MUSE Views

MUSE International
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This is MUSE Views, the podcast for the MUSE community, about the MUSE community. MUSE is a non-profit education and networking group for users of the MEDITECH electronic health record system. Here on our podcast we chat with healthcare IT folks about ideas, opportunities, strategies, and solutions to improve work/life experiences and share views you can use! Tune in to hear stories from a variety of disciplines and perspectives - and gain real world knowledge you can apply in yours!

  1. قبل ٣ أيام

    People-First Change Management

    This podcast features Willis Knighton Health’s team discussing how their large, integrated healthcare system implemented a structured, people-first change management process. The need arose during their MEDITECH Expanse rollout, when even small changes created unintended system-wide impacts – revealing gaps in coordination across departments and technologies. In response, they introduced a formal governance model with a Change Advisory Board (CAB), standardized request workflows, defined change windows, and strong leadership backing to ensure all changes are reviewed, communicated, and aligned across clinical and technical teams. The new approach improved communication, reduced unexpected disruptions, and strengthened collaboration across IT and clinical staff. By centralizing change tracking and requiring cross-team input, they gained better visibility into system impacts and could proactively plan downtime or updates. The team emphasizes that success depends on continuous communication, clear criteria for emergency changes, and an iterative mindset – refining the process over time to balance efficiency with patient safety and operational stability. -- Links for this episode: Blog post on change management by Maylin - https://www.linkedin.com/posts/mailan-nguyen-ph-d-c-mpa-a85a051a8_people-first-change-management-activity-7386832252049088513-P7_8?utm_source=share&utm_medium=member_desktop&rcm=ACoAADCPH8UBd_ixxa8bDF7CuBHcaLaC6sXEDIY Willis Knighton Health - Top Hospitals and Doctors in Shreveport - Bossier City and the Ark-La-Tex Methodology - Kotter International Inc

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  2. ٣١ مارس

    AI is Transforming Healthcare Operations and the Patient Experience

    AI is rapidly transforming healthcare by automating routine administrative and support tasks – such as scheduling, patient inquiries, and documentation – allowing clinicians and staff to focus on higher-value, patient-centered care. Margaret Patachek highlights that AI-driven service desks can resolve issues faster, improve patient access, and achieve high satisfaction rates while reducing staff burnout and enabling organizations to invest in more skilled roles. Successful adoption requires a phased approach grounded in clear workflow assessment, strong stakeholder alignment (including IT, clinical, legal, and marketing), and attention to privacy and compliance. Looking ahead, AI has the potential to connect fragmented healthcare systems, analyze large-scale data, and guide best practices, ultimately improving outcomes, operational efficiency, and financial performance across organizations. -- Links for this episode: LinkedIn – Margaret Ptacek Experis – Tech Staffing & IT Solutions Experis IT – Service Management Solutions

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  3. ١٧ مارس

    Aidan is Aiding

    In this episode of MUSE Views, Brett Wangman discusses his role overseeing the organization’s technology strategy and digital member experience. He manages the Higher Logic platform that powers the MUSE website and community forums, along with systems for membership, payments, and analytics. Much of his current focus is preparing for the upcoming MUSE Inspire conference in Chicago (May 19–22), including managing registration, exhibitor logistics, conference website updates, and the event mobile app. A key highlight of the conversation is Aidan, a new AI-powered search tool available to logged-in members. Aidan helps users find relevant information across forums, webinars, presentations, and other member resources by allowing natural-language questions and summarizing results with links to the original sources. While it only searches within the MUSE platform, it is designed to surface existing knowledge, reduce duplicate forum questions, and make community resources easier to access. Brett also encourages members to try the tool and share feedback to help improve it. -- Links for this episode: Home - 2026 Inspire Conference Member Engagement - Higher Logic Consulting - TCAG

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  4. ٢٧ يناير

    Positive Change with a Change Control Process

    In this episode of MUSE Views, host TJ Temple speaks with Josh Bessler about his path from bedside nursing to healthcare IT and his role in the hospital’s transition to MEDITECH Expanse. With a long-standing interest in technology, Josh joined the Expanse implementation team and now primarily supports providers, helping physicians navigate the EHR, improve workflows, and bring forward enhancement ideas through advisory meetings and PAC involvement. A key topic is Morris Hospital’s expanded change control process, which Josh helps coordinate. The process goes beyond MEDITECH-required approvals to provide organization-wide visibility into system changes, using a tiered model for informational, standard, and emergency changes. This approach has improved communication across IT teams, helped the help desk anticipate issues, supported regulatory and audit needs, and encouraged cross-department collaboration. The conversation closes with reflections on how change control evolved from a perceived burden into a valued practice, inspired similar efforts outside IT, and with Josh’s enthusiasm for attending the upcoming MUSE Inspire Conference in Chicago, close to home for Morris Hospital.

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  5. ٦ يناير

    Providing Healthcare in Rural Alaska

    Laura begins by describing her path into healthcare, explaining how her experience working with a neurologist inspired her to shift from medical school to becoming a nurse practitioner. While in nursing school, she also completed a graduate degree in social anthropology, which she says has enriched her perspective and career. She explains how she and her team came to work in Alaska, outlining the vast region their organization serves and the unique transportation and cost challenges that affect care delivery. Laura discusses what it means to be an Alaska Native and part of the Indian Health Service, providing context for the population they serve. She shares her experience presenting at the MUSE Inspire conference, and explains how their organization reworked its referral process using MEDITECH Expanse. She emphasizes the importance of ensuring proper staffing and support before undertaking such large workflow changes. Looking ahead, Laura says they plan to focus on data optimization, building registries, enhancing Business and Clinical Analytics (BCA), and leveraging patient connect tools to improve care and efficiency.

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  6. ١٦‏/١٢‏/٢٠٢٥

    One SEARHC One Practice

    Dr. Buley describes her journey into medicine, what brought her to Alaska, and how she transitioned into leadership. She explains her organization’s selection of MEDITECH Expanse to achieve a “one search, one practice” model that improves continuity of care. Currently in the early post–go-live phase, they are currently focused on governance. She highlights how Expanse has enhanced their referral process as they add new specialties, and how AI scribe software is reducing after-hours charting. Dr. Buley also notes the integration of the PAC committee into the Medical Executive Committee to strengthen collaboration. On the patient side, she emphasizes the importance of portal engagement, using QR codes during visits and on marketing materials to boost enrollment. Technology like Starlink is enabling improved access to care in rural areas. She also discusses the value of the MUSE community and conference, and concludes by sharing her appreciation for the arts scene in Juneau.

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    The FUN TIME Committee (Free Up Nursing Time)

    Eric, currently serving as chair-elect on the MUSE Board and a co-Chair of the MUSE Commercial Member Committee, shares updates on his organization’s recent initiatives since his last podcast appearance. He describes his career path from RN to CIO, emphasizing how involvement in EHR projects and collaborative meetings created opportunities for leadership. He attributes much of his success to the colleagues and teams around him. A major focus of the discussion is a nursing efficiency and satisfaction initiative driven by KLAS Arch Collaborative feedback. The effort included forming the “FUN TIME Committee” (Free Up Nursing Time), which reviewed documentation workflows and gathered over 150 suggestions from nursing staff. They uncovered significant documentation bloat – requirements no longer necessary or relevant – and implemented a structured change-control process to prevent overwhelming clinicians. The project delivered substantial results: 2.8 million clicks eliminated, 1,600 nursing documentation hours saved, and nursing satisfaction improved by 20 points on the KLAS scale. They leveraged MEDITECH enhancements, including improved handoff functionality, to streamline processes. Eric notes that not every request could be solved; the most important factor was ensuring nurses felt heard. He discusses who was involved, how organizational buy-in was secured, and how other groups might begin similar efforts. They close with a conversation about the upcoming MUSE Executive Institute.

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  8. ١٢‏/١١‏/٢٠٢٥

    Helping the Patient Understand

    Melanie introduces her organization, outlining her role, and sharing impressive statistics on their patient visits and service coverage area. The conversation shifts to the International Education Exchange (IEE) contest and a comparison between the MUN (MEDITECH Users Network) and MUSE Inspire conferences, highlighting similarities and differences. She then discusses her recent award-winning IEE presentation, which focused on UK laws regarding patient rights and freedoms. Melanie explains how her team leveraged MEDITECH documentation to enhance compliance, improve patient safety, and boost staff confidence in meeting legal requirements. Melanie is a repeat IEE winner – perhaps she’ll try for a third IEE title!

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This is MUSE Views, the podcast for the MUSE community, about the MUSE community. MUSE is a non-profit education and networking group for users of the MEDITECH electronic health record system. Here on our podcast we chat with healthcare IT folks about ideas, opportunities, strategies, and solutions to improve work/life experiences and share views you can use! Tune in to hear stories from a variety of disciplines and perspectives - and gain real world knowledge you can apply in yours!

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    MUSE International
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    MUSE Views