What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.
When is the Blind Leading the Blind a Good Thing? Featuring Nitin Pachisia, Founding Partner of Unshackled Ventures
A recipe for achieving the unthinkable.
Having a Super CX
How getting on the same page changed the Super Bowl… and how it can change your CX.
The Enigma and the Elephant
How AI beat the Nazis, and how it can transform CX.
A Sweet Guide to Your CX Crisis
Finding what’s best for your customers during the pandemic.
The Customer Is Always Right… Right?
Can you trash a hotel room and walk away in the right?
The CX Genie
What if customer experience had a cheat code?
Customer ReviewsSee All
A shout out!
A shout out to Grandma always wins the day! Good podcast...loved connecting with legos and family!!!
Timely topics and thoughtful insights. Keep them coming!
Very interesting connections!
Love the connections between history and todays customer experiences.