The Patient Experience Blueprint

Intiveo
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Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field. Don't miss an episode – subscribe now and stay informed about the future of dental care.

  1. 15 DE SET.

    The WOW Factor: How to Create a Practice Patients Can’t Stop Talking About

    What does it really mean to create a "WOW" worthy patient experience in dentistry? In this inspiring episode, we interview Dr. Anissa Broussard — dentist, marketing agency founder, and the first female dentist podcaster — who shares her powerful philosophy around patient care and practice growth. Dr. Broussard’s approach goes far beyond clinical skill, focusing on treating every patient like family, connecting from the heart, and delivering unexpected moments of delight. From the way dental teams can welcome children to how practices can leverage digital marketing, her patient-first mindset shines through. Whether you’re a dentist, office manager, or part of a dental team, this episode is packed with actionable wisdom on transforming both your patient experience and your professional journey. Tune in now and discover how authentic care, bold marketing, and a healing mindset can transform your dental practice. You can find Dr. Anissa Broussard of Digital Floss on LinkedIn and on Instagram at @dranissabroussard.

    44min
  2. A Patient Experience You Trust: Why SOC 2 Compliance Matters for Healthcare

    20 DE AGO.

    A Patient Experience You Trust: Why SOC 2 Compliance Matters for Healthcare

    Your security standards shouldn’t stop at a BAA. In this episode of The Patient Experience Blueprint, our CTO Owen Ingraham breaks down what it means to go beyond checkbox compliance. With SOC 2 Type II certification, Intiveo is setting a new standard for trust in the dental industry. “The framework is essentially a whole suite of policies and compliance targets that need to be met, not just at one point in time, but over an extended period of time where a third-party auditor is going to take the time to ensure that you’re meeting those compliance standards.” - Owen Ingraham Learn how Intiveo is leading the charge on patient-first data security, and what this milestone means for large DSOs and every practice striving for a safer, more reliable experience.

    35min
  3. Macro to Micro: The Future of Communications in Dentistry

    16 DE JUL.

    Macro to Micro: The Future of Communications in Dentistry

    In this episode of The Patient Experience Blueprint, we speak with John Poli, Industry Principal for Healthcare at RingCentral, about the transformation of patient communications across dental practices — from large DSOs to single offices. John breaks down how AI and UCaaS (Unified Communications as a Service) are helping streamline experiences, improve trust, and address industry-wide issues like burnout, patient retention, and staffing shortages. We also highlight the partnership between RingCentral and Intiveo — a powerful collaboration reshaping how dental providers communicate with their patients.

    50min

  4. 17 DE JUN.

    Transformative Power of Holistic Patient Support with Laura Alexis

    In this episode of The Patient Experience Blueprint, we speak with Laura Alexis, the CEO and Founder of POP Recovery Systems, about why recovery shouldn’t stop at the OR doors. Laura shares the deeply personal story that inspired POP, a patient-centered platform designed to provide guidance, safety, and emotional support throughout the surgical journey. What you’ll hear: Why “Patients Over Profits” isn’t just a slogan — it’s the mission  What a truly supportive pre-op and post-op patient journey looks like  How POP blends technology with human care to create powerful outcomes

    49min

  5. 29 DE MAI.

    How to Scale a $1-Billion Oral Care Company with Dr. Jon Marashi

    What do Matt Damon, Cher, and Kate Hudson have in common? Their smiles were crafted by Dr. Jon Marashi — but that’s only part of the story. In this episode of The Patient Experience Blueprint, we sit down with the celebrity dentist and co-founder of Byte to talk about transforming dentistry through entrepreneurship. Dr. Marashi walks us through his journey from private practice to building a billion-dollar brand, and how he continues to innovate with products like the M Sonic Luxury Tonic toothbrush.

    45min
  6. Tracing Humanity Through Isotopes: Project FIND-EM and Forensic Breakthroughs

    1 DE MAI.

    Tracing Humanity Through Isotopes: Project FIND-EM and Forensic Breakthroughs

    This episode of The Patient Experience Blueprint delves into Project FIND-EM, a groundbreaking initiative by the University of Utah that employs forensic isotope ratio mass spectrometry to help identify unknown human remains. Plus, we examine how Project FIND-EM intersects with the patient experience and discuss how participation can deepen the bond between patients and their dental providers, fostering trust and long-term engagement.

    30min
  7. Leadership and Practice Management Tips with Dr. ArNelle Wright

    18 DE MAR.

    Leadership and Practice Management Tips with Dr. ArNelle Wright

    In this episode, we sit down with ArNelle Wright, a seasoned dental professional and inspiring leader, to explore her journey in the dental field and uncover practical advice for shaping effective teams and dental practices. ArNelle shares the key traits of strong leaders, her view on mentorship, and discusses common challenges dentists face, such as practice management and aligning team goals — and shares potential solutions.

    50min
  8. The Power of Preventive Care: Value-Based Dentistry with Danielle Apostolon

    25 DE FEV.

    The Power of Preventive Care: Value-Based Dentistry with Danielle Apostolon

    Danielle Apostolon from CareQuest Institute for Oral Health explains the shift towards value-based care in dentistry. Understand how this model prioritizes quality outcomes over the quantity of services, and how dental practices can adopt this approach to improve patient care and satisfaction. Danielle also explores how value-based care transforms the patient journey by focusing on preventive measures, personalized treatment plans, and long-term health benefits, ultimately leading to more satisfied and healthier patients.

    25min
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Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field. Don't miss an episode – subscribe now and stay informed about the future of dental care.

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