People. Process. Service.

Bill Kasko

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CAREERS

People. Process. Service.

Success can be boiled down to your answer to three questions: Who are your people? What is your process? How are you serving others? This is where Bill Kasko, the President & CEO of Frontline Source Group, came up with the idea for People. Process. Service.™. Each month we’ll be speaking to another successful and interesting person who explains what People. Process. Service.™ means to them.

11/08/2023

S2E4: The Entrepreneurial Journey of a True Pioneer

On this episode of People. Process. Service.™ hosts Bill Kasko and Tyler Kern are joined by Travis Rosbach, noted entrepreneur and founder of Hydro Flask. Travis shares the incredible journey that took him from being a boat captain in the waters of the Caribbean to the skies as a commercial pilot and across the ocean to China, where he manufactured his first water bottles. You don't want to miss this conversation!

51 min
06/20/2023

S2E3: Building Relationships and Celebrating Skilled Trade Careers

For this episode of People. Process. Service.™, co-hosts Bill Kasko and Tyler Kern are joined by Greg Crumpton, expert dot connector and VP at ServiceLogic. Greg has spent his career building relationships and celebrating skilled trades. The conversation touches on the importance of passing along knowledge, the need for skilled trade labor, and the personal & professional benefits of building rich and long-lasting relationships.

46 min
03/06/2023

S2E2: Reconnecting with a Pioneer of Telemedicine and Serial Entrepreneur

Co-hosts Bill Kasko and Tyler Kern are joined by Michael Gorton, co-founder of Teladoc and 14x serial entrepreneur, for a wide-ranging conversation touching on telemedicine, the post-COVID landscape for entrepreneurs, and much more.

39 min
11/18/2022

S2E1: After a 2.5 year hiatus, the team is back! Part 2 of 2

Co-hosts Bill Kasko and Tyler Kern are joined with guests David Cerami & Mike Cook as they kick off People Process Service for a brand new season. Part 2 of a 2-part conversaion.

26 min
11/18/2022

S2E1: After a 2.5 year hiatus, the team is back! Part 1 of 2

Co-hosts Bill Kasko and Tyler Kern are joined with guests David Cerami & Mike Cook as they kick off People Process Service for a brand new season. Part 1 of a 2-part conversaion.

25 min
10/14/2020

The Post-COVID-19 Future of the Hiring Industry

The hiring industry, like every industry the world over, has been forced to navigate the COVID-19 pandemic and find unique ways to come out of this unprecedented period stronger than ever. “The effect of this on the employment side has been, obviously, devastating,” said Bill Kasko, Frontline Source Group President and CEO. “This has been so much different than a recession that we can kind of see coming over the hill. As the clouds roll in, we can prepare for it, and we know what’s coming. This just hit us all out of the blue.” For Frontline, itself, that’s meant adapting to remote work requirements, assessing the implications of returning to the office across a wide range of industries, and more. While Kasko said the industry effectively “fell off a cliff” in the wake of the pandemic, six months later, there are signs of hope. “I’m happy to report that, six months into this, recovery is happening,” he said. “It’s slow, and it’s in different sectors. … But I will tell you that Texas is very strong. Texas is back on the right path, and it’s happening. It’s just not happening like we want.” In particular, the hospitality, restaurant and travel industries are still struggling to rebound, exemplifying a more widespread impact that previous economic events, which often targeted fewer sectors. To continue working toward recovery, Kasko said the emphasis needs to be on the portion of the population still working and on the people, processes and service that have enabled some companies to weather the storm more effectively than others. “There wasn’t a book on this, so we’re doing the best we can to get people back to work. … I told someone the other day, we’re at 11% unemployment,” he said. “That’s still 89% of the people working. We need to focus on that.”

38 min
10/08/2020

Entrepreneurship is About Cleaning Toilets

For Michael Gorton, summing Mt. Kilimanjaro was his second largest accomplishment while on his journey to Africa. That week-long trek to the top resulted in the formation of Teladoc, a telemedicine company that connects patients with remote physicians. Gorton joined Tyler Kern, Bill Kasko, and April Melton on this episode of People, Process, Service, a Frontline Source Group podcast. “In the beginning,[the idea] was that every downtown should have a room where people can walk in and see a remote doctor,” Gorton said. “We spent two years building and testing the model, because we knew it was going to be controversial.” Gorton noted how he and his collaborators tested the model for years, nailing down their processes. He admitted that they took the controversial perception very seriously. “We knew we were going to change the world. The board of medical examiners knew we were going to prison,” Gorton said. The Teladoc team decided to approach the various state boards of medical examiners by taking every concern as seriously as possible and consulting with the most talented and respected clinical physicians and doctors in public service. “We got some of the best doctors in the country,” Gorton said. Now, Gorton is focusing on much larger goals, literally. His current operation, Back To Space, is aiming to motivate young people to return to space the way they did in the heyday of the Apollo missions to the moon. He motioned that, to be an entrepreneur, one needs to be willing to clean the toilets in the morning, negotiate the million-dollar deal in the afternoon and, perhaps one day, even walk on the moon. Listen to the full interview for the rest of the story.

47 min
10/08/2020

Creating an Experiential Restaurant

Kyle Noonan is the CEO of FreeRange Concepts. FreeRange owns The Rustic, Mutts and many other restaurant concepts. He is a pioneer in the hospitality industry with a large social media following. FreeRange Concepts knows how to use its following to its advantage to bring in customers to experience their unique restaurant concepts. Noonan joins Tyler Kern and Bill Kasko, CEO, Frontline Source Group to talk about the history of his business partnership and running a successful restaurant experience. FreeRange Concepts now has restaurants open in three major cities - Dallas, San Antonio and Houston, Texas. Noonan said they are staying away from Austin, Texas at the moment because of the huge competition there. Noonan gave some advice when growing a business, saying that it is important to have good consultants and people. Early on in the business, they used their budget to pay people who know what they are doing and worried about making money, later. Noonan said that they modeled their work after the military’s structure and way of management. Another piece of advice he gave was that it helps to have top-level talent to promote the business, adding not to be afraid to pay extra for that promotion. Noonan talked about his business partner and how to cultivate a healthy relationship. He said that two partners have to have different skill sets and respect each other’s decisions. An issue the company constantly addresses is finding the right people to hire because of high turnover. The conversation turned to the fact that, at some point, this is just part of the industry. Noonan said to take time to write and rewrite the mission statement and let employees and customers know what it is. Listen to the full interview for the rest of the story.

51 min

Success can be boiled down to your answer to three questions: Who are your people? What is your process? How are you serving others? This is where Bill Kasko, the President & CEO of Frontline Source Group, came up with the idea for People. Process. Service.™. Each month we’ll be speaking to another successful and interesting person who explains what People. Process. Service.™ means to them.

Creator

Bill Kasko
Years Active

2022 - 2023
Episodes

19
Rating

Clean
Copyright

© All rights reserved.
Show Website

People. Process. Service.