PCC Local Time

Nancy Joan Hess

No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes. [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]

  1. When Loyalty Gets Complicated in Local Government - Generation on the Rise shows us some heat!

    4D AGO

    When Loyalty Gets Complicated in Local Government - Generation on the Rise shows us some heat!

    Summary: In this thought-provoking episode, Brandon, Dave, and Eden tackle the complex topic of workplace loyalty in local government. The hosts debate what loyalty means in practice, whether it’s connected to tenure, and how it differs from professionalism. The conversation takes an unexpected turn into residency requirements, sparking passionate disagreement about whether living in the community you serve impacts your work. As they wrap up 2024, the hosts announce exciting changes coming in 2025, including guest appearances. Generation on the Rise is produced by Nancy Hess (Publisher of MuniSquare) and features Eden Ratliff (Middletown Township Manager, Bucks County PA), Brandon Ford (Lower Merion Assistant Township Manager, Montgomery County PA, and Dave Pribulka (Bellefonte Borough Manager, Centre County PA) MuniSquare is a reader-supported publication. To subscribe to this feed, receive new posts and support our work, consider becoming a free or paid subscriber. Show Notes: What does workplace loyalty mean in local government?The connection (or disconnection) between loyalty and tenureICMA’s two-year standard and generational shifts in career mobilityProfessionalism vs. loyalty: which matters more?The heated residency debate: does living in your community change your recommendations?Small town dynamics vs. larger municipalitiesLooking ahead: Generation on the Rise adds guests in 2025! Timestamps: 00:00 - Cold open: ICMA’s two-year standard discussion01:00 - Holiday gift assembly war stories05:00 - Defining workplace loyalty in local government08:00 - The role of personal affinity in job selection11:00 - Measuring loyalty: what does it look like?15:00 - The two-year standard and its implications18:00 - Why managers move more frequently now22:00 - ICMA’s two-year standard revisited27:00 - Loyalty vs. professionalism in difficult decisions31:00 - The residency debate begins40:00 - Does living in your community affect recommendations?46:00 - Generational differences in mobility and commitment50:00 - Episode wrap-up and 2025 announcement

    54 min
  2. Strategic Planning: From Vision to the Cross-offable Action

    12/17/2025

    Strategic Planning: From Vision to the Cross-offable Action

    As the calendar year closes out, Eden Ratliff sits down with Brandon Ford and Dave Pribulka to talk about strategic planning in the real world: not as a glossy document, but as a working “rudder” for budget decisions, priorities, and day-to-day execution. They dig into the tension between aspirational goals (the “why”) and cross-offable action steps (the “how”)—including how to avoid plans that sound inspiring but don’t translate into steps, owners, timelines, or resources. Along the way, they compare planning approaches in large and small communities, debate when to use consultants vs. doing the work in-house, and talk honestly about what happens when boards turn over and want to toss the plan on the shelf. Generation on the Rise is produced by Nancy Hess and features Eden Ratliff (Middletown Township Manager, Bucks County PA), Brandon Ford (Lower Merion Assistant Township Manager, Montgomery County PA, and Dave Pribulka (Bellefonte Borough Manager, Centre County PA) Subscribe to MuniSquare on Substack and sign up for the Generation on the Rise feed. Highlights00:00 - Welcome & Year-End Check-In 00:01 - Episode Introduction: Strategic Planning 00:02 - Brandon's Love/Hate Relationship with Strategic Planning 00:03 - The Chicken or Egg Debate: Aspirational vs. Practical 00:04 - Dave Introduces "Cross-Offable" Action Steps 00:05 - The Comp Plan vs. Strategic Plan Hierarchy Debate 00:07 - Eden's Cascade Model: How Plans Connect 00:08 - Lower Merion's Annual Priorities Workshop Process 00:11 - Strategic Planning for Small Communities 00:15 - Dave: Small Communities Need It MORE 00:17 - Brandon's Reality Check: Need vs. Resources 00:18 - In-House vs. Hiring Consultants 00:20 - Dave on Pros and Cons of Each Approach 00:22 - Eden's Charlottesville Story: Third-Party Facilitation 00:24 - Most Memorable Planning Experiences 00:26 - Eden's 112-Person Strategic Team: "Planning Is Messy" 00:28 - Strategic Plans Cannot Replace Policy Process 00:30 - The Big Question: What When Boards Throw Out Your Plan? 00:31 - Defining AMI and ALICE (Housing Affordability Context) 00:34 - Dave: Sometimes Things Just Change 00:35 - "Failing to Plan Is Planning to Fail" - True or False? 00:37 - Emergency Planning Discussion 00:38 - Dave's Key Insight: Strategic Plans Give Managers "Cover" 00:40 - Final Wisdom: Planning for Communities of All Sizes 00:41 - Closing & Where to Listen

    41 min
  3. APMM Series: Everybody’s Hometown: How Media Borough Built a Sense of Place with Brittany Forman

    11/21/2025

    APMM Series: Everybody’s Hometown: How Media Borough Built a Sense of Place with Brittany Forman

    🎧 This episode of PCC Local Time is part of the APMM Series, featuring conversations with Pennsylvania’s municipal managers and leaders about the evolving practice of local government. In this episode, I talk with Brittany Forman, Manager of Media Borough in Delaware County, Pennsylvania, about what it takes to build — and preserve — a strong sense of place in a small community that has suddenly become a regional magnet. Brittany walks us through Media’s evolution from a struggling commercial district in the 1990s to today’s walkable, lively, “everybody’s hometown,” complete with trolleys, a regional rail station, an energetic restaurant district, and a deep environmental ethic. Listeners will hear a grounded, practical conversation about what local leaders can control, what they can influence, and what they simply need to adapt to as their communities change. This episode is for municipal managers, planners, elected officials, and anyone wrestling with growth, affordability, and the tension between tourism appeal and local character. CONTACT: Brittany Forman APMM PCC Local Time on MuniSquare SHOWNOTES00:00–01:10 — Opening & Purpose I introduce Brittany and set the stage: a conversation for municipal managers and elected leaders about transformation and sense of place. 01:10–04:00 — Brittany’s Path to Media Her career in HUD, Norfolk, mayor’s office, planning, private-sector consulting — and how Media’s economic development plan brought her to the borough. 04:00–06:00 — Living and Working in the Same Community Why Media feels like the right fit and what it's meant to be embedded in the place she serves. 06:00–08:30 — “Everybody’s Hometown” & The Trolley We discuss Media’s iconic branding, its historic trolley system, and early investments that anchor identity. 08:30–11:00 — Media’s Built Form & Good Bones Grid layout, transit access, mixed housing types, courthouse activity, and how the borough’s size (¾ sq mile) shapes everyday life. 11:00–13:30 — Media’s Recovery Story The 1990s: crime, vacancies, and disrepair — and how Mayor McMahon and elected officials actively recruited businesses and built events that revived the town. 13:30–15:30 — A Full Calendar: 30+ Annual Street Closures Brittany describes Dining Under the Stars, seasonal festivals, parades, and weekly programs that create social cohesion. 15:30–18:00 — Parks, Environmental Ethos & Regional Connectivity Media’s strong environmental culture, parks investment, and the importance of looking to adjacent municipal assets. 18:00–21:00 — Housing Pressure & Becoming a “Victim of Success” Demand outpacing supply, luxury units, price spikes, first million-dollar home, and concerns about seniors and young families. 21:00–23:30 — Media’s Affordable Housing Strategy Vision: a place where residents can access housing at every stage of life. Focus areas: households under $75k, seniors, zoning changes, office conversions. 23:30–26:00 — Preserving Character While Welcoming Growth Placemaking investments (Plum Street Mall), creating “third places,” and designing for...

    43 min
  4. APMM Series - City Managers as Deliberative Systems Leaders with Martín Carcasson

    11/14/2025

    APMM Series - City Managers as Deliberative Systems Leaders with Martín Carcasson

    🎧 This episode of PCC Local Time is part of the APMM Series, featuring conversations with Pennsylvania’s municipal managers and leaders about the evolving practice of local government. Follow APMM on LinkedIn and Read more at APMM.net In this episode of the APMM Series, produced in partnership with PCC Local Time, Nancy J. Hess and Dr. Martin Carcasson explore how local government leaders can shift from problem-solvers to systems builders. Together, they trace how small shifts in process — better questions, framing, and facilitation — can profoundly affect trust and decision-making in communities. Dr. Martin Carcasson is a professor of Communication Studies at Colorado State University and the founding director of the Center for Public Deliberation (CPD) — a university-community partnership that helps local governments, school districts, and civic organizations improve how they talk about complex public issues. Martin’s work draws from communication theory, social psychology, and systems thinking to design better public conversations about “wicked problems” — the issues that have no simple or permanent solutions. He has collaborated extensively with the Kettering Foundation, the National Civic League, and the International City/County Management Association (ICMA), where he’s trained city managers and superintendents to act as deliberative systems leaders. In his words: “If city managers see themselves as systems leaders — deliberative systems leaders — their job is to get a sense of how this system works, and then figure out how to intervene in this system to improve it.” More resources from Dr. Martin Carcasson: CPD resources page and my youtube channel 🧭 Timestamps00:00 – 02:20 — Opening: Why talk about conversations at all?Martin distinguishes debate, deliberation, and dialogue. “Debate, deliberation, and dialogue… each has strengths and weaknesses.” 02:20 – 05:10 — The Charlie Kirk example and what it reveals about campus “deliberative systems”A live example of tough conversations and what universities can learn. 05:10 – 07:30 — Nancy introduces Paul Bloom’s “Against Empathy” and the need for reflection“Am I being manipulated or am I being educated?” — Nancy 07:30 – 10:00 — Why conversation matters in local governmentNancy frames the skepticism many leaders have: “Do we really need all these meetings?” Martin connects it to wicked problems and shared goals “We prefer the simple story… but these issues require complexity.” — Martin 10:00 – 13:00 — Brain science and the limits of human natureWhy we resist nuance — and how public processes often make this worse. 13:00 – 16:40 — Pre-work matters: why tough conversations shouldn’t start “on the fly”“Confidence becomes very powerful… often when it shouldn’t be.” —...

    45 min

About

No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes. [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]