The esynergy Podcast

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  • TECHNOLOGIES
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Brought to you by esynergy, this podcast pairs business and technology leaders with our team, each bringing their own perspective and expertise. Together, they explore emerging trends, share real-world stories of both success and failure, and unpack practical case studies and use cases. The esynergy Podcast goes beyond theory to reveal what truly works in today’s fast-changing landscape. Whether you’re a business leader, technologist, or innovator, you’ll leave each episode with fresh insights and actionable advice to drive meaningful change.

  1. 18 FÉVR.

    Customer-Centric AI at Scale: How Dunnhumby Engineers Retail Data for Real Impact

    What does it really take to operate customer-level analytics at global retail scale — and where does AI genuinely add value? In this episode of The esynergy Podcast, Ulrike Eder sits down with Ben Burdsall, CTO of Dunnhumby, to explore how one of the world’s leading retail data science organisations puts the customer at the centre of every decision.  Dunnhumby operates within a complex three-sided marketplace connecting retailers, consumers, and CPG brands — balancing loyalty, shelf performance, and commercial tensions. Ben explains how tracking 2.1 billion individual customer profiles (and processing roughly 24 billion records weekly) requires a fundamentally different approach to data architecture, performance, and AI adoption.  From building proprietary C++ database accelerators to reduce reporting times from hours to minutes, to balancing experimentation with operational stability, Ben shares what it takes to engineer for scale — and why innovation must start with the problem, not the technology.  Key topics covered:  Operating customer-level analytics at massive retail scale Why Dunnhumby built proprietary database accelerators in the cloud Balancing traditional AI and generative AI (“staples vs cupcake”) Personalisation done responsibly — and the risks of getting it wrong “AI as a judge” and managing generative AI reliability Bridging batch retail processing with fast, interactive AI experiences Data ethics, privacy, and delivering genuine customer value This episode is essential listening for CTOs, data leaders, retail technologists, and AI strategists navigating scale, performance, and responsible AI in complex commercial ecosystems.  Available on Spotify, Apple Podcasts, Amazon Music, and YouTube.

    32 min

  2. 4 FÉVR.

    Data for Good: How The King’s Trust Is Using Architecture, Collaboration, and AI to Drive Social Impact

    What does it take for data and technology to deliver real social impact in the third sector?  In this episode of The esynergy Podcast, Neil McIvor, Head of Data for the Public Sector at esynergy, speaks with Ryan Preece, Deputy Chief Technology Officer at The King’s Trust, about how third sector organisations can use data, collaboration, and architecture to improve outcomes at scale.  They explore the realities facing charities today — from funding pressures and rising demand to digital divides — and why data sharing across organisations is critical to delivering social value. Ryan also shares a pragmatic view on AI adoption in the sector, emphasising the importance of building strong architectural foundations before embracing new technologies.  Key topics covered:  • The King’s Trust mission and the challenge of youth unemployment in the UK  • Data sharing across the third sector to improve efficiency and outcomes  • The role of organisational architecture in enabling change  • A cautious, purposeful approach to AI adoption  • Why collaboration and social value must come before technology hype  This episode is essential listening for data leaders, public sector professionals, technologists, and anyone interested in using data and technology for social good.  Available on Spotify, Apple , Amazon Music, and YouTube.

    20 min

  3. 21 JANV.

    Security by Design & Scaling with Confidence: A CTO’s Journey at Allica Bank

    What does it take to modernise legacy technology, scale teams, and embed security at the heart of product development — all while navigating growth and regulation? In this episode of The esynergy Podcast, Grant Ongers, Head of Security Practice, speaks with Ravneet Shah, CTO of Allica Bank, about her journey from Lead Developer to CTO and the realities of building secure, scalable technology in a fast-growing fintech.  Ravneet shares how Allica Bank improved legacy systems, built a modern technology stack, and upskilled growing teams — while ensuring security is designed in from the start through continuous collaboration, awareness, and threat modelling.  Key topics covered: • Transitioning from Lead Developer to CTO during rapid growth • Modernising legacy technology and building a new tech stack • Embedding security by design through awareness and threat modelling • Upskilling teams while maintaining regulatory and technical discipline • Why technology should be treated as a strategic partner, not a cost centre  This episode is essential listening for CTOs, security leaders, engineering managers, and fintech leaders navigating scale, regulation, and secure digital transformation.    Available on Spotify, Apple Podcasts, Amazon Music, and YouTube.

    24 min

  4. 7 JANV.

    AI In Healthcare: How WPA Is Turning Automation Into Better Outcomes

    How do you adopt AI in a highly regulated environment —without losing the human touch? In this episode of The esynergy Podcast, Paul Shiu speaks with Mike Downing, CIO of WPA Healthcare, about WPA’s evolving AI journey, from early experimentation to today’s use of generative AI and intelligent agents. They explore how organisations can build AI capability responsibly, balance automation with human interaction, and use AI to remove bottlenecks and improve outcomes — particularly in customer service and back-office operations. Key topics covered: WPA’s journey from early AI adoption to generative AI and agentsEmbedding AI into processes, not just pilotsBalancing automation with human-led customer experiencesGovernance, skills, and building AI capability in-housePractical advice for leaders starting their AI journeyThis episode is essential listening for CIOs, digital leaders, and healthcare and public-sector organisations exploring practical, responsible AI adoption. Available on Spotify, Apple Podcasts, Amazon Music, and YouTube.

    25 min

  5. 17/12/2025

    Situational Awareness & Strategy: How Wardley Mapping Helps Leaders Navigate Complexity

    How do leaders make confident decisions in a world of constant disruption, rapid technological change, and growing complexity?  In this episode of The esynergy Podcast, Ulrike Eder (CMO, esynergy) sits down with Simon Wardley, renowned strategist and creator of Wardley Maps, to explore why so many organisations struggle with situational awareness — and how mapping can change that. Simon shares the origins of Wardley Mapping, the patterns he observed in historical strategy, and how maps help leaders understand their competitive landscape, user needs, and sources of value. The conversation also dives into the evolution of AI, predictions for future technology shifts, and the risks of chasing “shiny new” innovations without strategic context. Key topics covered:• Why leaders struggle to make informed decisions without effective maps• Situational awareness and its role in modern business strategy• The evolution of Wardley Mapping and how it reveals hidden complexity• AI, large language models, and what’s coming next• Common strategic mistakes, organisational inertia, and how leaders can overcome them• The emerging role of games and open-source models in executive decision-making This episode is essential listening for business leaders, strategists, technologists, and executives looking to sharpen their strategic thinking, navigate uncertainty, and make better decisions in complex environments. ⁠Available on Spotify, Apple Podcasts, Amazon Music, andYouTube.

    45 min

  6. 26/11/2025

    From Hurdles To Highlights: A Deep Dive Into Flagstone's Platform Migration

    How do you tackle transformation when your platform, processes, and commercial pressures all need to evolve at once? In this episode of The esynergy Podcast, Andy Bold (Head of Cloud & Platform Engineering, esynergy) speaks with Lee Provoost (CTO, Flagstone) about leading a major replatforming and migration programme — and the realities behind delivering large-scale change. Key topics covered:• Understanding the difference between commercial debt and technical debt• Breaking down large initiatives into manageable, low-risk phases• Managing bespoke legacy complexity during replatforming• Securing executive alignment and maintaining strong team dynamics• Lessons in resilience, agility, and personal well-being during transformation This episode is essential listening for CTOs, engineering leaders, digital strategists, and anyone navigating complex system modernisation, organisational debt, or high-stakes technology delivery. Available on Spotify, Apple Podcasts, Amazon Music, andYouTube.

    20 min

  7. 12/11/2025

    Data Uncertainty & Forecasting: How The Met Office Turns Predictions Into Actionable Insights

    How do you make decisions when your data isn’t certain? In this episode of The esynergy Podcast, Neil McIvor (Head of Data for Public Services, esynergy) speaks with Simon McLellan (Head of Data Engagement, Met Office) about how the Met Office transforms weather forecasts — inherently uncertain — into actionable insights for organisations and the public. Key topics covered: • Managing uncertainty in weather and business data • Turning forecasts into practical, decision-ready insights • Data sharing vs. data exchange: what leaders need to know • Making data accessible and understandable through storytelling • Lessons in purposeful data governance and stakeholder-focused decision-making This episode is essential listening for data leaders, technologists, business innovators, and anyone interested in data-driven decision making, forecasting, and practical insights from real-world data challenges. Available on Spotify, Apple Podcasts, Amazon Music, and YouTube.

    27 min
  8. Maximizing Value Through Data

    25/07/2024

    Maximizing Value Through Data

    In this week's episode, we welcome Julia Bardmesser, CEO of Data4Real LLC. With over 20 years of experience in delivering cross-platform solutions in the financial services industry, Julia is renowned for her expertise in maximizing value from data, digital transformation, cloud computing, and AI. She has also been recognized as a Global Data Power Woman. Join us as we explore the challenges of data transformation amidst the AI hype and discuss the critical importance of fostering a strong data culture and aligning data strategies to unlock the full potential of data assets and drive business impact.

    21 min
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À propos

Brought to you by esynergy, this podcast pairs business and technology leaders with our team, each bringing their own perspective and expertise. Together, they explore emerging trends, share real-world stories of both success and failure, and unpack practical case studies and use cases. The esynergy Podcast goes beyond theory to reveal what truly works in today’s fast-changing landscape. Whether you’re a business leader, technologist, or innovator, you’ll leave each episode with fresh insights and actionable advice to drive meaningful change.

Informations

  • Création
    esynergy
  • Années d’activité
    2024 - 2026
  • Épisodes
    22
  • Classification
    Tous publics
  • Copyright
    © esynergy
  • Site web de l’émission
    The esynergy Podcast