NIC Chats

National Investment Center for Seniors Housing & Care
  • 5.0 (8)
  • BUSINESS
  • UPDATED MONTHLY

Get to know some of the leading voices and business leaders influencing seniors housing and skilled nursing today. Expect a little more humor, a few good stories from the frontlines, and perhaps a priceless insight gained from deep experience.

  1. Inside Active Adult: Market Trends and Valuation Insights

    NOV 11

    Inside Active Adult: Market Trends and Valuation Insights

    Explore how active adult rental communities are evolving and filling the needs for both older adults and investors in this episode of NIC Chats. NIC Senior Principal, Caroline Clapp, speaks with Zach Bowyer, head of living sectors at Cushman & Wakefield about today's growth of active adult rental properties — a sector that combines the lifestyle-driven amenities of modern multifamily with the demographic momentum of senior living. Learn why investor demand for active adult is rising, the value these properties bring for baby boomers seeking flexibility and wellness-focused options, and how operational and regulatory risk profiles compare with traditional senior housing.  Zach and Caroline examine active adult key valuation drivers, rent and occupancy trends, and the importance of lifestyle programming and community design. The episode also touches on cap rate compression, emerging brands, market fragmentation, and how active adult communities are positioned to meet the evolving expectations of both residents and investors in the years ahead.​ Want to join the conversation? Follow NIC on LinkedIn. We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

    29 min
  2. Harnessing Data to Redefine the Resident Experience

    OCT 15

    Harnessing Data to Redefine the Resident Experience

    In this episode of NIC Chats, recorded live at the 2025 NIC Fall Conference, David Sawyer, founder and CEO of TSO Life joins host Lisa McCracken to share the origins and evolution of TSO Life—a resident insight and experience platform reshaping senior living.  Learn about the innovative AI behind TSO Life, built on over 150,000 interviews, and how its personalized approach helps staff better understand and engage with residents at every level of care. Explore topics such as resident data collection, the unique resident quality of life score, predictive analytics for length of stay, and integrating actionable insights for all staff roles—from dining to memory care. Whether you’re an operator, care provider, or tech enthusiast, you’ll want to listen in on this compelling conversation about operationalizing engagement and leveraging data to drive transformative experiences in senior living communities. Want to join the conversation? Follow NIC on LinkedIn. We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

    28 min
  3. Driving Workforce Excellence and Innovation in Senior Care

    OCT 8

    Driving Workforce Excellence and Innovation in Senior Care

    NIC Chats was live at the 2025 NIC Fall Conference in Austin as Lisa McCracken, Head of Research & Analytics at NIC sat down with Brett Landrum, CEO of Procare HR, for a candid conversation on growth, innovation, and the future of HR in senior care. Hear pivotal moments from Procare’s ten-year journey, lessons learned, and the evolving landscape of workforce management in the industry.  Gain insight into the need for integrated, accountable partnerships in HR services, and learn how HR can be a strategic driver for quality care.  Don’t miss this episode filled with leadership insights, industry trends, and big-picture thinking from the heart of senior care innovation. Want to join the conversation? Follow NIC on LinkedIn. We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

    26 min
  4. NIC Chats Podcast with Lynn Jerath

    AUG 26

    NIC Chats Podcast with Lynn Jerath

    Host Lisa McCracken welcomes Lynn Jerath, founder and president of Citrine Investment Group and a Forbes 50 Over 50 honoree, for an engaging conversation about the role of family offices in senior housing investment.  Lynn shares her 30-year career journey—from major real estate funds to launching Citrine—and offers an insider’s perspective on what family offices are, how to build relationships with them, and why their flexible approach suits the specialized world of senior housing.  The conversation covers direct vs. fund investments, key advice for new investors, and Lynn’s bullish outlook for senior housing amid rising demand and limited new supply. Discover practical tips for accessing capital and hear what makes senior housing a compelling opportunity for today’s investors.  If you’re interested in how capital is flowing into senior housing, informed by practical advice from an industry leader, this is an episode you won’t want to miss.  Want to join the conversation? Follow NIC on LinkedIn. We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

    26 min
  5. Value-Based Care in Senior Living: An Operator's Perspective - Episode 3

    JUL 14

    Value-Based Care in Senior Living: An Operator's Perspective - Episode 3

    Rounding out NIC Chats' value-based care series, Lynne Katzmann, founder and CEO of Juniper Communities, joins host Lisa McCracken for an insightful discussion on one operator’s journey successfully implementing outcomes-driven care models in senior living. Juniper's experience with integrated care offers actionable lessons for other senior living providers seeking to improve outcomes, resident satisfaction, and operational efficiency. Listen to learn: The fundamentals of value-based care and its impact on resident outcomes, satisfaction, and cost management, based on firsthand operator experience.Practical advice for senior living operators considering value-based care, including essential partnerships, technology investments, and foundational best practices.How Juniper’s "Connect4Life" program and operator-owned Medicare Advantage plan are transforming care transitions and reimbursement models.The importance of data, communication, and a values-driven approach in achieving success under value-based care arrangements.The benefits of being part of an operator-owned Medicare Advantage plan.Whether you’re a senior living operator, provider, or industry enthusiast, this episode offers actionable insights and inspiration for navigating the evolving landscape of senior care. Want to join the conversation? Follow NIC on LinkedIn. We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

    33 min
  6. Value-Based Care in Senior Living: Technology and Data Enablement - Episode 2

    JUL 7

    Value-Based Care in Senior Living: Technology and Data Enablement - Episode 2

    Continuing the NIC Chats series focused on value-based care, host Lisa McCracken welcomes Sarah Thomas — AgeTech advisor, and global innovator — for an illuminating deep dive into the transformative role of data and technology in senior living.  Hear why value-based care demands a culture shift where data becomes a strategic asset, not just a compliance tool, and why embracing technology is an enabler for delivering personalized, predictive, and efficient care.  Gain practical strategies for getting started with value-based care, such as focusing on one clinical area, building cross-functional teams, and choosing tech partners who understand both healthcare and senior living. Key takeaways include: The importance of integrating clinical, social, and engagement data for a 360-degree view of residentsHow predictive analytics and AI are shifting care from reactive to proactiveTips for vetting technology partners and aligning solutions with organizational goalsA vision for the future: smart rooms, digital biomarkers, and senior living communities as true clinical partners in the care continuumWhether you’re a senior housing and care operator, investor, or tech innovator, this episode offers actionable advice and an inspiring roadmap for thriving in a rapidly evolving sector. Want to join the conversation? Follow NIC on LinkedIn. We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

    30 min
  7. Foundations of Value-Based Care - Episode 1

    JUN 30

    Foundations of Value-Based Care - Episode 1

    In this first episode in the NIC Chats series on value-based care, host Lisa McCracken, Head of Research & Analytics at NIC, sits down with Anne Tumlinson, CEO and founder of ATI Advisory, to demystify value-based care in the senior living sector. Together, they break down what value-based care really means and why it matters for operators and residents alike.   Tumlinson explains how senior living communities can leverage their unique environments to deliver better health outcomes and resident experiences, the importance of scale and partnerships, and the operational and financial considerations of implementing value-based care arrangements. The conversation also explores the evolving policy landscape, including new opportunities signaled by the latest federal strategies, and why the industry is at risk of falling behind.   Whether you’re a senior living operator, care provider, or industry stakeholder, this episode offers timely guidance on embracing innovation and staying ahead in a rapidly changing healthcare environment.  Want to join the conversation? Follow NIC on LinkedIn. We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

    34 min
  8. NIC Chats Podcast with Eric Winograd

    MAY 6

    NIC Chats Podcast with Eric Winograd

    In this episode of NIC Chats, host Lisa McCracken sits down with Eric Winograd, Chief Economist at AllianceBernstein, to unpack the economic turbulence shaking markets, businesses, and households across the U.S. and beyond. From dramatic policy shifts and new tariffs to the ripple effects on inflation, growth, and consumer confidence, Winograd offers a candid, data-driven look at what’s driving today’s volatility, and what it could mean for senior housing. Highlights include: Why “uncertainty” is the economic watchword of the momentThe real impact of tariffs on prices, growth, and investment decisionsHow labor shortages and demographics are shaping construction and caregivingWhat to expect from the Fed and fiscal policy in the months aheadThe outlook for international investment and U.S. market stabilityTune in for expert insights on navigating a bumpy economic ride and why, despite the challenges, the U.S. may be better positioned than many think. Want to join the conversation? Follow NIC on LinkedIn. We want to hear from you! Let us know what you think of NIC Chats by giving us a review on Apple Podcasts, Spotify, or wherever you listen.

    29 min
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Ratings & Reviews

5
out of 5
8 Ratings

About

Get to know some of the leading voices and business leaders influencing seniors housing and skilled nursing today. Expect a little more humor, a few good stories from the frontlines, and perhaps a priceless insight gained from deep experience.

Information

  • Creator
    National Investment Center for Seniors Housing & Care
  • Years Active
    2021 - 2025
  • Episodes
    53
  • Rating
    Clean
  • Copyright
    © 2025 NIC Chats
  • Show Website
    NIC Chats