MRX Lab

FlexMR
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The MRX Lab from FlexMR explores new and novel conversations from the fringes of the market research & consumer insights industry in 10 minutes or less.

  1. 19 МАР.

    #74 - Customer Centricity Starts at Your Own Two Feet

    Customer centricity starts at your own two feet. But it also needs to go further. Could having a programme that ties in all levels of an organisation be the key to success? In our latest episode, Paul Thomas, Global Consumer & Shopper Insight Director, joins Paul to discuss how customer centricity programmes and direct conversations with customers are crucial to organisations. Over the course of 30 minutes, the pair discuss examples of successful customer-centric strategies, anecdotes, the importance of the involvement of key decision-makers and more. --- Presented by: Paul Hudson, CEO @ FlexMR Featuring: Paul Thomas, Global Consumer & Shopper Insight Director For more info on FlexMR, visit⁠⁠⁠⁠⁠⁠⁠⁠ www.flexmr.net⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Or connect via ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠X⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠

    31 мин.

  2. 11 ФЕВР.

    #73 - Speed Dating Without the Romance: A Path to Customer Centricity

    During a time where technology and artificial intelligence are becoming more prominent, there are challenges in moving beyond traditional research methods to consistently humanise the customer in the minds of key decision-makers. In our latest episode, Ellie Osborne, Senior Insight Lead at Saga, joins Paul to discuss how customer centricity can engage decision-makers and ensure Customer Salience is interwoven consistently throughout an organisation. Over the course of 25 minutes, the pair discuss successfully positioning key decision-makers in front of real customers through 'speed dating', how researchers can drive customer centric decisions and much more. --- Presented by: Paul Hudson, CEO @ FlexMR Featuring: Ellie Osborne, Senior Insight Lead at Saga For more info on FlexMR, visit⁠⁠⁠⁠⁠⁠⁠⁠ ⁠www.flexmr.net⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Or connect via ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠X⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠

    27 мин.

  3. 14 ЯНВ.

    #72 - The Future of Customer Salience

    In a world where habits within an organisation are often built on financialisaton, it can be hard to overcome existing culture and consistently humanise the customer in the minds of key decision-makers. In our latest episode, Chris Martin, FlexMR's Chief Marketing Officer, joins Paul to discuss how Customer Salience can be used to flip the script and ensure decision-makers are always thinking about customers. Over the course of 25 minutes, the pair discuss how decisions are currently being made within organisations, the impact of cultural habits, how researchers can drive change and much more. --- Presented by: Paul Hudson, CEO @ FlexMR Featuring: Chris Martin, Chief Marketing Officer at FlexMR For more info on FlexMR, visit⁠⁠⁠⁠⁠⁠⁠⁠ www.flexmr.net⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Or connect via ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠X / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠

    26 мин.

  4. 10.12.2025

    #71 - From Numbers to Narratives: What it Means to Make Data Land

    Research isn't just about gathering data. It's about helping people make better decisions. That's what Head of Client and Adviser Insights at M&G, Olubunmi Stüber, challenges us to do in this episode of the MRX Lab. Recorded the day after the 2025 Customer Salience Summit, she joins Paul Hudson in reflecting on what it means to put customers at the heart of decisions. Over the course of 40 minutes, the pair discuss the strategic use of qual and quant, how insight communities bring connection and camaraderie to research, the importance of crafting stories that are written for a particular audience, and much more. --- Presented by: Paul Hudson, CEO @ FlexMR Featuring: Olubunmi Stüber, Head of Client and Adviser Insights at M&G For more info on FlexMR, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.flexmr.net⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Or connect via ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠

    30 мин.

  5. 12.11.2025

    #70 - How to Build an Audience Centric Brand

    When Lord Reith founded the BBC in the radio age, it embodied an ethos of public service. That spirit remains at its core to this day. And, as Brand Director Jane Callingham explains, creates a uniquely challenging dynamic for the institutions researchers. Rather than define a narrow target market, the BBC charter demands that it serve the public - which means it must deliver value to all. Understanding audiences, not as a homogenous whole, but as a diverse set of segments is crucial not to narrow targeting - but to evaluate how each and all are served. Discover how the BBC Brand team approach this monumental task, and have build an audience-centric brand in this episode of the MRX Lab. --- Presented by: Paul Hudson, CEO @ FlexMR Featuring: Jane Callingham, Brand Director @ BBC For more info on FlexMR, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.flexmr.net⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Or connect via ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠

    26 мин.

  6. 15.10.2025

    #69 - Addressing the Bad Habits of Market Research

    In an analysis of recent market research conference agendas, Nick Rich found that only 6% of sessions focus on impact and a fraction of that reaching the C-Suite. That stands in stark contrast to recommendations from the recent Client Sight report. Nick puts forward the case that, as a sector, our focus is in the wrong place - and more attention needs to be given to the relationship between insight and growth. This conversation challenges researchers to re-think the role of research, the language that's used to describe it and the procedural aspects of the insight function that often detract from creative solutions. --- Presented by: Paul Hudson, CEO @ FlexMR Featuring: Nick Rich, Partner @ Growth Constructors For more info on FlexMR, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.flexmr.net⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Or connect via ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠

    26 мин.

  7. 16.09.2025

    #68 - Embedding Customer Voices in Strategic Decisions

    In this episode of the MRX Lab podcast, Claire Rainey, Head of Insights at Virgin Media O2, shares how customer insight teams can move beyond data collection to become powerful agents of influence. Drawing on experiences from brand tracking to campaign design, Claire illustrates the importance of keeping the “customer on your shoulder” in every decision, even when insight professionals aren’t in the room. She explains how her team balances process with influence, builds a culture of customer centricity, and develops the communication skills needed to resonate with diverse stakeholders. From surprising findings about channel preferences to shaping sensitive national campaigns, Claire highlights the long-term impact of rigorous, well-communicated insights. This conversation challenges researchers to embrace resilience, focus on influence, and take pride in their role as catalysts of organisational change. --- Presented by: Paul Hudson, CEO @ FlexMR Featuring: Claire Rainey, Head of Insight @ VMO2 For more info on FlexMR, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.flexmr.net⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Or connect via ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠

    29 мин.

  8. 20.08.2025

    #67 - Applying Behavioural Science to Market Research

    What drives behaviour, and how can understanding it make research more impactful? How do we bridge the gap between what people say and what they actually do? And what practical steps can researchers take to embed behavioural insights into the heart of market research practice? Those are the questions we put to Chris Harvey, CEO of Activate Research. With a background at the intersection of behavioural science and applied research, Chris shares how small shifts in framing, context, and design can lead to powerful improvements in data quality and decision-making. Tune into this thought-provoking episode to discover why behavioural science is more than a theoretical toolkit, it’s a lens for re-imagining how market research uncovers truth and drives change. --- Presented by: Paul Hudson, CEO @ FlexMR Featuring: Chris Harvey, CEO of Activate Research For more info on FlexMR, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.flexmr.net⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Or connect via ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠

    20 мин.
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The MRX Lab from FlexMR explores new and novel conversations from the fringes of the market research & consumer insights industry in 10 minutes or less.

Информация

  • Автор
    FlexMR
  • Годы выхода
    2020 - 2026
  • Выпуски
    74
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © FlexMR
  • Сайт подкаста
    MRX Lab