22 episodes

What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.

Often Imitate‪d‬ Caspian Studios

    • Management
    • 5.0 • 37 Ratings

What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.

    When is the Blind Leading the Blind a Good Thing? Featuring Nitin Pachisia, Founding Partner of Unshackled Ventures

    When is the Blind Leading the Blind a Good Thing? Featuring Nitin Pachisia, Founding Partner of Unshackled Ventures

    A recipe for achieving the unthinkable.

    • 17 min
    Having a Super CX

    Having a Super CX

    How getting on the same page changed the Super Bowl… and how it can change your CX.

    • 25 min
    The Enigma and the Elephant

    The Enigma and the Elephant

    How AI beat the Nazis, and how it can transform CX.

    • 20 min
    A Sweet Guide to Your CX Crisis

    A Sweet Guide to Your CX Crisis

    Finding what’s best for your customers during the pandemic.

    • 26 min
    The Customer Is Always Right… Right?

    The Customer Is Always Right… Right?

    Can you trash a hotel room and walk away in the right?

    • 21 min
    The CX Genie

    The CX Genie

    What if customer experience had a cheat code?

    • 22 min

Customer Reviews

5.0 out of 5
37 Ratings

37 Ratings

Waterwalker 2 ,

A shout out!

A shout out to Grandma always wins the day! Good podcast...loved connecting with legos and family!!!

Jonpenny1 ,

Good Stuff!

Timely topics and thoughtful insights. Keep them coming!

Heike N ,

Very interesting connections!

Love the connections between history and todays customer experiences.

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