19 episodes

Success can be boiled down to your answer to three questions: Who are your people? What is your process? How are you serving others? This is where Bill Kasko, the President & CEO of Frontline Source Group, came up with the idea for People. Process. Service.™. Each month we’ll be speaking to another successful and interesting person who explains what People. Process. Service.™ means to them.

People. Process. Service‪.‬ Bill Kasko

    • Business

Success can be boiled down to your answer to three questions: Who are your people? What is your process? How are you serving others? This is where Bill Kasko, the President & CEO of Frontline Source Group, came up with the idea for People. Process. Service.™. Each month we’ll be speaking to another successful and interesting person who explains what People. Process. Service.™ means to them.

    S2E4: The Entrepreneurial Journey of a True Pioneer

    S2E4: The Entrepreneurial Journey of a True Pioneer

    On this episode of People. Process. Service.™ hosts Bill Kasko and Tyler Kern are joined by Travis Rosbach, noted entrepreneur and founder of Hydro Flask. Travis shares the incredible journey that took him from being a boat captain in the waters of the Caribbean to the skies as a commercial pilot and across the ocean to China, where he manufactured his first water bottles. You don't want to miss this conversation!

    • 51 min
    S2E3: Building Relationships and Celebrating Skilled Trade Careers

    S2E3: Building Relationships and Celebrating Skilled Trade Careers

    For this episode of People. Process. Service.™, co-hosts Bill Kasko and Tyler Kern are joined by Greg Crumpton, expert dot connector and VP at ServiceLogic. Greg has spent his career building relationships and celebrating skilled trades. The conversation touches on the importance of passing along knowledge, the need for skilled trade labor, and the personal & professional benefits of building rich and long-lasting relationships.

    • 46 min
    S2E2: Reconnecting with a Pioneer of Telemedicine and Serial Entrepreneur

    S2E2: Reconnecting with a Pioneer of Telemedicine and Serial Entrepreneur

    Co-hosts Bill Kasko and Tyler Kern are joined by Michael Gorton, co-founder of Teladoc and 14x serial entrepreneur, for a wide-ranging conversation touching on telemedicine, the post-COVID landscape for entrepreneurs, and much more.

    • 38 min
    S2E1: After a 2.5 year hiatus, the team is back! Part 2 of 2

    S2E1: After a 2.5 year hiatus, the team is back! Part 2 of 2

    Co-hosts Bill Kasko and Tyler Kern are joined with guests David Cerami & Mike Cook as they kick off People Process Service for a brand new season. Part 2 of a 2-part conversaion.

    • 25 min
    S2E1: After a 2.5 year hiatus, the team is back! Part 1 of 2

    S2E1: After a 2.5 year hiatus, the team is back! Part 1 of 2

    Co-hosts Bill Kasko and Tyler Kern are joined with guests David Cerami & Mike Cook as they kick off People Process Service for a brand new season. Part 1 of a 2-part conversaion.

    • 25 min
    The Post-COVID-19 Future of the Hiring Industry

    The Post-COVID-19 Future of the Hiring Industry

    The hiring industry, like every industry the world over, has been forced to navigate the COVID-19 pandemic and find unique ways to come out of this unprecedented period stronger than ever.

    “The effect of this on the employment side has been, obviously, devastating,” said Bill Kasko, Frontline Source Group President and CEO. “This has been so much different than a recession that we can kind of see coming over the hill. As the clouds roll in, we can prepare for it, and we know what’s coming. This just hit us all out of the blue.”

    For Frontline, itself, that’s meant adapting to remote work requirements, assessing the implications of returning to the office across a wide range of industries, and more.

    While Kasko said the industry effectively “fell off a cliff” in the wake of the pandemic, six months later, there are signs of hope.

    “I’m happy to report that, six months into this, recovery is happening,” he said. “It’s slow, and it’s in different sectors. … But I will tell you that Texas is very strong. Texas is back on the right path, and it’s happening. It’s just not happening like we want.”

    In particular, the hospitality, restaurant and travel industries are still struggling to rebound, exemplifying a more widespread impact that previous economic events, which often targeted fewer sectors.

    To continue working toward recovery, Kasko said the emphasis needs to be on the portion of the population still working and on the people, processes and service that have enabled some companies to weather the storm more effectively than others.

    “There wasn’t a book on this, so we’re doing the best we can to get people back to work. … I told someone the other day, we’re at 11% unemployment,” he said. “That’s still 89% of the people working. We need to focus on that.”

    • 37 min

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