25 episodes

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

Metrigy MetriSight Metrigy

    • Technology

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

    MetriSight Ep.60 - 2024 CX MetriStar Award Winner Recap

    MetriSight Ep.60 - 2024 CX MetriStar Award Winner Recap

    Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across 12 CX technology categories, and which additional providers get the nod on earning high customer sentiment ratings and a high percentage of companies in the category success group--and share in our big round of applause to all winners!

    • 25 min
    MetriSight Ep.59 - What's on Our UC Agenda for Enterprise Connect?

    MetriSight Ep.59 - What's on Our UC Agenda for Enterprise Connect?

    Metrigy's Irwin Lazar and Diane Myers will be on hand at EC2024 to share insights on 911, AI for employee collaboration, premises-to-UC cloud migration, collaboration security, and more. Tune in to hear what's on their mind for the event, and beyond.

    • 10 min
    MetriSight Ep.58 - What’s On Our CX Agenda for Enterprise Connect?

    MetriSight Ep.58 - What’s On Our CX Agenda for Enterprise Connect?

    Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares advice on what CX leaders need to ask their vendors down on the show floor.

    • 11 min
    MetriSight Ep.57 - UCaaS Trends with Cisco's Geoff Huang

    MetriSight Ep.57 - UCaaS Trends with Cisco's Geoff Huang

    In this MetriSight we'll get Geoff's insights on how the UCaaS market is evolving and what customers can expect to see in 2024 and beyond.

    • 24 min
    MetriSight Ep.56 - Sneak Peek at Future of CX Expo

    MetriSight Ep.56 - Sneak Peek at Future of CX Expo

    Metrigy is gearing up to host the inaugural Future of CX Expo conference at the ITEXPO techsupershow. Robin Gareiss and Beth Schultz share a preview of what's on tap.

    • 13 min
    MetriSight Ep.55 - Who's Who in Metrigy's CPaaS MetriRank Report

    MetriSight Ep.55 - Who's Who in Metrigy's CPaaS MetriRank Report

    Metrigy has published its first ranking of CPaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover which providers made the list.

    • 26 min

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