NPI Tech Guys

Jay Hill / Sam Bushman
NPI Tech Guys

Welcome to NPI Tech Guys, your go-to radio show for cutting-edge Managed IT Services! Are you tired of unresponsive, slow service from your current IT provider? Discover a world where network security, data protection, and expert support come together seamlessly. Stay tuned to learn how to transform your IT experience and never worry about downtime again! Call us at 866-986-NEWS and let's make IT great together!

  1. NOV 13

    Tech Dependency and Customer Service Woes: Are We Losing Control?

    In this engaging episode of Tech Watch Radio, Sam Bushman and Jay Harrison dive into the intersection of technology and daily life disruptions. They open with a discussion on the October incident where RentCafe users faced issues paying their rent due to a website crash, highlighting the vulnerability of relying solely on tech solutions for essential tasks. The hosts debate the need for backup payment options, greater grace periods, and improved accountability from tech platforms that handle critical services.The conversation shifts to a larger critique of customer service in big corporations. Sam shares personal anecdotes of his frustrations with companies like Zoom, emphasizing the lack of responsive customer support and the rigidity of contract terms that fail to accommodate client needs. He contrasts this with a shining example of stellar service at Less Annoying CRM, a company that offers straightforward pricing, excellent customer support, and flexibility, exemplifying the standard Sam believes companies should aspire to.Listeners will be intrigued by the lively commentary on the impact of monopolies and automated customer service on user experience. Sam and Jay make a passionate call for companies to value long-term customer loyalty over short-term gains. This episode is a thought-provoking examination of tech dependency and a rallying cry for better customer service in today’s digital landscape.

    25 min

About

Welcome to NPI Tech Guys, your go-to radio show for cutting-edge Managed IT Services! Are you tired of unresponsive, slow service from your current IT provider? Discover a world where network security, data protection, and expert support come together seamlessly. Stay tuned to learn how to transform your IT experience and never worry about downtime again! Call us at 866-986-NEWS and let's make IT great together!

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