25 episodes

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Metrigy MetriSight Metrigy

    • Technology

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

    MetriSight Ep.58 - What’s On Our CX Agenda for Enterprise Connect?

    MetriSight Ep.58 - What’s On Our CX Agenda for Enterprise Connect?

    Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares advice on what CX leaders need to ask their vendors down on the show floor.

    • 11 min
    MetriSight Ep.57 - UCaaS Trends with Cisco's Geoff Huang

    MetriSight Ep.57 - UCaaS Trends with Cisco's Geoff Huang

    In this MetriSight we'll get Geoff's insights on how the UCaaS market is evolving and what customers can expect to see in 2024 and beyond.

    • 24 min
    MetriSight Ep.56 - Sneak Peek at Future of CX Expo

    MetriSight Ep.56 - Sneak Peek at Future of CX Expo

    Metrigy is gearing up to host the inaugural Future of CX Expo conference at the ITEXPO techsupershow. Robin Gareiss and Beth Schultz share a preview of what's on tap.

    • 13 min
    MetriSight Ep.55 - Who's Who in Metrigy's CPaaS MetriRank Report

    MetriSight Ep.55 - Who's Who in Metrigy's CPaaS MetriRank Report

    Metrigy has published its first ranking of CPaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover which providers made the list.

    • 26 min
    MetriSight Ep.54 - Unified Communications Trends in 2024 with Mitel

    MetriSight Ep.54 - Unified Communications Trends in 2024 with Mitel

    In this episode Metrigy President and Principal Analyst Irwin Lazar is joined by Martin Bitzinger, Senior Vice President for Product Management from Mitel to talk about unified communications trends in 2024 and how Mitel is meeting them. We’ll get Martin’s thoughts on a variety of topics including the role of on premises and privately hosted UC platforms, generative AI, the shifting vendor landscape, how buyer expectations are evolving, and much much more.

    • 29 min
    MetriSight Ep.53 - What's On Our Minds for 2024

    MetriSight Ep.53 - What's On Our Minds for 2024

    From the worlds of customer experience, employee experience, and workplace collaboration, Metrigy analysts talk about what technologies and trends they'll be keeping up on this year.

    • 29 min

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