Metrigy MetriSight

Metrigy

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

  1. MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!

    11/24/2025

    MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!

    An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio of granular service and support agents. What does this mean for the future of CX, including AI agents and their human counterparts? CEO Dialpad Craig Walker joins Metrigy's Beth Schultz to share his vision.

    26 min
  2. MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta

    09/25/2025

    MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta

    In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generative and agentic AI. They explore the definitions and distinctions between traditional AI and agentic AI, highlighting the proactive capabilities of agentic systems. The conversation delves into real-world applications, business value, and the future potential of AI in enhancing customer experience and operational efficiency.

    25 min
  3. MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy

    09/09/2025

    MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy

    As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and will not change marketing strategy moving forward, and some of her biggest surprises.

    31 min
  4. MetriSight Ep.84 - AI: New Ways to Drive Results

    09/08/2025

    MetriSight Ep.84 - AI: New Ways to Drive Results

    Vinod Muthukrishnan, Cisco VP & COO, joins us to advise companies on how to get started, progress, and demonstrate compelling business improvements with AI in customer experience strategies.

    36 min
  5. MetriSight Ep.83 - 2025 CCaaS MetriRank: Who's Top, Who's Not, and Why?

    07/15/2025

    MetriSight Ep.83 - 2025 CCaaS MetriRank: Who's Top, Who's Not, and Why?

    In this episode, Metrigy's Diane Myers, senior research director, walks us through the just released 2025 CCaaS MetriRank, our third-annual ranking of top providers offering cloud contact center.

    18 min
  6. MetriSight Ep.82 - 2025 CX MetriStar Award Winners

    07/15/2025

    MetriSight Ep.82 - 2025 CX MetriStar Award Winners

    Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across nine CX technology categories, and which additional providers get the nod on earning high customer sentiment ratings and a high percentage of companies in the category success group--and share in our big round of applause to all winners!

    20 min
  7. MetriSight Ep.81 - Inside the Network API Movement

    06/17/2025

    MetriSight Ep.81 - Inside the Network API Movement

    Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriCast episode to share the organization's mission, tell us why he believes in the promise, and give a look at what's coming.

    35 min
  8. MetriSight Ep.80 - AI in Action: What's Driving Business Value in 2025?

    05/06/2025

    MetriSight Ep.80 - AI in Action: What's Driving Business Value in 2025?

    Based on the global AI for Business Success 2025-26 research study with 1,100+ companies, Metrigy CEO shares our latest findings on everything from the AI Center of Excellence, interaction analytics, prompt engineering... and so much more!

    27 min
See All (25)

About

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Information

  • Creator
    Metrigy
  • Years Active
    2022 - 2025
  • Episodes
    25
  • Rating
    Clean
  • Copyright
    © 2023 Metrigy
  • Show Website
    Metrigy MetriSight