Operator Revolution

Jason Carvalho & Clint Overton

The show that dives deep into Operations.

  1. JUN 16

    From Firefighting to Flywheels: The Tactical Playbook for Fractional Operators

    Are you stuck in firefighter mode instead of scaling like a CEO? In this episode of Operator Revolution, Jason Carvalho (Founder, OperatingAcademy.com) and Clint Overton (Founder, Boardroom Bullpen) unpack the tactical frameworks fractional operators use to turn chaos into clarity. Whether you're a founder overwhelmed by recurring bottlenecks or a fractional leader trying to design repeatable systems, this episode gives you a battle-tested playbook to build flywheels that scale. 🎯 In This Episode: The difference between visible leadership and invisible ops horsepowerHow to move from reactive firefighting to proactive operating cadenceWhat “operational debt” really is — and why it silently kills momentumThe 30-60-90 day playbook for any incoming fractional or interim executiveThe truth about decision trees, triage frameworks, and removing emotional bias from executionHow to build a trust-based feedback loop that unlocks performance without micromanagementThe case for hiring complementary operators — not clones of the founder🧠 Key Takeaways: Founders don’t fail from a lack of ideas—they fail from a lack of stability.“Trust and verify” only works when paired with data-driven accountability.Great companies win because of unseen operational structure, not heroic firefighting.🔗 Resources & Mentions: 🎯 Episode on Right People, Right Seats [linked in show notes]💻 Tools mentioned: 90.io, Notion dashboards, Google Sheets for KPI tracking🧠 Books and Models: Vivid Vision by Cameron Herold, Decision Tree Analysis for Ops👥 Who This Episode Is For: Founders scaling from $0–$10MFractional COOs and interim executivesPrivate equity operating partnersHR, RevOps, and product leaders building internal infrastructure🔍 SEO Tags: fractional COO, operator playbook, startup scaling, firefighting vs flywheel, operational cadence, vivid vision, decision trees, KPI dashboards, operational debt, startup team design, founder delegation, interim leadership, startup chaos, execution strategy, Jason Carvalho, Clint Overton

    42 min
  2. JUN 16

    The Outsourcing Playbook: Clarity, Commitment & Culture

    In this episode of Operator Revolution, Jason Carvalho and Clint Overton break down the real-world playbook for successful outsourcing. Whether you're a startup founder trying to extend runway or a PE-backed COO scaling fast, this episode offers a comprehensive and tactical guide to building powerful distributed teams. Outsourcing is no longer just about cost—it’s about clarity, culture, and execution. With over 40+ years of combined operational experience, Jason and Clint go deep into the risks, red flags, and best practices behind successful outsourcing—from Upwork and Fiverr to enterprise-level BPOs across India, Eastern Europe, Latin America, and Southeast Asia. 🔍 What You’ll Learn: The 4 lenses for evaluating outsourcing: Operational, Strategic, Financial, and ContinuityWhy integration beats delegation: treating outsourced teams as full teammatesCommon mistakes companies make: no scope, no onboarding, no accountabilityWhen to use platforms like Upwork, Fiverr, Toptal, and when to level up with structured BPOsThe leadership mindset shift required for distributed successHow AI agents are reshaping outsourcing—and what’s coming next📊 Industry Stats Mentioned: 66% of U.S. companies outsource at least one business function80% of global firms outsource ITBy 2026, 30% of BPO customer support roles will be handled by AI agents (Gartner)McKinsey estimates 45% of BPO tasks can be automated with current AI🧠 Key Quote: "Outsourcing works best when you lead like they’re part of your team. This isn’t delegation—it’s distributed leadership."🕒 Timestamps: 00:00 – Intro: The outsourcing landscape in 202504:35 – Offshore vs. Nearshore: Where talent lives now10:20 – Common mistakes: No SOPs, no onboarding, no accountability20:50 – How to evaluate outsourcing through 4 lenses28:30 – Treating outsourced teams like internal staff36:40 – Fast vs. structured hiring: Fiverr vs. BPOs48:00 – How AI is reshaping the future of BPOs54:00 – Final thoughts: Why outsourcing isn’t about doing less—it’s about doing what matters most🛠️ Resources & Tools Mentioned: Upwork, Fiverr, ToptalBPO best practicesAI agents in customer supportOperator playbooks (visit OperatorRevolution.com for downloads)📲 Subscribe & Follow: Never miss an episode—subscribe on Spotify, Apple Podcasts, or YouTube. Follow Jason on LinkedIn Follow Clint on LinkedIn 📌 Hashtags for SEO & Social: #OutsourcingPlaybook #OperatorRevolution #StartupOps #BPO #DistributedTeams #FractionalLeadership #SaaSOps #AIinBPO

    44 min
  3. JUN 16

    AI Readiness Isn't Optional: A Strategic Wake-Up Call for Operators

    🎙️ Operator Revolution Season 2, Episode 14 Title: AI Readiness Isn’t Optional: A Strategic Wake-Up Call for Operators Episode Summary: In this episode of Operator Revolution, co-hosts Jason Carvalho and Clint Overton unpack what it really means to be AI-ready in 2025. With tools like ChatGPT, Intercom, and Gemini being rapidly rolled into tech stacks, too many businesses are adopting AI without the operational strategy to back it up—and it’s hurting performance, trust, and brand equity. If you're a founder, COO, or startup operator, this conversation will help you avoid the most common traps of "shiny object syndrome" and teach you how to implement AI that actually works. 🔑 What You’ll Learn: Why AI is not a magic bullet—and how it can amplify broken workflowsThe 3 pillars of AI readiness: clean data, shared definitions, and documented workflowsWhat every operator needs to know about tech stack governanceHow to design effective AI QA processes and avoid reputational harmReal-world examples of AI failures from customer service to lead genA crawl-walk-run roadmap for teams just starting their AI journey⏱️ Timestamps: 00:00 – Intro: Why AI readiness matters now04:15 – AI is a tool, not a strategy12:20 – Data hygiene: The most overlooked risk17:45 – How poor AI implementation damages brand trust28:30 – Operators’ checklist: Tech stack, SOPs, and governance34:00 – Final thoughts: Start small, measure, scale what works🔗 Resources & Mentions: ChatGPTGoogle Gemini AIIntercom AI workflowsRPA (Robotic Process Automation)AI Governance Playbooks (coming soon at OperatorRevolution.com)📌 Quote of the Episode: "AI isn’t an easy button. If your process is broken, AI will only break it faster." – Clint Overton 🎧 Subscribe & Follow: Never miss an episode—subscribe on Spotify, Apple Podcasts, or YouTube. Follow Jason Carvalho on LinkedIn Follow Clint Overton on LinkedIn 📲 Hashtags: #AIForBusiness #StartupOps #OperationalExcellence #ArtificialIntelligence #SaaSTools #TechStack #PodcastLeadership

    23 min
  4. JUN 16

    Make Time to Save Time: Mastering Change Management in High-Stakes Organizations

    In this no-fluff episode of Operator Revolution, Jason Carvalho and Clint Overton tackle one of the most critical—and most mishandled—disciplines in modern business: change management. 🚨 With 75% of companies in a permanent state of transformation but only 34% seeing success, most teams are burning time, budget, and trust. Why? Because they skip the process and pray for results. In this tactical deep dive, we break down: The Change Control Framework that Fortune 500s and scaling startups rely onWhy visibility, education, and risk assessment are non-negotiable stepsThe seven-stage method that prevents chaos and builds momentumWhat it means to “make time to save time” and how to build this mindset into your orgHow to run weekly change meetings that actually workWhen to bring in a fractional operator or documentation expert to support process maturity📌 Whether you're integrating AI, doing a full org restructure, or simply updating a support process—this episode will help you lead change that sticks. 🔧 Real frameworks. Hard truths. Operator-grade clarity. Challenge for Operators: What’s one change in your business right now that isn’t being managed effectively? Try implementing just the first two steps—visibility and education—this week. 💼 Subscribe, review, and visit OperatorRevolution.com for more deep dives on leadership, operations, and execution. #OperatorRevolution #ChangeManagement #Execution #Leadership #FractionalOps

    25 min
  5. Episode 10 - Right People, Right Seats

    01/15/2024

    Episode 10 - Right People, Right Seats

    Navigating Hiring Challenges: Right People, Right Seats In today's competitive business landscape, hiring the right talent is a critical factor for success. Many founders and business leaders grapple with the complexities of the hiring process, facing a myriad of challenges that can impact their company's growth. Get ready for Season 2, Episode 10 of #OperatorRevolution! Hosted by Jason Carvalho & Clint Overton, MBA, this episode delves into building high-performing teams—titled "Right People, Right Seats." 🌟 Inspired by Jim Collins' wisdom in "Good to Great," it explores the crucial harmony between individuals and roles for sustained success. 🌐 Opening with a staggering stat—77% of global employers grapple with sourcing skilled talent. Discover strategies to navigate the talent landscape and keep top talents engaged through the hiring journey. 🔍 Illuminating Insights: This episode unveils a roadmap to implement "Right People, Right Seats." From role definition to continuous refinement, glean actionable nuggets transforming your talent acquisition game. 🚧 Pondering the role of contractors in this narrative? Absolutely! This concept gracefully extends to all contributors—full-time or contractor. The mission: ensure every contributor is strategically placed for maximum impact. Subscribe at OperatorRevolution.com for Season 2, Episode 10, packed with insights for your journey toward organizational excellence. See you on board! 🌐🎧

    26 min

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The show that dives deep into Operations.