Next Practices

Civitas Learning

Next Practices welcomes higher education leaders to share their experiences and solutions for the challenges facing their students and institutions. Hosted by Katy Oliveira, the show delves into the use of data-driven strategies to address pressing questions and tackle issues in the constantly evolving landscape of higher education. Each episode provides practical advice and trends that can help leaders improve student outcomes and build financially sustainable institutions now and into the future. Next Practices is produced by Civitas Learning. Learn more at civitaslearning.com

  1. há 4 dias

    How Institutions Can Measure Career Readiness in Real Time

    Career readiness can no longer be treated as something students pursue only if they happen to walk into a career center. As colleges and universities face growing expectations around employment outcomes, institutions are being challenged to think differently about how they prepare students for life after graduation. That means moving career development into the broader academic experience and giving students the skills, experiences, and confidence they need to compete in a rapidly changing job market. Joining me for this conversation is Mario Vela, Assistant Vice Provost of Career Engaged Learning and Executive Director of the University Career Center at the University of Texas at San Antonio. Mario is a longtime career services leader and a double alum of UT San Antonio whose experience also includes supporting mid-career Latino professionals through the Hispanic Alliance for Career Enhancement and serving as Director of Employer Relations at Northwestern University's Kellogg School of Management. His work today is focused on making career preparation an integrated part of the student experience rather than an optional service students have to seek out. We talk about UT San Antonio's classroom-to-career approach, the development of a Career Readiness Index, and how data can help institutions understand whether students are actually prepared for the workforce before they graduate. Mario also shares how leadership, faculty, colleges, and career teams can work together to build a campus-wide culture around career readiness, why this work is especially important for first-generation students, and how institutions can begin measuring which programs, technologies, and interventions are truly making a difference in student outcomes. Show Notes: [02:22] Mario Vela introduces his background in higher education and career services, including his current leadership role at UT San Antonio. [03:50] Why the traditional opt-in career services model is no longer enough and how new accountability measures are changing expectations for universities. [05:09] UT San Antonio's classroom-to-career strategy integrates career-engaged learning throughout degree programs, colleges, faculty partnerships, and the broader institution. [07:42] The vision for a Career Readiness Index that brings student data together to provide a clearer picture of career preparation before graduation. [09:10] Career development data can help institutions identify which experiences students are participating in and where targeted interventions could improve outcomes. [11:41] Why preparing students for the workforce is an institutional responsibility and how skills such as negotiation, networking, resumes, and interviewing create a competitive advantage. [14:13] Leadership support, relevant outcomes data, and partnerships with colleges and faculty helped turn career-engaged learning from a vision into an institution-wide strategy. [18:43] How the Career Readiness Index could reveal which combinations of mentorship, career coaching, experiential learning, and technology actually improve student outcomes. [20:53] The conversation turns to first-generation students and how real-time data could help institutions understand their experiences and provide more effective support. [22:28] Advice for career center leaders, including building leadership alignment, creating institutional coalitions, and finding collaborative ways to fund new initiatives. [24:18] Why the current focus on career outcomes creates a major opportunity for innovation in higher education career development. Links and Resources: Civitas Learning Mario Vela - UTSA University Career Center Career-Engaged Learning Mario Vela - LinkedIn

  2. 18 de ago.

    Doing More Without Adding Headcount in Higher Education

    Data can reveal patterns, but it can't tell the whole story. In higher education, where decisions about budgets, programs, staffing, and student success carry real consequences, relying on the numbers alone can leave out the context that matters most. The better approach may be to use data to identify what needs attention, then bring people into the conversation to understand why it's happening and what should come next. That perspective is central to the work of Shari Veil, Provost and Chief Academic Officer at North Dakota State University. A North Dakota native and NDSU alum, Shari earned her PhD there before building a career in risk and crisis communication, research, and academic leadership. She held faculty and leadership roles at the University of Oklahoma and the University of Kentucky and most recently spent six years as Dean of the College of Journalism and Mass Communications at the University of Nebraska–Lincoln before returning to NDSU as provost. In this episode, Shari explains why she makes a clear distinction between data-driven and data-informed decision-making and why, as she puts it, data should ask the question, not answer it. She shares how listening sessions with faculty and staff can uncover problems that never appear on a dashboard, why layers of administrative processes can pull people away from the work that matters, and how NDSU is taking a more strategic approach to hiring and resource allocation. We also discuss changing enrollment patterns, the impact of dual-credit programs, and why universities have to be willing to reconsider long-standing assumptions as student needs change.  Show Notes: [02:40] Shari Veil shares her path through higher education leadership and her return to North Dakota State University as provost.  [05:24] Doing more with less means being more intentional about how institutions use their time, people, and resources.  [08:10] Responsible stewardship requires universities to ask whether each investment serves students and makes the best use of entrusted resources.  [10:24] Shari explains why data should inform decisions rather than make them and why human context still matters.  [13:28] Campus listening sessions reveal how policies, paperwork, and administrative workarounds can create barriers to the university's mission.  [17:03] Data should ask the question, not answer it, because understanding why something is happening requires engaging faculty, staff, and students.  [20:02] Strategic hiring shifts the question from who needs to be replaced to what the university needs now to best serve students.  [23:26] Changing enrollment patterns require difficult conversations about reallocating resources toward areas where student demand is growing.  [26:19] Shari discusses how dual-credit growth is changing course demand without diminishing the importance of foundational disciplines.  Links and Resources: Civitas Learning Shari Veil - North Dakota State University Shari Veil - LinkedIn

  3. 4 de ago.

    Designing Student Support Around Student Needs, Not Institutional Structures

    Colleges have spent years building programs to help students succeed, but having support available does not always mean students can actually use it. Work schedules, commuting, family responsibilities, and the realities of everyday life can make traditional office hours and campus-based resources difficult to access. That raises a different question for higher education. Instead of asking why students are not engaging with the systems already in place, institutions can look at whether those systems are designed around the students they serve today. In this episode, Page Keller, Vice President of Academic Relations at Knack and former president of the College Reading and Learning Association, shares what she has learned from 25 years working inside higher education in academic affairs, student success, learning assistance, and peer education. Now, working across hundreds of campuses, Page has a broader view of the challenges institutions share and the places where well-intended support can still fall short. We talk about why meaningful change goes beyond adding another program or extending a few office hours, and how institutions can identify the smaller points of friction that make a real difference in a student's experience. We also touch on the role peer learning can play in belonging, engagement, and academic success, along with a simple exercise leaders can use to see their own institution through a student's eyes. The goal is not necessarily to offer more resources, but to make sure students can find, access, and benefit from the resources that already exist. Show Notes: [02:35] Page Keller shares her background in student success, academic support, and peer education. [05:43] Institutions should ask whether their support systems actually work for the students they serve today. [08:20] True redesign goes beyond adding flexibility to existing programs and starts with students' real needs. [11:17] Thinking beyond current constraints can help institutions generate more creative approaches to student support. [14:49] Looking beyond outcome data can reveal the barriers and friction students encounter before they disengage. [18:06] Peer learning can be a proactive part of the educational experience rather than a remedial intervention. [20:45] Peer connections can strengthen student success, belonging, engagement, and career readiness. [23:33] Page explains how leaders can experience institutional processes from a student's point of view. [25:32] Start by fixing one place where students are being asked to work around the institution instead of the institution working around them. Links and Resources: Civitas Learning Page Keller - LinkedIn Knack

  4. 21 de jul.

    Access Isn't Readiness: How First-Gen Students Build Financial Confidence

    A student can do everything asked of them to get into college and still arrive unprepared for what comes next. Even when tuition is covered, college can still become expensive fast. Students may be dealing with late refunds, work hours, family responsibilities, and costs they never saw coming. For first-generation students, there is often an emotional side too. They are trying to fit into a new world while staying connected to the people and places that shaped them. That experience is deeply personal for Dr. Charmaine Troy, who arrived at the University of North Carolina at Chapel Hill with just $20 in her pocket. A first-generation scholar from rural North Carolina, she has spent more than 15 years in higher education and has created first-generation student success programs at Georgia Gwinnett College, Virginia Tech, and Georgia Tech. She is also the founder and CEO of First Gen Talk, a mobile app designed to strengthen financial literacy, college access, and student success, and the founder of LiftEd, a nonprofit that supports college readiness and economic mobility in first-generation communities. We talk about what colleges often overlook when they focus on admission without giving the same attention to persistence. Dr. Troy shares how financial stress can quietly influence a student's grades, relationships, career choices, and willingness to pursue opportunities that may pay off later. She also walks through the framework in her book, No One Told Me About Money, and explains why real support cannot be confined to a workshop or a single campus office. Students are more likely to thrive when financial guidance, career exposure, mentoring, and early intervention are woven into the broader college experience. Show Notes: [02:50] Charmaine introduces herself and shares how her work in higher education became centered on first-generation student success. [05:02] Starting college with only $20 revealed the difference between gaining access to higher education and being financially prepared to stay. [08:48] Scarcity can shape which opportunities students pursue and whether they feel comfortable imagining a different future for themselves. [11:57] The First Gen Opportunity Pathway connects exposure, skills, opportunity, and income to long-term financial confidence. [15:49] Colleges often address immediate financial needs while overlooking the mindset and career exposure that also influence student success. [18:17] Financial aid may cover a bill, but it does not teach students how to manage refunds, credit, work hours, or unexpected expenses. [20:43] Strong first-generation support works as an institutional ecosystem rather than a collection of isolated programs. [23:18] Shame can keep students from identifying as first-generation or asking for help when they need it. [24:51] Stopout data usually captures when a student leaves, but not the smaller financial and emotional problems that began much earlier. [27:12] The conversation closes with information about No One Told Me About Money and where listeners can follow Dr. Troy's work. Links and Resources: Civitas Learning Dr. Charmaine Troy FirstGenTalks FirstGenTalks - Instagram Charmaine Evette Troy, Ph.D. - Georgia Tech Charmaine Troy - LinkedIn Dr. Charmaine Troy - Instagram No One Told Me About Money: Building Financial Confidence as a First-Generation Student

    Access Isn't Readiness: How First-Gen Students Build Financial Confidence

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Next Practices welcomes higher education leaders to share their experiences and solutions for the challenges facing their students and institutions. Hosted by Katy Oliveira, the show delves into the use of data-driven strategies to address pressing questions and tackle issues in the constantly evolving landscape of higher education. Each episode provides practical advice and trends that can help leaders improve student outcomes and build financially sustainable institutions now and into the future. Next Practices is produced by Civitas Learning. Learn more at civitaslearning.com