Mayhem & Method

Jen Santos

Untangling the people, politics, and platforms that shape modern events "If we do our jobs right, our work should be invisible." Millions of people move through events every year — session to session, show floor to keynote — without a second thought. But somewhere behind the seamless experience is the invisible team that brought the thousands of pieces together. The team that knows exactly how close it came to going sideways. Jen Santos has spent 15 years producing corporate events at every scale — from CES' city-wide takeovers to multi-city roadshows that are their own special kind of chaos. She knows where the bodies are buried — and that most of them were buried long before load-in. Join Jen and expert guests as they go behind the scenes of event planning, event management, and event production to explore what goes wrong, what holds, and what the industry can do better.

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  1. -2 ДН.

    Episode 3 | We Almost Left Bob in Nassau

    What happens when 3,000 attendees get off a cruise ship, the event app loses its superpower, and one person decides Nassau is apparently a choose-your-own-adventure? This went from "fun port stop" to "please tell me Bob is back on the ship" real fast. Host Jen Santos chats with Kelly Burhop, senior lead event technologist at Sound Planning Meeting and Events, on this episode of Mayhem & Method. Kelly is here to share the very specific chaos of running a large employee event across two cruise ships.  What starts as a smart, cost-saving, cohort-based event format quickly reveals one tiny problem: push notifications do not work when your attendees are off the ship, away from Wi-Fi, and wandering around Nassau like they missed the memo.  What follows is a very event-pro blend of mobile app logistics, group scheduling gymnastics, maritime check-ins, security team heroics, and the classic post-event realization that yes, you now need a contingency plan for "what if no one receives the message?" Top Takeaways from Kelly & Jen's convo: Wi-Fi is not a communication plan. It is a communication hope with a login screen. If attendees can wander, one of them absolutely will. Build the plan for Bob. A cruise ship event can be surprisingly efficient… right up until your app, your cohorts, and international port logistics all decide to test your blood pressure. Links: theburhopper.substack.com Connect on LinkedIn @kellyburhop This episode was produced by Audiotocracy Podcast Production.

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Untangling the people, politics, and platforms that shape modern events "If we do our jobs right, our work should be invisible." Millions of people move through events every year — session to session, show floor to keynote — without a second thought. But somewhere behind the seamless experience is the invisible team that brought the thousands of pieces together. The team that knows exactly how close it came to going sideways. Jen Santos has spent 15 years producing corporate events at every scale — from CES' city-wide takeovers to multi-city roadshows that are their own special kind of chaos. She knows where the bodies are buried — and that most of them were buried long before load-in. Join Jen and expert guests as they go behind the scenes of event planning, event management, and event production to explore what goes wrong, what holds, and what the industry can do better.