18 episodes

One-To-One is dedicated to sparking conversation about customer experience as it applies to retail and regulated industries. We sit down with leaders in customer experience to get a unique take on how to best engage with customers to drive sales, reduce churn, and ultimately increase loyalty.

One-To-One Statflo

    • Business
    • 5.0 • 1 Rating

One-To-One is dedicated to sparking conversation about customer experience as it applies to retail and regulated industries. We sit down with leaders in customer experience to get a unique take on how to best engage with customers to drive sales, reduce churn, and ultimately increase loyalty.

    S2 | Ep. #05 | Driving Community Engagement ft. Heros Hockey | One to One Podcast

    S2 | Ep. #05 | Driving Community Engagement ft. Heros Hockey | One to One Podcast

    How Hockey Education Reaching Out Society (HEROS) builds consistent community engagement by creating barrier-free experiences.



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    • 29 min
    S2 | Ep. #04 | Building Authentic Customer Relationships ft. Matthew Gould | One to One Podcast

    S2 | Ep. #04 | Building Authentic Customer Relationships ft. Matthew Gould | One to One Podcast

    How customer-facing teams can get past misalignment and conflict to create stellar CX.

    Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/


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    • 22 min
    S2 | Ep. #03 | Why CX is the Ultimate Marketing Tool ft. Rob Assimakopoulos | One to One Podcast

    S2 | Ep. #03 | Why CX is the Ultimate Marketing Tool ft. Rob Assimakopoulos | One to One Podcast

    Tune in for an exciting conversation on how a company can become a customer-centric organization and do what’s best for the customer as the way to drive business growth.

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    • 26 min
    S2 | Ep. #02 | Localizing CX ft. Wendy Drummond | One to One Podcast

    S2 | Ep. #02 | Localizing CX ft. Wendy Drummond | One to One Podcast

    How an employee-first mindset results in great CX and how leaders can inspire their teams to serve customers better.

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    • 21 min
    S2 | Ep. #01 | The State of Enterprise Customer Experience ft. Kristine Chin

    S2 | Ep. #01 | The State of Enterprise Customer Experience ft. Kristine Chin

    Twilio's Kristine Chin joins us on One-to-One and shares some great insights into what CX looks like for large enterprise companies. We talk about how CX plays a role in the new age of customer loyalty and how to ensure stellar CX across a large organization.

    To learn more about Twilio: https://www.twilio.com/

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    • 26 min
    S1 | Ep. #11 | How To Build Productive Teams For The Best CX ft. Andre Riley

    S1 | Ep. #11 | How To Build Productive Teams For The Best CX ft. Andre Riley

    Arcade's Andre Riley shares some tips on getting employees excited about creating great customer experiences.

    Learn more about Arcade: https://arcade.co/

    Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/


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    • 28 min

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