Never Split the Difference

This episode explores the powerful negotiation tactics honed by former FBI hostage negotiator Chris Voss. Learn how to use active listening, tactical empathy, and strategic "no"s to build rapport, gain control, and bend your counterpart's reality to achieve better outcomes in any negotiation. Discover the secrets of labeling emotions, mirroring, and calibrated questions to uncover hidden motivations and influence even the most difficult negotiators.