Operationally Speaking for ASC Leadership

Custom Surgical Partners, Inc.
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This podcast is brought to you by ASC Support, a division of Custom Surgical Partners, Inc., and is hosted by Tina DiMarino, DNP. The content is designed for ASC Leadership, Nurse Managers, and employees of surgery centers or office-based surgery suites. This content will cover high level issues affecting the industry as well as the ”in the weeds” topics of daily operations within a center. We aim to cover interesting and difficult topics that will deliver pearls and best practices to help make the job more enjoyable.

Episodes

  1. MAY 8

    Accreditation Reimagined: A New Mindset with DNV l Custom Surgical Partners, Inc.

    In this episode of Operationally Speaking: All Things ASC, we dive deep into the world of accreditation and quality management with three leading experts from DNV Healthcare. We move beyond the traditional "check-the-box" mentality to explore how a partnership-based approach to accreditation can transform patient safety and operational efficiency in Ambulatory Surgical Centers. Our guests share their extensive experience in navigating the complexities of the healthcare landscape, discussing the integration of ISO 9001 standards and the importance of building consistent, reliable systems that support long-term success. Meet the Guests: Crystal Green – Ambulatory Surgical Sales Manager at DNV Healthcare. Crystal brings over a decade of experience partnering with healthcare organizations to advance patient safety, quality, and performance through accreditation and ISO-driven improvement. She also offers unique leadership experience at the intersection of healthcare, energy, and equity, and serves as Co-Chair of the DNV Black Employee Network, where she is deeply committed to mentorship and developing future talent. Samantha (Sam) Smith – ASC Sales Manager at DNV Healthcare. A trusted partner to ASC leaders, Sam has over a decade of client-facing experience working alongside C-suite and executive decision-makers. She is recognized for her ability to navigate complex environments and align quality improvement strategies with real-world operations. As a mother, she brings the unique perspective that true stability is built on consistency, trust, and clear systems rather than simply checking a box. Michelle Coalson – Manager for ASC Accreditation at DNV Healthcare. Joining DNV in 2016, Michelle remains active as a Clinical and Generalist Surveyor, Team Lead, and System Team Lead. With over three decades of healthcare leadership and quality improvement experience, she is profoundly passionate about patient safety and the quality of care. Learn more about DNV Healthcare by visiting https://www.dnv.us/supplychain/healthcare/asc-accreditation-service-dnv/?utm_source=ASC_CustomSurgical_podcast&utm_medium=external_newsletter&utm_campaign=LS_HL_NAM_26Q2_WBNR_ASCC_US_DNV_ASC_ACCREDITATION_PODCAST&utm_term=ASCAccreditation_Podcast_External&utm_content=customsurgical Timestamps 00:00:00 Intro and Welcome to Operationally Speaking: All Things ASC 00:00:13 Meet the Guests: Samantha Smith and Crystal Green from DNV Healthcare 00:00:44 DNV's History and Mission: From Maritime Safety to Healthcare Accreditation 00:02:12 The Goal of Accreditation: Moving Beyond a Check-the-Box Mentality 00:04:19 DNV’s Collaborative Approach: Building Partnerships with ASCs 00:05:44 Education and Awareness: Helping ASCs Understand Requirements 00:07:33 The DNV Survey Experience: Focus on Patient Safety and Quality 00:12:14 Standardizing Processes: The Importance of a Quality Management System 00:15:16 DNV’s Specific Standards for ASCs 00:19:10 The Benefits of ISO 9001 Integration 00:23:44 Preparing for a Survey: Tips for ASC Leaders 00:27:07 Ongoing Support and Resources from DNV 00:30:16 Final Thoughts and How to Connect with DNV Learn more about Custom Surgical Partners, Inc. below! Website - https://www.customsurgicalpartners.com/

    33 min

  2. MAR 31

    VISI Suites with Phil Heflin l Operationally Speaking

    In this episode, Tina DiMarino sits down with Phil Heflin, the National Sales Director for Custom Surgical, to discuss the innovative Vizy Suites model for office-based surgery. They explore how these customized suites offer a cost-effective and regulatory-compliant alternative to traditional Ambulatory Surgery Centers (ASCs), specifically tailored for ophthalmology practices. Phil shares insights into the feasibility process, the significant cost savings for surgeons, and the long-term management support Custom Surgical provides. Discover why office-based surgery is becoming the future of clinical care and how Custom Surgical’s two decades of expertise can help your practice transition.Chapter Timestamps00:00:00 - Introduction of Phil Heflin and Custom Surgical00:01:49 - Defining the Vizy Suite Model and its regulatory standards00:03:59 - Feasibility studies: Payor mix, volume, and floor plans00:06:15 - Cost comparison: Vizy Suites vs. traditional ASCs00:08:08 - Management, compliance, and clinical support packages00:09:47 - Why office-based surgery is the future of ophthalmology00:13:36 - The Custom Surgical team’s experience and industry expertise00:15:10 - Closing thoughts and how to get startedLearn more about Custom Surgical Partners, Inc. below!Website - https://www.customsurgicalconsultants...Facebook -   / customsurgical  LinkedIn -   / custom-surgical  Instagram -   / customsurgicalpartners  TikTok - https://www.tiktok.com/customsurgical...

    17 min

  3. 05/21/2025

    Revenue Cycle Management (RCM) Pearls With Becky Ziegler l Custom Surgical Partners, Inc.

    Join Tina as she interviews Becky Ziegler Otis, and they break down the Revenue Cycle Management (RCM) process for Ambulatory Surgery Centers (ASCs).Learn how to identify hidden inefficiencies, set realistic benchmarks, and speed up your cash flow. From charge capture to clean claims and aging reports, Becky shares practical tips that every ASC administrator should know. Don’t miss these valuable insights and actionable pearls to strengthen your center’s financial performance.

    23 min

  4. 04/22/2025

    OBS Made Easy With Kyle Philips l Operationally Speaking

    Ready to bring cataract surgery into your office? In this episode of Operationally Speaking, Kyle Philips from Site Path Medical joins Tina to break down how their partnership with Custom Surgical Partners is revolutionizing office-based surgery (OBS). From removing cost barriers to providing ongoing support, learn how you can create a fully compliant, custom OBS suite—without the overwhelm. Website - https://www.customsurgicalconsultants.com/ Facebook - https://www.facebook.com/CustomSurgical/ LinkedIn - https://www.linkedin.com/company/custom-surgical/ Instagram - https://www.instagram.com/customsurgicalpartners/ TikTok - https://www.tiktok.com/customsurgicalpartners

    15 min

  5. 04/01/2025

    Leadership & the Patient Experience With Jessica Bush l Operationally Speaking Podcast

    In this episode of Operationally Speaking, nurse leader Jessica Bush shares her inspiring journey from bedside nursing to founding Real Change RN. She discusses how her personal experience as a caregiver shaped her passion for improving the patient experience in ambulatory surgery centers. Jessica breaks down the impact of OAS CAHPS surveys and the urgent need for leadership development in healthcare. Tune in to discover actionable strategies for building strong teams, enhancing patient trust, and leading with purpose.Jessica has over 25 years of nursing and leadership experience in the peri-operative, ambulatory, acute care and med-surg nursing specialties. She has received several awards for her work in patient experience, process improvement and change management. She is renowned for her authenticity and transparency as she inspires individuals to lead with purpose, make a meaningful impact, and revive the spirit of care in the healthcare industry. Learn more about Jessica by visiting www.RealChangeRN.com www.PXLeadershipAcademy.com www.linkedin.com/in/jessica-bush-realchangern

    24 min

  6. 02/22/2025

    Choosing the Right Space Featuring Molly de Lima-Campos

    Looking to build or expand an Ambulatory Surgery Center (ASC)? Choosing the right space is key to efficiency, compliance, and cost-effectiveness. In this episode of Operationally Speaking, Tina DiMarino and Molly de Lima-Campos, Senior Project Manager at E4H Architecture, break down essential factors—from determining the right size and construction type to zoning, power supply, and the benefits of feasibility studies and expediters. Whether planning a new ASC or evaluating an existing space, this episode offers expert insights to help you make informed decisions.Learn more about Molly by visiting https://e4harchitecture.com/! Learn more about Custom Surgical Partners below! Website - https://www.customsurgicalconsultants.com/ Facebook - https://www.facebook.com/CustomSurgical/ LinkedIn - https://www.linkedin.com/company/custom-surgical/

    32 min

  7. 02/11/2025

    Provider Wellness with Matt Zinder

    Matt Zinder, CNRA talks the Provider Wellness Symposium and offers insights for what we can do as providers to focus on our wellness.    Learn more about Custom Surgical Partners below!Website - https://www.customsurgicalconsultants.com/Facebook - https://www.facebook.com/CustomSurgical/LinkedIn - https://www.linkedin.com/company/custom-surgical/TikTok - https://www.tiktok.com/@customsurgicalpartners

    31 min
  • 7 Episodes

About

This podcast is brought to you by ASC Support, a division of Custom Surgical Partners, Inc., and is hosted by Tina DiMarino, DNP. The content is designed for ASC Leadership, Nurse Managers, and employees of surgery centers or office-based surgery suites. This content will cover high level issues affecting the industry as well as the ”in the weeds” topics of daily operations within a center. We aim to cover interesting and difficult topics that will deliver pearls and best practices to help make the job more enjoyable.

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