Training Data

Join us as we train our neural nets on the theme of the century: AI. Sonya Huang, Pat Grady and more Sequoia Capital partners host conversations with leading AI builders and researchers to ask critical questions and develop a deeper understanding of the evolving technologies—and their implications for technology, business and society. The content of this podcast does not constitute investment advice, an offer to provide investment advisory services, or an offer to sell or solicitation of an offer to buy an interest in any investment fund.

  1. Why AI Will Transform Customer Experience: Cresta CEO Ping Wu and Sequoia’s Doug Leone

    14 ОКТ.

    Why AI Will Transform Customer Experience: Cresta CEO Ping Wu and Sequoia’s Doug Leone

    Ping Wu built Google's contact center business before becoming CEO of Cresta, where he's pioneering a unique approach to contact center transformation. Rather than full automation Ping advocates a dual approach, automating what's ready while using AI to assist humans with the rest. He makes the case for an abundance mindset—imagining new customer experiences like talking to airline apps or turning synchronous interactions asynchronous. Ping breaks down the technical challenges of deploying Contact Center AI at scale, from solving latency to orchestrating 20+ models in real-time. Sequoia’s Doug Leone shares his framework for building AI companies at speed and why he believes we're at the front end of an Industrial Revolution 2.0. Hosted by: Sonya Huang and Doug Leone, Sequoia Capital 00:00 Introduction 01:13 The Evolution of Contact Centers 02:05 Debating AI's Impact on Call Centers 04:07 Challenges and Opportunities in Contact Centers 08:14 Technological Waves in Contact Centers 11:10 AI vs Human Agents: The Future 13:35 Customer Experience and AI 16:33 The Role of Data in AI Automation 19:05 Competing in the AI Space 22:34 Building a Company in the AI Era 24:05 Instilling Speed in AI Companies 24:53 Management Experience and Growth Challenges 26:01 Identifying Leadership Potential 26:37 Cresta's Leadership Transition 28:34 Future Goals for Cresta 29:56 AI Market Cycles and Investment 35:38 Cresta's Technical Stack 45:11 AI's Impact on Business Communication

    45 мин.
  2. Block CTO Dhanji Prasanna: Building the AI-First Enterprise with Goose, their Open Source Agent

    30 СЕНТ.

    Block CTO Dhanji Prasanna: Building the AI-First Enterprise with Goose, their Open Source Agent

    As CTO of Block, Dhanji Prasanna has overseen a dramatic enterprise AI transformation, with engineers saving 8-10 hours a week through AI automation. Block’s open-source agent goose connects to existing enterprise tools through MCP, enabling everyone from engineers to sales teams to build custom applications without coding. Dhanji shares how Block reorganized from business unit silos to functional teams to accelerate AI adoption, why they chose to open-source their most valuable AI tool and why he believes swarms of smaller AI models will outperform monolithic LLMs. Hosted by: Sonya Huang and Roelof Botha, Sequoia Capital Mentioned in the episode: goose: Block’s open-source, general-purpose AI agent used across the company to orchestrate workflows via tools and APIs.  Model Context Protocol (MCP): Open protocol (spearheaded by Anthropic) for connecting AI agents to tools; goose was an early adopter and helped shape. bitchat: Decentralized chat app written by Jack Dorsey Swarm intelligence: Research direction Dhanji highlights for AI’s future where many agents (geese) collaborate to build complex software beyond a single-agent copilot. Travelling Salesman Problem: Classic optimization problem cited by Dhanji in the context of a non-technical user of goose solving a practical optimization task. Amara’s Law: The idea, originated by futurist Roy Amara in 1978, that we overestimate tech impact short term and underestimate long term. 00:00 Introduction 01:48 AI: Friend or Foe? 03:13 Block's Journey with AI and Technology 04:47 Block's Diverse Product Range 07:04 Driving AI at Block 14:28 The Evolution of Goose 27:45 Integrating Goose with Existing Systems 28:23 Goose's Learning and Recipe Feature 29:41 Tool Use and LLM Providers 31:40 Impact of AI on Developer Productivity 34:37 Block's Commitment to Open Source 39:09 Future of AI and Swarm Intelligence 43:05 Remote Work at Block 45:15 Vibe Coding and AI in Development 48:43 Making Goose More Accessible 51:28 Generative AI in Customer-Facing Products 54:09 Design and Engineering at Block 55:38 Predictions for the Future of AI

    1 ч.
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Join us as we train our neural nets on the theme of the century: AI. Sonya Huang, Pat Grady and more Sequoia Capital partners host conversations with leading AI builders and researchers to ask critical questions and develop a deeper understanding of the evolving technologies—and their implications for technology, business and society. The content of this podcast does not constitute investment advice, an offer to provide investment advisory services, or an offer to sell or solicitation of an offer to buy an interest in any investment fund.

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