NCOMMON Alison Rand & Jacqui Frey

In this final episode of season one, Jacqui and Alison reflect on the times with Quinnton Harris, one of the founders of Hella Creative – the team behind the Hella Juneteenth movement. We talk about his incredible journey, the importance of Juneteenth not just as a day, or a moment, but a call for organizational change. How we can continue to grow, listen, learn, do much better, and make the hire.

Episode 11 is part two of the conversation about Design Operations and where we are heading. In this episode, Jacqui and Alison go broad and extensive (and somewhat meandering ) about future opportunity areas for Design Operations and how we, as design leaders, can lead the charge in laying the groundwork for that future. We charge forward into the unknown with the responsibility to consider society, ethics, customer experience, and the employee experience. Discuss.

In episode 10 Jacqui and Alison begin to dig into the current state of Design Operations. Get ready for some more real talk around what is Design Ops anyway, where does it come from, what (and who) does it look like, and why/when/do we even need it.

We have a special guest this week! Matt Abrahams, Principal and Co-Founder Company of Bold Echo Communication Solutions, Lecturer in Organizational Behavior at Stanford University Graduate School of Business, and host of the podcast Think Fast Talk Smart. Matt chats with us about how to be more mindful of how we communicate and bring intention to our daily interactions. We also ask him how we, as hosts, could talk a Lil less and land subject matter a Lil more.

In this episode, Jacqui and Alison unpack the different levels of organizational maturity. To Design in general, and the future as Design is embedded in our every day. How do we, as Design leaders, continue to balance the present need, with the future state – in service of business needs to change and evolve in order to remain relevant.

Businesses are trying to implement Design Thinking & Human-Centered Design – the struggle is real. In this episode, Jacqui and Alison talk about that struggle as well as why it's not just about a great design org or methods that will get you there, and why transformation (led by human-centered operations) needs to take shape in order for organizations to truly understand why good design is good business.