PCC Local Time

Nancy Joan Hess

No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes. [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]

  1. So this is goodbye....Closing a chapter on Generation on the Rise

    May 14

    So this is goodbye....Closing a chapter on Generation on the Rise

    As producer and publisher here at MuniSquare on Substack, today’s post is hard to write… we have decided to bring the Generation on the Rise podcast to a close, at least for now. Dave, Brandon and Nancy start off with a little light bantor today before making their way to the core message which concerns the absence of Eden. This will not affect PCC Local Time podcast recordings or our MuniSquare podcast stream. Please subscribe to receive full content from our site that focuses on local government and public service! TIMESTAMPS00:00 Opening banter and music talk 03:00 Brandon on ICMA, APMM and the conference season 03:53 Nancy introduces the final episode 04:20 Decision to close this chapter of Generation on the Rise 05:05 Eden’s departure and what is publicly known 06:15 Why the public testimony required a response 07:10 What we know, what we do not know 07:50 Employee voice, risk and organizational recovery 08:20 Building in public and closing this chapter 08:54 Brandon reflects on the purpose of the podcast 09:35 Conversations people need but do not get formal training for 10:30 The value of candid professional dialogue 11:20 Continuing the conversation beyond the podcast 12:01 Dave reflects on Eden, Middletown and next chapters 13:00 Dave’s leadership lesson: people need to want to follow you 14:15 Authenticity, social intelligence and emotional intelligence 15:40 The danger of trying to be someone you are not 16:50 Mistakes, public judgment and professional recovery 18:10 Learning, growth and second chances in leadership 19:10 Investing in employees, boards and communities 19:45 Looking back on the podcast’s purpose and tone 21:00 Appreciation for listeners and future collaborations 21:47 Nancy reflects on Dave and Brandon’s growth 22:45 Gratitude, community and what comes next 23:40 Final goodbye and “take care of each other” 24:05 Closing banter and authenticity of the show 25:11 Nancy’s final words 25:37 Dave and Brandon close the episode

    28 min
  2. APMM Series: The Role of Emergency Management: From a Title on Paper to a Mature Agency

    May 13

    APMM Series: The Role of Emergency Management: From a Title on Paper to a Mature Agency

    What does a mature emergency management program look like before a community is tested? In this 2026 APMM series episode of PCC Local Time, Nancy Hess talks with Shawn Kauffman, Fire Director for the Centre Region Council of Governments and former Emergency Management Coordinator, about the human infrastructure behind effective emergency response. Shawn shares what he has learned over 40 years in emergency services. The conversation explores the importance of local knowledge, technical skill, regional coordination, relationships with county and state partners, and the ability to bring people together across silos before a crisis occurs. It is a practical and hopeful conversation for local government managers, elected officials, emergency service leaders, and volunteers who want to understand where this field is headed Be sure to check out and subscribe ro MuniSquare for more content on local government. TIMESTAMPS 00:00 — Introducing Shawn Kauffman and the Centre Region model 01:40 — What mature emergency management looks like 02:30 — From silos to coordination 04:00 — Building relationships before the emergency 05:20 — Local knowledge versus technical training 07:00 — Why county relationships matter in Pennsylvania 08:40 — Regionalization as a practical solution 11:00 — Volunteer capacity and looking beyond municipal borders 12:20 — No-notice events and what keeps emergency managers up at night 15:00 — The infrastructure of relationships 16:00 — What silos look like in real life 18:00 — Who makes a good emergency management coordinator? 19:30 — Falling in love with emergency management 20:20 — Who needs to be at the table? 22:10 — Lessons from major events 23:50 — Creating a “community within a community” 25:00 — Leadership, ego, and resistance 26:40 — COVID and the loss of in-person cohesion 29:00 — Working with state police and large institutions 30:30 — Large employers, institutions, and local emergency planning 32:20 — The future of emergency management 33:40 — The next emergency manager 34:40 — AI, forecasting, and the human factor 36:00 — Emergency management as a career path 37:20 — Shawn’s own path into the work 38:00 — Closing reflections

    41 min
  3. A 25-Year Relationship, Expressed in Three Words: How safety culture rests on wellness and connection.

    Apr 29

    A 25-Year Relationship, Expressed in Three Words: How safety culture rests on wellness and connection.

    "I need help." There are conversations in local government that change how you think about leadership. This is one of them. In this episode of PCC Local Time, I sit down with Chief David Lash of Northern York County Regional Police and Chief Dave Steffen, retired chief of Northern Lancaster County Regional Police, to talk about how the idea of wellness actually converts to meaningful outcomes inside a police agency. Link to an earlier episode with Chief David Steffen on Regional Policing Be sure to check out MuniSquare on Substack and our YouTube Channel TIMESTAMPS: 00:00 Opening: why wellness and policing are difficult to connect 02:00 A 25-year relationship: how it began 05:30 The shift in policing culture around wellness 10:00 February 2025: the UPMC shooting 13:30 Immediate response and the role of support systems 17:30 Continuity of care and leadership perspective 19:30 September 2025: the second critical incident 22:30 “Two minutes of hell”: what happened and what followed 24:30 Leadership under pressure and the role of relationships 26:30 The three-word call: “I need help” 28:30 Reframing wellness as culture, not program 29:30 Reducing stigma and normalizing support 31:00 Moving from reactive to proactive wellness 32:30 Total wellness: beyond mental health 34:00 Building access: systems, providers, and trust 36:30 Wellness and use of force: a possible connection 38:00 Mindfulness and officer buy-in 39:00 Feeling valued as a core metric 40:30 Resistance, generational differences, and adaptation 44:30 Extending wellness into the community 46:30 Budgeting for wellness as essential, not optional 48:00 Culture shift: from external image to internal strength 49:30 Closing reflections: what can be carried forward

    51 min
  4. APMM SERIES: What Does a Four-Star Restaurant Have to Do With Local Government? Unreasonable Hospitality in Public Service

    Apr 24

    APMM SERIES: What Does a Four-Star Restaurant Have to Do With Local Government? Unreasonable Hospitality in Public Service

    Two municipal managers introduced host Nancy to the same book: Unreasonable Hospitality by Will Guidara. Chris Garges and Joe Hogarth (also Chief of Police) join her to unpack what a four-star Manhattan restaurant can teach local government. Through a municipal lens, they talk about the front of the house and the back of the house, how "toiling in obscurity" is part of our success, why imitating others is a bad idea, and what Joe calls the nobility of the work. This PCC Local Time podcast episode has been created in partnership with APMM - the Association of Pennsylvania Municipal Management. 🎧 Full show notes and quotes at MuniSquare. Subscribe and get more content like this. TIMESTAMPS:00:00 Opening: what can a restaurant teach local government? 00:02 How Joe and Chris found the book 00:05 Nancy’s restaurant story and the customer experience lens 00:07 Silos, roles, and balancing departments 00:09 Real teamwork across public works, police, and codes 00:11 Volunteer work and building connection across staff 00:13 Why stories matter in shaping culture 00:16 Purpose, community, and significance in public service 00:20 Chris on marathon mindset and mental toughness 00:22 Why collaboration meets resistance 00:23 Vulnerability and the myth of the all-knowing leader 00:26 Humility, learning, and asking better questions 00:27 Learn from others, but do not imitate blindly 00:29 Hierarchy, feedback, and speaking honestly 00:31 Hospitality as a daily dialogue 00:33 Younger employees and visible community impact 00:34 What leaders do with resistant employees 00:36 Encouraging people when the work never feels finished 00:38 One takeaway for managers 00:39 Nobility, purpose, and the meaning of service 00:41 Final story: when someone thanks an officer for arresting them

    43 min
  5. The Stories We Carry: On James C. Scott and the Art of Not Being Governed

    Apr 17

    The Stories We Carry: On James C. Scott and the Art of Not Being Governed

    Why would anyone choose to evade governance, and what do contemporary versions of that choice look like in the communities we serve? What familial stories do we carry forward that are, at root, an attempt to evade government? The late James C. Scott, Yale political scientist, agrarian studies scholar, and, as he put it himself, an anarchist willing to raise only two cheers (as he titled one of his beloved books, Two Cheers for Anarchism), spent a career asking that question. Today we explore Scott’s book The Art of Not Being Governed, which outlines an arc of our history that is, for the most part, about people who have lived outside the reach of government systems. That we have fled, adapted, and re-integrated elsewhere, partly or fully, is fundamental to our human story. These stories reveal our diversity and resilience, but also our reluctance to be made “legible” to governments. Here with me are Dr. Mike Rowe (University of Liverpool), Dr. Tom Bryer (University of Central Florida, soon to be founding director of the Center for CivicLands and Democratic Stewardship at Old Dominion University), and Dr. Mandie Cantlin (township manager and lecturer at West Chester University). Together we take up Scott’s larger question: why do people stay within systems of governance, and why do they leave? Drawing on examples that range from Southeast Asia to contemporary communities, the conversation moves through themes of resistance, mobility, sustainability, and public trust. Our conversation offers many jumping-off points for deeper inquiry into how people navigate the edges of being governed. For those of us working in and around local government, Scott’s work asks us to look more closely at how people experience governance, and what it means to belong to a place. Check out MuniSquare.Substack.com and subscribe for more content on local government's role in our lives today. Timestamps00:00 — Molokai and the choice to say no05:30 — Why people stay or leave a place06:30 — Scott’s work and challenging linear progress09:30 — Rethinking prosperity and subsistence12:00 — Why people choose not to be governed13:30 — Modern examples: homeschooling and personal autonomy16:30 — Diversity, identity, and “legibility”18:00 — The push and pull of government in everyday life20:00 — Contemporary forms of resistance21:30 — Subsistence thinking in modern economies23:00 — Development, sustainability, and local choice24:30 — The role of government when people resist26:00 — Participation, “state picking,” and civic voice29:00 — Public trust and agency30:00 — Ecological systems and unintended consequences33:00 — Climate, risk, and the role of the state37:30 — Hill people, mobility, and “flight”40:00 — No single path forward41:30 — Civilization, exclusion, and who belongs45:30 — Living with tension in governance47:30 — Closing reflections

    49 min
  6. Who Decides What a Place is Worth? Guests Christa Breum Amhøj, and John Diamond

    Apr 8

    Who Decides What a Place is Worth? Guests Christa Breum Amhøj, and John Diamond

    Who gets to decide the value of a place? In other words, who gets to decide the metric? I brought that question to Christa Breum Amhøj, a Danish practitioner, researcher, and what I can only describe as a social architect because she reads a place the way a building architect reads a site. And to John Diamond, who sits in Manchester and has been watching the same tensions play out in the UK across decades of academic research, consultation, and engagement with emerging local government challenges. What follows is my attempt to trace the arc of what the three of us discovered together. Be sure to check out the full video on MuniSquare or our YouTube Channel and subscribe to get more content like this! Chapters01:39 — Opening: Who Creates Value in a Community?02:23 — Competing Definitions of Public Value03:38 — Rethinking Value: The Aging Society Example06:22 — Tourism, Resistance, and Local Control (Scotland Case)08:51 — Visible vs. Invisible Value11:11 — Micro-Experiments vs. Traditional Innovation14:53 — Professional Expertise vs. Local Knowledge19:43 — A Place Has Agency21:00 — Learning to Observe and Map a Place23:27 — From Problem-Solving to System-Based Thinking24:42 — Case Study: Faxe Municipality (Denmark)27:00 — Redesigning the Festival Through Community Input28:30 — Outcomes: Relationships, Access, and New Pathways32:49 — Why Process Matters More Than Outputs34:00 — Access and Infrastructure: The Transport Example37:45 — The COMPASS Model Overview42:30 — Managing Tension and Conflict in Co-Creation44:00 — Expanding the Definition of Prosperity46:30 — The Role of the Facilitator in Place-Based Work53:34 — Closing Reflections: Practice Over Theory

    57 min
  7. APMM Series: Who Really Shapes the Future of a Place? with Erin Trone and Keri (MIller) Kenepp

    Mar 31

    APMM Series: Who Really Shapes the Future of a Place? with Erin Trone and Keri (MIller) Kenepp

    Economic development isn’t just about buildings and business, sidewalks and parking, blighted malls and dying downtowns, housing shortages and shrinking workforces, casino controversies and data center ordinances. It’s actually about facilitating conversations with the people invested in the outcomes. Keri (Miller) Kenepp, Director of Community and Economic Development for College Township, Pennsylvania, and Erin (Genest) Trone, Project Manager for BusinessPA at the Pennsylvania Department of Community & Economic Development, walk us through a maze of issues facing local governments today and grant us invaluable insights into how we can think about a future together. This episode is made possible by a partnership with APMM, the Association for Pennsylvania Municipal Management. Be sure to subscribe to MuniSquare to get full content that includes all episodes of PCC Local Time and much, much more. Chapters00:00 – Who Shapes the Future of a Place? (Episode Setup) 02:00 – Keri’s Non-Traditional Path into Economic Development 05:00 – The Expansive Nature of Local Government Roles 07:00 – “Creating the Conditions” for Development 08:30 – The Long Game vs. Election Cycles 10:30 – What Elected Officials Want (and Need to Say in Public) 12:30 – Casinos: Public Resistance vs. Legal Reality 15:00 – Data Centers: Misunderstanding and Zoning Constraints 17:00 – “We Have to Allow for All Uses” (Policy Reality) 20:00 – The Power of Community Resistance (Nestlé Case) 22:00 – The Blighted Mall and Risk-Taking in Development 23:00 – Understanding the Private Sector (Erin’s State Role) 25:00 – Matchmaking: Communities and Companies 29:00 – The Facilitator Role Defined 31:00 – Advising Elected Officials (Pros, Cons, and Decisions) 33:00 – Tension: Standards vs. Development (Affordable Housing) 36:00 – Sidewalks as a Case Study in Equity and Safety 38:00 – Developer Perspective: Why Projects Don’t Pencil Out 40:00 – Blighted Properties and “Highest and Best Use” 43:00 – Redeveloping the Mall (Zoning Shifts and Density) 45:30 – Parking: Outdated Assumptions and New Thinking 49:00 – Changing Mindsets About Walkability 50:30 – What Keri Had to Unlearn About Economic Development 53:00 – Erin on Labor Shortages, AI, and Shifting Metrics

    59 min

About

No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes. [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]

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