom videos to drive real understanding (and not just inbox noise), while Toby unpacks how culture, language, and context can completely change what “yes” means in a meeting. Together, they reveal how to turn communication into connection — and motion into meaning. Keywords: meetings, communication, alignment, process improvement, workplace rituals, change management, process debt

    16 min
  6. How Many Defects Does Your PowerPoint Have?

    24 OCT.

    How Many Defects Does Your PowerPoint Have?

    What does Six Sigma have to do with your inbox, your slide decks, or your endless meetings? In this episode, Chris and Toby break down the meaning behind “Sigmas” — from factory floors to knowledge work — and ask a provocative question: how many errors per million does your team tolerate before calling it “good enough”? From polished PowerPoints to unpredictable processes, they explore why consistency in knowledge work is so rare, why novelty often hides defects, and why sometimes a little imperfection still moves the mission forward.

    16 min
  7. The Process Debt Podcast - Year in Review

    17 OCT.

    The Process Debt Podcast - Year in Review

    The Process Debt Podcast — Year in Review A full year of uncovering the hidden costs of how work really gets done. 🎙️ In this special “Year in Review” episode, Chris and Toby look back on the first year of The Process Debt Podcast — from the early conversation that started it all (“process must be discoverable and transferable”) to exploring the strange collision of Elon Musk and government bureaucracy, to the ongoing battle between Try vs. Buy when building systems and change. It’s a reflection on what we’ve learned about how organizations scale, stall, and sometimes survive on bubblegum and duct tape — and how great process thinkers are the real crown jewels of any business. With year two ahead and new ventures through Magic Button Labs, the hosts share lessons, laughs, and the optimism to keep fixing the unfixable — one process at a time. Listen to The Process Debt Podcast — where we make sense of the mess behind every business.

    21 min
  8. The Process Debt Podcast – Year Two: Shutdown Season

    10 OCT.

    The Process Debt Podcast – Year Two: Shutdown Season

    Welcome to year two of The Process Debt Podcast! In this episode, Chris and Toby explore one of the most complex—and timely—processes of all: how the U.S. government shuts down. From “turning off the lights” in Washington to the ripple effects affecting families, communities, and the economy, the hosts analyze the shutdown through a new perspective they call P.U.M.P. — Process, Unintended Consequences, Money, and Power. They examine how failures in process at a large scale mirror the same dysfunctions found inside businesses: lack of long-term vision, incentives that reward short-term thinking, and the painful cost of ignoring the machinery that keeps everything running smoothly. It’s a sharp, balanced discussion that blends humor, curiosity, and critical thinking—complete with a few detours into tax policy, inflation, and even how Microsoft once forgot to renew an SSL certificate. Tune in for: Why “process debt” is as relevant to Congress as it is to corporationsThe real consequences of halting the world’s largest organizationHow incentives influence (and sometimes derail) both politics and businessA reminder that restarting broken systems is never as simple as flipping a switch🎙️ Process. Unintended Consequences. Money. Power. Welcome back to The Process Debt Podcast. Year Two begins now.

    22 min
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À propos

What is Process Debt? The hidden burden of inefficient processes that erode growth, employee satisfaction, and organizational success We all have a little 'process debt' in our lives and careers. In our podcast, "Process Debt," we explore the daily challenges and frustrations with the hidden systems that steal joy from our work. From personal anecdotes to professional insights, join us for insights you can used to start changing those those broken business systems .

Informations

  • Création
    Chris Terrell
  • Années d’activité
    2024 - 2025
  • Épisodes
    60
  • Classification
    Tous publics
  • Copyright
    © Chris Terrell 2024
  • Site web de l’émission
    Process Debt