Next In Line

Next In Line Podcast

Next in Line is a podcast about what it really takes to lead and why it's time to pay it forward. Hosted by Cesar Jimenez, Founder/CEO of Prosource IT and Founder/Board Member at myBasePay, and co-hosted by Karina Jimenez, Founder of Social Kraft, each episode features unfiltered conversations with executives who’ve built, failed, and learned the hard way. They’re not here to impress; they’re here to share the truth with the next generation of leaders coming up behind them.

  1. 5D AGO

    Ep. 47: Sarah Icely Hill — Why Being a Beginner, Taking Risks, and Staying Curious Builds Better Leaders

    Sarah Icely Hill joins Karina Jimenez to share her 15 year journey across human resources, organizational strategy, and growth leadership at BrandActive. What began with a history degree and uncertainty about her career path evolved into a dynamic leadership role overseeing business development and marketing. Sarah reflects on how curiosity, transferable skills, and a willingness to start as a beginner helped shape her career across multiple disciplines. From early roles at PwC, KPMG, and Canadian Tire to helping scale operations and strategy at BrandActive, she explains how focusing on problems instead of job titles opened doors to unexpected opportunities. Throughout the conversation, Sarah shares why designing a life around values and experiences can be more powerful than rigid five or ten year career plans. She also discusses how principles from yoga and non attachment have shaped her leadership style, helping her stay open minded, curious, and resilient when facing new challenges. The conversation also explores how younger professionals can build meaningful careers by leaning into discomfort, experimenting with new ideas, and believing in their ability to grow into roles they may not feel ready for yet. Sarah also shares practical advice on using LinkedIn intentionally to build authentic connections, grow a professional network, and create opportunities through thoughtful engagement.

    28 min
  2. MAR 10

    Ep. 44: Lou Senko, CXO at Q2 Holdings, Building Uptime, Trust, and a No Login Cloud

    Lou Senko, Chief Experience Officer at Q2, joins Cesar Jimenez to break down a career built on change, trust, and customer impact. From growing up poor on a Canadian farm to serving in Canadian Special Operations, Lou shares how early life pressure shaped his work ethic and leadership style. Lou walks through his journey at Q2, starting as an engineer when the company was still small, then stepping into CIO and Chief Availability roles before moving into Chief Experience Officer. He explains why modern leadership is evolving from “systems and services” to what the customer actually experiences, especially in a highly regulated environment supporting banks and credit unions. They dive into Q2’s approach to reliability, cloud security, and change management, including why Lou’s teams don’t allow direct logins to cloud infrastructure and how treating infrastructure as software changes everything. Lou also shares how Q2 is using multiple AI agents to accelerate support, enrich cases with decades of internal knowledge, analyze logs, recommend next actions, and move toward a future where support becomes higher value by reducing customer effort and reducing demand. Finally, Lou delivers practical advice for both emerging technologists and first time CIOs, covering mentorship, continuous learning, hiring for blind spots, and building high trust teams where healthy disagreement makes the organization stronger.

    56 min

About

Next in Line is a podcast about what it really takes to lead and why it's time to pay it forward. Hosted by Cesar Jimenez, Founder/CEO of Prosource IT and Founder/Board Member at myBasePay, and co-hosted by Karina Jimenez, Founder of Social Kraft, each episode features unfiltered conversations with executives who’ve built, failed, and learned the hard way. They’re not here to impress; they’re here to share the truth with the next generation of leaders coming up behind them.