Most companies, including BPOs, have a mission statement that demonstrates its core values, but do its employees know and understand what it stands for? Each month, Qualfon executives and employees across our organization will join hosts Marisol Sanchez and Jeremy Lunnen for a deep dive into how they live the Qualfon mission through mentorship, learning and development, community involvement, and communication.
Episode 68: The Power of Education Provided by the Rochat School of Business with Roberto Sanchez Mejorada, Chief Mission Officer, and Carlos Guereca, Dean of Rochat School of Business
Roberto Sanchez Mejorada, Chief Mission Officer, and Carlos Guereca, Dean of Rochat School of Business, join the podcast this week to emphasize the importance of education and the opportunities it brings. Jeremy and Marisol talk with Roberto and Carlos about their personal journeys with education and how each person’s experience is different. Roberto explains how Qualfon’s mission guides us and how being the best to make each person’s life better can be achieved through education.
This is why Rochat School of Business is offered to our employees and their families. Carlos discusses how he wanted the Rochat School of Business to be affordable and high quality so that individuals can pursue their total vocation. He speaks about how education is expansive and transformational, you impact your family, your community and eventually the world.
Episode 67: The Art of Empathy in Sales with Brian Hadley, Vice President, Sales & Coaching
On the podcast this week, Jeremy and Marisol are joined by Brain Hadley, SVP, of Sales & Coaching. Brian joined Qualfon in March and has
spent his time streamlining the sales process to make it more efficient, having a greater result on the company’s growth. Brian has worked his entire career in sales and was drawn to Qualfon because of the Mission, something he hasn’t seen at other corporations – aligning his philosophy which fits perfectly within the Mission.
Episode 66: Cultivating Personal Growth through Six Sigma with Scott Orchard
On the podcast this week, Jeremy and Marisol talk to Scott Orchard, Partner of Learning & Development and Six Sigma Instructor, about his gift for breaking down tough subjects to their simplest form. Scott, a Six Sigma black belt, knows he is doing exactly what he was meant to do as he trains Qualfon employees to minimize variation and further continuous improvement in our business processes. Scott knew right away that Qualfon’s commitment to the Mission was genuine and he finds joy and value in the practice of making each person’s life better.
Episode 65: Aligning Personal Values with the Qualfon Mission with Becky Brashaw, Contract Manager
In this episode, Becky Brashaw speaks with Jeremy and
Marisol about the journey from temporary Call Center Agent to Contract Manager. While some might see the call center as a jumping-off point, Becky saw it as a place where she would build a career and make a difference. In her current position as a Contract Manager, Becky is described as a traffic controller; navigating contracts between multiple sources to achieve an outcome everyone is happy with. Becky speaks at length about how proud she is to work for a company whose Mission parallels her values. As a recent graduate of the Rochat School of Business, she has seen the Mission in action and believes it truly fulfills the needs of many.
Episode 64 - The Gatekeeper of Valuable Information, with Dawn Corsiglia, Country Financial Officer
Dawn Corsiglia, U.S. Chief Financial Officer, joins the podcast today as we continue our focus on strong female leadership at Qualfon. Jeremy and Marisol talk with Dawn about the valuable skills and expertise she brings to a position that accounts for every dollar that comes into the company. She talks about the Mission, its importance to the company, and how it goes much deeper than initially thought. Dawn also touches on how she loves to teach, mentor and provide growth opportunities for her team.
Episode 63 - From Working the Phones to Handling Compliance with Dani Williams, Compliance Manager
Join Jeremy and Marisol on this episode of Mission Qualfonas they continue to uncover the stories that make Qualfon a remarkable
organization and explore the mission-driven experiences of its employees. This week they have Dani Williams, Manager of Compliance at Qualfon. With
thirty-eight years working for the company, Dani shares her initial skepticism about the call center industry's perception and how Qualfon's mission resonated with her. She defends the significance of the work done by agents and emphasizes the opportunities and skills developed in customer service roles.
Fairly brief, well researched and interesting stories in everything from economics to law. Entertaining and informational ... infotainment
As always great listen
I’ve been learning a lot with this podcast. It’s so inspiring and encouraging.
I like how light hearted this show is. It is still very informative too.