Mission: Ops possible. By Forest Admin

Forest Admin
  • 5.0 (1)
  • ENTREPRENEURSHIP
  • UPDATED MONTHLY

Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.

Episodes

  1. Mission: Ops Possible Ep. 10 : Amaury, CEO at Limio

    JAN 22

    Mission: Ops Possible Ep. 10 : Amaury, CEO at Limio

    Mission Ops: PossibleA podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast------Episode 10Guest: Amaury de Closset, CEO at LimioHost: Guillaume, Head of Marketing at Forest Admin------00:00 Episode 10 - Amaury @ Limio - Speaker Focus00:59 Introduction to the Guest and Limio02:02 The Journey of Limio: From Customer Experience to Subscription Management03:57 Operational Challenges and Solutions in Subscription Commerce05:24 Exploring AI in Subscription Commerce through a Hackathon07:00 Hackathon Insights and AI Integration08:45 AI becoming a Channel and part of the Experience11:13 Fighting Churn and Cancellation at American Express and Salesforce12:57 Negotiating with Robots, a New Skill13:50 Ops and Support Tactics in Startup - Supporting with a team of one18:13 Future of AI in Operations and Final Thoughts

    35 min
  2. Mission Ops Possible - Ep. 9 - Martin Bouvier, Head of Customer Onboarding @ Qonto

    12/11/2025

    Mission Ops Possible - Ep. 9 - Martin Bouvier, Head of Customer Onboarding @ Qonto

    Mission Ops: Possible A podcast where top Ops leaders share strategies, challenges, and lessons from the field. https://www.forestadmin.com/blog/tag/podcast ------ Episode 9 Guest: Martin Bouvier, Head of Customer Onboarding at Qonto Host: Guillaume, Head of Marketing at Forest Admin ------00:00 Introduction00:52 Meet Martin Bouvier from Qonto01:40 Understanding Qonto's Onboarding Process02:51 Challenges in Onboarding and Compliance04:41 Implementing Forest Workflows05:35 Benefits of Forest Workflows06:38 Pilot Project in Belgium09:28 Standardizing Procedures Across Markets11:13 Impact on Onboarding Teams16:38 Future of Forest Workflows and AI Integration18:02 Conclusion and Final Thoughts

    20 min
  3. Mission Ops Possible - Ep. 8 - Sophie Ruddock, COO @ Empathy

    09/23/2025

    Mission Ops Possible - Ep. 8 - Sophie Ruddock, COO @ Empathy

    Forest Admin's Podcast: "Mission Ops: Possible"A podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast------Episode 8Guest: Sophie Ruddock, COO at EmpathyHost: Guillaume, Head of Marketing at Forest Admin------ 00:00 Intro 01:46 The Draw of mission-driven opportunities 03:52 The roles of human and technology in the service 05:10 Drawing a line in the use of automation 06:43 The reach of Empathy 08:53 Scaling while keeping high NPS 10:47 Building in house and partnering with best-in-business solutions for Tech 11:17 Using Tech to build comprehensive journeys and experiences 12:33 Breaking silos and having teams work side-by-side 14:01 How Tech is enabling Empathy's Care Managers 15:38 The knowledge center to deal with complexity with speed 16:26 Designing and deploying AI with intention and caution 17:27 Where Empathy is deploying AI

    26 min
  4. Mission Ops Possible - Ep. 7 - Alexandre Criseo @ Fintecture

    08/21/2025

    Mission Ops Possible - Ep. 7 - Alexandre Criseo @ Fintecture

    Forest Admin's Podcast: "Mission Ops: Possible"A podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast------Episode 7Guest: Alexandre Criseo, Director of Support & Operations at FintectureHost: Guillaume, Head of Marketing at Forest Admin------00:00 Introduction03:19 Alexandre's career evolution at Fintecture04:28 Addressing challenges in Customer Support 06:17 A Product-mindset approach to improving Support08:02 Focusing on automation and internal software08:49 The required long-term investment on Support10:29 AI as a game changer for non-tech leaders12:55 Fintecture's tools and Ops stack13:44 Data and Integration15:44 Capturing knowledge in Support teams18:58 Limitations and Opportunities of AI in Fintech21:53 Getting the team on the AI bandwagon22:40 AI will become a mandatory skill in Ops23:27 AI is not just transforming the workplace but empowering employees

    26 min
  5. Mission Ops Possible - Ep. 6 - Artemis Llamosi @ Inarix

    07/17/2025

    Mission Ops Possible - Ep. 6 - Artemis Llamosi @ Inarix

    Forest Admin's Podcast: "Mission Ops: Possible" A podcast where top Ops leaders share strategies, challenges, and lessons from the field. https://www.forestadmin.com/blog/tag/podcast ------ Episode 6 Guest: Artemis Llamosi, CTO at Inarix Host: Guillaume, Head of Marketing at Forest Admin ------ 00:00 Introduction 01:14 Artemis' path to Inarix 02:39 The story of Inarix 06:25 How Inarix makes its tech simple to use for end users 07:50 The stack Inarix is using in AI and tooling 10:25 Artemis' favourite features in Forest Admin 12:04 Cascading business logic  from internal tools to users 12:49 The approach to a lean support team - training and preparing everyone 14:40 The importance of preparation and tooling for troubleshooting 16:51 With AI, it's best to start big, because it needs data 17:31 Also using AI for coding and documentation 18:02 LLM's are instrumental to digitalize agriculture 19:16 Unlocking new innovations through more data 20:36 Gearing for international in translating and tooling with AI 22:19 Adjusting and automating to tackle small business 24:01 Using AI as the interface or training for the interface 24:44 Last tip? Stay a beginner and listen to people.

    26 min
  6. Mission Ops Possible, Ep. 5 - Nathanaël @ Dift

    06/19/2025

    Mission Ops Possible, Ep. 5 - Nathanaël @ Dift

    Forest Admin's Podcast: "Mission Ops: Possible" A podcast where top Ops leaders share strategies, challenges, and lessons from the field. https://www.forestadmin.com/blog/tag/podcast ------ Episode 5 Guest: Nathanaël Romano, CTO & Cofounder at Dift Host: Guillaume, Head of Marketing at Forest Admin ------ 00:00 Full Version w speaker focus - May 13, 2025 00:59 Nathanael's Introduction 01:57 Dift's mission and presentation 03:05 The problems Dift tackles in fundraising 04:46 The different programs at Dift 07:29 The Accor ALL Success Story: cobuilding loyalty giving 10:12 The KPI's Dift and its customers are looking atz 14:03 Keeping the human aspect in working with nonprofits 22:18 Tip to build a post-AI team and mindset 22:59 Detecting what can be well automated with LLM's 23:42 "Don't write long stuff with LLM's" 27:20 The tools Dift Ops are using 29:28 How the usage of Forest Admin evolved as the team grew 31:22 Final tips on Ops tooling and AI

    35 min
  7. Mission Ops Possible, Ep. 4 - Jonathan at Belvo

    05/22/2025

    Mission Ops Possible, Ep. 4 - Jonathan at Belvo

    Forest Admin's Podcast: "Mission Ops: Possible"A podcast where top Ops leaders share strategies, challenges, and lessons from the field.https://www.forestadmin.com/blog/tag/podcast------Episode 4Guest: Jonathan, Sr Engineering Manager at BelvoHost: Guillaume, Head of Marketing at Forest Admin------00:00 Introducing Jonathan @ Belvo01:34 Jonathan's journey before Belvo02:39 Belvo's mission04:12 Friction-free payment in Mexico06:32 Mindset while scaling payments at Belvo08:43 Staying practical and balancing choices to deliver09:43 The biggest challenge scaling the payment product11:23 Operating principles in scaling Ops12:33 Using Forest Admin as the central tool for Ops15:00 Why they chose Forest Admin16:55 Continuously learning on AI18:17 Being intentional about innovation19:38 Examples of using Data and AI20:45 Entrepreneurial mindset to keep ahead21:47 The qualities of people in Customer Operations23:15 The "Get it done" mindset24:07 Invest time to make time25:24 Defining Customer Engineering

    29 min
  8. Mission Ops Possible, Ep. 3 - Maxime, Chief Service Officer at Swan

    04/17/2025

    Mission Ops Possible, Ep. 3 - Maxime, Chief Service Officer at Swan

    Forest Admin's Podcast: "Mission Ops: Possible" A podcast where top Ops leaders share strategies, challenges, and lessons from the field. https://www.forestadmin.com/blog/tag/podcast ------ Episode 3 Guest: Maxime de Juniac, Chief Service Officer at Swan Host: Guillaume, Head of Marketing at Forest Admin ------ 00:00 Introduction 00:51 Introducing Maxime @ Swan 02:08 About Swan 03:04 Swan's partner model 03:55 Embedding Swan in B2B Services 05:14 What the new funding round means for Ops 07:02 The challenges of Fintech Ops 08:42 An example of fraud check 09:58 Adapting fraud checks to profiles 10:45 The biggest opportunies in Fintech Ops 12:05 Doing KYC/KYB with less friction 13:22 Bringing Automation and AI in Ops 15:46 How Swan Ops approach automation 17:53 The evolutions of Ops jobs 19:23 Growing the ops team capacity 20:14 Building a team of experts using AI 22:10 The tools of the Swan Ops team 23:44 The Ops is autonomous for its tooling 24:49 Autonomy as a key success factor for Ops 26:22 AI adoption in the Ops team 27:02 How the Ops team is organized at Swan 28:32 The profile of modern Ops people 30:37 Shopify's CEO's memo on AI adoption 31:46 What it takes to be hired in Ops today 33:04 Training in Ops 34:28 The future of Fintech Operations 36:10 The use of AI and social by fraudsters 38:23 The best tip for someone joinign in Ops

    40 min
  9. Mission Ops Possible, Ep. 2 - Antoine, CEO at Motto

    03/18/2025

    Mission Ops Possible, Ep. 2 - Antoine, CEO at Motto

    Forest Admin's Podcast: "Mission Ops: Possible" A podcast where top Ops leaders share strategies, challenges, and lessons from the field. Episode 2 Guest: Antoine, CEO and Cofounder at Motto Host: Guillaume, Head of Marketing at Forest Admin In this episode of 'Mission: Ops Possible,' host Guillaume talks with Antoine Bouttier, co-founder and CEO of Motto, about his journey from venture capital to the creation of Motto, an electric bike subscription service. Antoine shares his experiences working with startups, notably Bird, and how these shaped his vision for Motto. The discussion delves into the challenges of launching Motto, dealing with bike thefts, and the importance of integrating effective tech solutions in operations. Antoine emphasizes the significance of a solid operations strategy, the evolution from a hardware-focused to a software-centric model, and innovative uses of AI in maintaining their knowledge base. The episode also explores team management, operational efficiency, and scalability in the mobility sector.00:54 Introducing Motto01:18 Antoine's experience before Motto04:27 The launch of Motto06:18 The early days at Motto07:35 Motto's Mission and Team08:11 Motto's Model - Subscriptions09:41 How Motto manages its operations 11:40 From Hardware to Software company14:44 Stories about theft 17:26 The secret to great Ops is not to throw money at problems20:32 How to boost team members' productivity21:52 Automating with the right tools24:41 The knowledge base is a sea serpent 28:30 Using an LLM to review the knowledge base30:52 Managing recruitment and retention in Ops34:28 Advice for Ops people

    36 min
  10. Mission Ops Possible, Ep. 1 - Mark, VP Customer Experience at Givebutter

    02/18/2025

    Mission Ops Possible, Ep. 1 - Mark, VP Customer Experience at Givebutter

    Forest Admin's Podcast: "Mission Ops: Possible" A podcast where top Ops leaders share strategies, challenges, and lessons from the field. Episode 1 Guest: Mark, VP Customer Experience at Givebutter Host: Guillaume, Head of Marketing at Forest Admin Key moments: 00:00 Introduction Mark at Givebutter 04:03 Time of scale 06:42 Looking for best practices 08:43 Speaking of Forest Admin 09:57 Tools and AI to scale 11:37 Forest Inbox to streamline processes 14:08 Managing customer satisfaction while automating support 20:54 Promoting and upskilling team members 21:48 Investing in the help center 25:20 Promoting from within the team 26:18 Investing in recruiting and onboarding 30:49 Projects for this year, with AI 33:47 Building strong vendor relationships

    36 min
  • 10 Episodes

About

Our podcast dedicated to operations. We invite the best Ops leaders to share their vision, ideas, stories and tips.

Information