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NODE presents debate, interviews, case studies and more on enterprise technology and digital transformation

  1. 28 de abr.

    The future of customer service: More human, thanks to AI

    Contact centres have long been a bottleneck in the relationship between an organisation and its customers. Vital as they are, they have historically often been inefficient, costly, and frustrating for both customers and staff alike. But today we are seeing an AI-powered transformation of the contact centre that is redefining what’s possible. And what’s possible is a long way from a simple and cynical reduction in headcount that some may assume. Originally founded by “frustrated engineers and contact centre agents” eager to bring about the transformation they wanted to see, UK-based Omningage is a platform builder at the forefront of helping organisations navigate an AI-flavoured future. CTO Ahmad Nizami and CX Director Ajmal Mahmood join us on this episode of the NODE podcast to offer their candid insight into the pitfalls and opportunities of inserting AI into the interface between companies and their customers. Working globally across a wide array of companies of all sizes, and across a range of sectors, Ahmad and Ajmal are clear that the secret to success is found in avoiding the hype train and focusing resolutely on improving human experience on both sides of the customer-experience exchange.

    The future of customer service: More human, thanks to AI

  2. 19/06/2025

    Unlocking the power of AIOps with Riverbed's Charbel Khneisser

    Intelligent automation and AI offer fantastic opportunities to CIOs and IT teams to rapidly revolutionise the ways they can efficiently manage their operations. They know that already, of course, which is why many are already struggling with it. Organisations typically manage 20-30 different monitoring tools already, and are frequently wrestling with fragmented operations where any number of the latest, shiniest AI tools are being deployed to solve problems across any number of devices and organisational siloes. As the pace of change accelerates, operational chaos has a knack of increasing, along with the costs. The time has come to demonstrate ROI on all those AI investments, and many are finding that problematic. In this episode of the NODE podcast, host Romily Broad meets Riverbed’s SVP of Global Solutions Engineering, Charbel Nicer, to take a deep dive into the emerging art of AIOps. A long-time leader in the field of IT observability, Riverbed has now positioned itself as a one-stop shop for AIOps. Charbel explains that Riverbed has been able to flex its observability chops to cut through the complexity and offer a platform focused on three core principles: AI solutions should be smart, open, and simple. It’s a solution Charbel says helped a top-five global bank save $1.6 million in just three months through automated support processes. Meanwhile, a British bank with 150,000 devices implemented proactive problem identification, executing 322,000 automated remediation activities. Generative AI is opening new frontiers, too. Effective AIOps can provide new levels of instant, intelligent insights, transforming how IT teams diagnose and resolve complex technological challenges. But the trick, says Charbel, isn’t to simply snatch at the latest technology – it’s about creating an intelligent, integrated approach that delivers tangible value. More thoughts from Charbel:https://www.node-magazine.com/

    Unlocking the power of AIOps with Riverbed's Charbel Khneisser

  3. 24/04/2025

    Card-not-present fraud: Solved?

    From a functionally illiterate dyslexic child to the CEO of a company with the potential to help solve the scourge of multi-billion-dollar card fraud, Ben Jordan has been on a journey. Ben established Safecypher just three years ago on the back his senior leadership roles in payments services and at the forefront of tackling fraud prevention with Europol, and since then his company’s unique dynamic CVV service has proved its mettle. In Ireland, the company has worked with the banking arm of the country’s national post office, An Post, to not just reduce card-not-present (CNP) fraud, but erase it as a problem altogether. It’s a remarkable statistic, and he is now seeking to take the solution to the world. CNP fraud is a problem of staggering scale: Ben tells us in this episode of the NODE podcast that it is estimated 80% of US credit cards are compromised, with 150 million Americans experiencing fraud annually. Prevention methods typically rely on complex risk analysis and, now, AI-driven solutions, but Safecypher’s approach is elegantly simple: a dynamic CVV system that generates a unique three-digit security code for each transaction, right inside people’s usual banking app. It’s a simple binary solution - you're either the legitimate cardholder or you're not. And while it’s been tried before, it’s only now with the benefit of cloud compute and emerging technologies that it can be integrated in a simple, cost-effective (Ben reckons a bank can deploy the solution for just $85,000) and flexible way. Not only has it zeroed out CNP fraud for An Post’s customers, it has also resulted in those customers using their cards up to three times more frequently after implementation. As online transactions continue to grow and fraudsters become ever more sophisticated, Safecypher’s simpler thinking holds the potential to transform a complex security problem into an easily scaled solution.

    Card-not-present fraud: Solved?

  4. 12/02/2025

    Educating the data and AI policymakers of the future

    Dr. Elinor Carmi is a senior lecturer specialisng in data politics and data justice at City St. George’s, University of London. An author, researcher, and digital rights activist with a profound interest in data justice and internet governance, she has made significant contributions to policy and provided evidence for the UK Government, UNESCO, World Health Organistion, and the European Commission. She currently collaborates with the Weizenbaum Institute to establish global standards for AI practitioners. She is now co-director of a new masters degree programme that is a unique collaboration between City St George's' computer science department and her own Department of Sociology and Criminology. Now enrolling students to begin in September 2025, the course aims to combine an understanding of the underlying AI technologies driving our economic and social revolution with the tools they need to examine its true consequences for society. As Elinor explains, neither the technologies or the data they use are neutral actors. The further AI systems embed themselves into our work and lives, the more we must question the completness or validity of the data they use. And the more we come to depend on AI, the more informed and critical policymakers must become to ensure the beneficary is society as whole, 'not just the profits of tech CEOs'. The newMSc Data, Policy & Societycourse aims to equip students with both the technical and academic knowhow to become the policymakers of the future by providing them with the practical research skills and knowledge to critically understand and ethically assess how data is used across a multitude of industries.

    Educating the data and AI policymakers of the future

  5. 09/01/2025

    Inside Leadership: Vadim Vladimirskiy, CEO, Nerdio

    Emigrating from Ukraine to Chicago as a boy in the early 1990s, Vadim Vladmirskiy found his calling plugging in dial-up modems under the desks of his family and neighbours. Thirty years later he is the founder and CEO of Nerdio, which serves thousands of companies across 50 countries helping to manage and cut costs on their Microsoft deployments in the cloud. Vadim's journey from high-school side-hussler to multinational tech leader has seen him build and grow a number of successful ventures along the way. He says the secret to success has been 'naively' failing to set limits on his own expectations - something he'd recommend for all budding entrepreneurs. Nerdio started as an internal project at a Managed Service Provider (MSP) Vadim helped set up and run in his native Chicago. It was a tool to help the company manage client needs in delivering desktop virtualisation from their own private cloud. Soon enough, however, other MSPs learned of their innovation and asked to license it themselves. A move away from their private cloud to Microsoft Azure allowed Nerdio to offer its services to other MSPs without competive tensions, and that's when things really took off. Then, in 2019, Microsoft released Azure Virtual Desktop and Nerdio chose to rapidly expand its feature set. It was just in time. A few months later, COVID-19 lockdowns began and seemingly half the world surged into Nerdio's inbox looking for solutions for suddenly dispersed workforces. In this episode of the NODE podcast, Vadim takes us back to his roots and explains how his mission to 'destress IT pros' has helped Nerdio seize its opportunities and expand both its offering and its workforce at pace.

    Inside Leadership: Vadim Vladimirskiy, CEO, Nerdio

  6. 27/06/2024

    HCLTech's Rajiv Shesh: Elevating humans in the age of AI

    Rajiv Shesh, Corporate Vice President of HCLTech and Chief Revenue Officer of HCLSoftware, shares his extensive experience and perspective on the impact of AI in the technology industry. From his early days as an electrical engineering student to his current role helping to oversee HCLSoftware, Rajiv delves into the evolution of AI and its implications for businesses and society. Rajiv discusses managing client expectations, the role of AI in transforming organisations, and the importance of fostering creativity and innovation in the age of automation. Discover how AI is reshaping the workforce and the skills needed for future success. Visit NODE for more insightful content and stay tuned for future episodes with industry experts like Rajiv Shesh.

    HCLTech's Rajiv Shesh: Elevating humans in the age of AI

  7. 16/04/2024

    Get real: AI has no ‘easy button’

    Anthony Scriffignano is one of the world’s most renowned data scientists. Until recently a senior vice president and Chief Data Scientist at Dun & Bradstreet – albeit he remains an advisor at the company - Scriffignano is now a distinguished fellow at the Stimson Center think tank in Washington DC.   Scriffingnano’s long career in technology has seen him work on the application end of big data, advanced analytics and indeed AI for longer than almost anyone, and he joins us on the NODE podcast to assess the excitement around AI’s apparent coming of age.   At what pace and scale should organisations be looking to invest in AI? Where should they be placing their bets? What are the risks, and how prepared should decision makers be to fail?   Read more of Scriffignano’s thoughts on the topic in an exclusive article for NODE at https://www.node-magazine.com/thoughtleadership/get-real-ai-has-no-easy-button

    Get real: AI has no ‘easy button’

  8. 11/04/2024

    10 years of Digital Catapult

    Just over ten years since its founding, the UK’s Digital Catapult has established offices and testbeds across the country. Aiming to bridge the gap between research and industry, the partially government-funded non-profit has looked at AI and quantum computing, supply-chain management, 5G and IoT, immersive technologies, and more. NODE joins outgoing CEO Jeremy Silver at one of the facilities it helped create, the Target3D-operated Advanced Media Production studio in London. Replete with the kinds of cutting-edge, 5G-networked technologies that enable real-time collaboration between distributed production teams in enterprise, film, videogames and more, it’s a perfect venue to hear Jeremy’s reflections on a decade of effort, and to look ahead at what’s to come in the next ten years.

    10 years of Digital Catapult
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Sobre

NODE presents debate, interviews, case studies and more on enterprise technology and digital transformation

Informações

  • Criado por
    NODE
  • Anos de atividade
    2019 - 2026
  • Episódios
    90
  • Classificação
    Livre
  • Copyright
    © NODE
  • Site do podcast
    NODE Podcast