OneSpot Billing

Cindy Braden
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OneSpot vice president Cindy Braden interviews today’s eyecare billing experts on tips, tools, and practical help to manage your insurance billing operations.

Episodes

  1. 11/25/2025

    Collecting Accurately and Efficiently at the Time of Service

    If write-offs are creeping up or revenue is slipping through the cracks, it’s time to take a hard look at the front end of your revenue cycle. Strong, consistent time-of-service collections don’t just boost cash flow. They can significantly reduce the burden on your billing specialists and clean up AR problems before they develop. In this episode, I sit down with Jennifer Pankow, who brings more than 30 years of practice management expertise. Working with hundreds of practices nationwide, Jennifer shares practical, proven strategies to streamline workflow, improve cash flow, and better serve patients. Here’s what we cover: How to set up and maintain fee schedules, and why estimates on patient responsibility matter to revenue; Effective strategies for up-front patient collections; and, How to build reliable billing processes, with real-world examples and best practices. OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool  Visit us at our website: https://www.onespotbilling.com/ If you're ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/

    25 min

  2. 09/24/2025

    Hiring the Right Billing Specialist for Your Eyecare Practice

    Hiring the wrong billing specialist can have a lasting impact on your eyecare practice. A poor fit can bleed revenue, wear down other staff, and even sour patient relationships. Over time, these issues erode trust. And compromise the financial health of your practice. But with the right hire? The opposite is true.  That’s why Melissa Jacobson, Director of Billing Operations at RevCycle Partners, says hiring for this role is less about technical know-how and more about finding someone with the mindset and skills to thrive in a constantly changing landscape. In our latest episode, you’ll learn: Why the billing specialist role is one of the most important in eyecare practices. The traits that matter more than billing experience. Smart strategies for crafting job descriptions and interview questions that reveal the right candidates. And more! OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool  Visit us at our website: https://www.onespotbilling.com/ If you're ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/

    31 min

  3. 08/29/2025

    Medicare Billing Tips and Insights for Eyecare Practices

    Understanding all the various parts of Medicare and ensuring you’re getting paid correctly can be more complicated than expected. Too many practices learn this the hard way. Their claims are denied, their staff grows frustrated, and patient confusion often leads to lost revenue.  On this episode of the OneSpot Insurance Billing Podcast, Cindy Braden sits down with Casey Squicquero, Customer Support Manager at OneSpot. With 16 years of optometric billing experience, Casey has seen the most common Medicare billing mistakes—and she shares  how your practice can avoid them. Tune in to learn: Why credentialing with Medicare isn’t as straightforward as it seems. The key differences between Traditional Medicare, Advantage plans, Railroad Medicare, and DME credentialing. What every practice needs to know about QMB (Qualified Medicare Beneficiary) status and how it impacts patient payments. OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool  Visit us at our website: https://www.onespotbilling.com/ If you're ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/  Resources from Casey Medigap (Medicare Supplement) Plans: https://www.medicare.gov/health-drug-plans/medigap/basics/compare-plan-benefits  CMS: Who are the Medicare Contractors for your state: https://www.cms.gov/medicare/coding-billing/medicare-administrative-contractors-macs/who-are-macs#M… What’s New with Medicare: https://www.cms.gov/medicare/coding-billing/medicare-administrative-contractors-macs/whats-new Qualified Medicare Beneficiary (QMB) Program Group: https://www.cms.gov/medicare/medicaid-coordination/about/qualified-medicare-beneficiary-program https://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/downloa…

    15 min

  4. 07/01/2025

    Mastering Revenue Cycle Management with Aging Reports

    If you think aging reports are something to deal with later—think again. Your accounts receivable data tells the story of your practice’s financial health. And according to billing and coding manager at PECAA, Teri Thurston, too many practices are ignoring that story until it’s too late. In this episode, we discuss how aging reports can be used not just to clean up past-due claims, but to make strategic, forward-looking decisions that improve your cash flow, staffing, and even your payer mix. In this episode, you'll learn: Why aging reports should be part of your monthly review process—not an afterthought. What metrics and benchmarks reveal whether your billing cycle is healthy or hurting. How to use KPIs to guide staffing decisions, payer negotiations, and growth plans. How small, consistent billing improvements create big long-term gains. OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool  Visit us at our website: https://www.onespotbilling.com/ If you're ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/

    29 min

  5. 05/20/2025

    Tips on Getting Your Eligibility and Benefits Verification Process in Shape

    To fix your insurance billing accounts receivable problems, sometimes you need to go upstream. That may mean taking a hard look at your eligibility and benefits verification process. In this inaugural edition of the OneSpot Billing Podcast, Cindy Braden interviews Acquios Advisor's Michelle Bogeart. With years of experience in optometric billing and practice management, Michelle offers actionable tips for creating workflows, avoiding common mistakes, and empowering team members to take ownership of the process. In this episode, you’ll learn: Why upstream processes like eligibility checks are important to reducing A/R headaches. How to build team buy-in. What tools and training resources Michelle recommends for ongoing billing success. Resources from Michelle Join Acquios Advisors in-person for the Insurance and Billing Workshop in Omaha, Nebraska, July 25-26, 2026!  Check out other events and workshops that they offer by visiting: www.acquios.com/events-workshops Register for Evolutions today! Summer 2025 Evolutions Workshop - Acquios Advisors Quick Tips – If you haven’t already, provide a quick reference guide for your team letting them know which plans you are in and out-of-network for. When scheduling the exam, collect patient demographic information including health insurance and vision plan information so that you can check Eligibility and Benefits prior to the day of the exam! Revenue Cycle Management Healthcare Solutions | Availity OneSpot Billing Resources Watch a preview of our OneSpot Billing Tool on your own time: https://www.onespotbilling.com/2025-preview-video-onespot-billing-tool  Visit us at our website: https://www.onespotbilling.com/ If you're ready to talk about how OneSpot Billing can optimize your billing process, reach out here: https://outlook.office365.com/book/OnespotSales@revcycle-partners.com/

    20 min
  • 5 Episodes

About

OneSpot vice president Cindy Braden interviews today’s eyecare billing experts on tips, tools, and practical help to manage your insurance billing operations.

Information

  • Creator
    Cindy Braden
  • Years Active
    2K
  • Episodes
    5
  • Rating
    Clean
  • Copyright
    © Copyright 2025 All rights reserved.
  • Show Website
    OneSpot Billing