87 episodes

This podcast is for HR Professionals, Business Owners, and CEOs who want to learn and discuss the tools, tactics, and strategies that help us create a happier, more productive employee workforce.

People Processes Rhamy Alejeal

    • Non-Profit

This podcast is for HR Professionals, Business Owners, and CEOs who want to learn and discuss the tools, tactics, and strategies that help us create a happier, more productive employee workforce.

    People Process Interviews: Lee Caraher

    People Process Interviews: Lee Caraher

    Good morning Ladies and Gentlemen. This is Rhamy Alejeal, your host of People Processes. We're so excited to have you tune in today. Today we are interviewing Lee Caraher.

    She is the founder and CEO of double forte PR, did a double forte PR and digital marketing. She is the author of “Millennials and Management: The Essential Guide To Making it Work at Work.” She based the book on her experience with epically failing and then succeeding at retaining millennials in her business. Her second book, “The Boomerang Principle, Inspire Lifetime Loyalty From Employees” was published in 2017. It's a pragmatic and actionable guide to creating high performing work cultures ready for the future. And we are so excited to have her on. Lee, are you there?

    I'm here, Rhamy. Thank you so much for having me.

    Well, I'm ecstatic to have you. I want to start with figuring out how you got into your current business, doing PR and really writing a lot about HR work.

    So I started my PR career after college. I graduated from Carleton College in Minnesota with a degree in medieval history. Very helpful. I did not know what I was going to do when my friend Ramona and I were talking and she said, you should really check out this PR thing. I think you'd do well in it. And so I checked it out and here I am almost a little more than 30 years later having been in the public relations career and communications career my whole career.

    30 years, man, you must start it at I guess what age, age to age, three rolled right out of college.

    Sorry. You know, I'm very enhanced.

    Sure. Well, in 30 years of doing this, I know you've had some crazy highs and some probably pretty rough lows. So what I love to do is start with our guests talking about their toughest time, because I think our listeners learn more from the failures in our guests stories and they do from the successes. So why don't you take us really to that time, maybe even like a specific day you realized you had a problem, what happened and tell us that story. Then we can talk about maybe some of the things that our listeners could learn.

    Sure. So I started my company with a co-founder, a very good friend who we'd worked together many years before we started the company. In four years he said, I really don't wanna do this PR thing anymore, Lee. He left the company and actually he came back and then he left again. Which is about my second book, boomerang. But well, going forward, a few years ago I was thinking about what is next for the company. The company needs to transcend my tenure there and who would take over for me. There really wasn't anybody in the company who either wanted to or could become the CEO of the entity. So I was intent on bringing somebody in. I did that. I brought someone I knew pretty well.

    I thought of the company and some cultural things were a bit different as you always will. You know, everything is not static. But my gut, I was very intent on finding this person and getting that person in place which I did. After a couple of years, that thing happened, it was like, Oh well, it's just him. He's just different than me, etc. And then one day or one week, he lost four clients all at the same time, really for the same reason. Not for our performance, but really about him. And I was like, okay, ding, ding, ding, ding, ding. I go, you have to listen to your gut. So, we parted ways and I wished him well. But it takes a long time to recover from that. You know, you don't just like one day have a succession plan and the next day, get rid of that person and say, okay, everything's okay. You really have to read it.

    Right. The cascading. Yeah. We had a guest not too long ago, in a very similar situation. Brought on a COO with the idea of this person eventually taking over in the the investment and transition time to getting them up and then, that person not working out. It's a m

    • 32 min
    People Process Interviews: Jacob Baddsgaard

    People Process Interviews: Jacob Baddsgaard

    Ladies and gentlemen, welcome to the people processes podcast. I'm your host, Rhamy Alejeal and I am excited today to welcome Jake Baddsgaard.

    He is an amazing entrepreneur. After growing one of his first pay-per-click clients from 25 to 250 employees, Jake realized that he had a gift for using Pay-per-Click marketing to drive dramatic business results. To help more companies succeed online. Jake found a disrupted IV advertising, PPC and CRO management agency that has helped hundreds of companies realize unprecedented growth and profitability from online advertising.

    Of course, as an HR channel, though we're more interested in that. In the last six years since its founding, disruptive advertising has grown from two employees working in Jake's basement to a flourishing agency with more than 160 employees and a run rate of over 20 million, puts it at number 145 on the 2017 inc 500 list and is listed as one of USA today's best places to work in Salt Lake City in 2019. So we're ecstatic to have you here, Jake. Thanks for coming on.

    Thanks for having me, Rhamy.

    Well Jake, on a lot of kids don't necessarily dress up as marketing guys and business owners when they're eight years old, you got to tell me, how did you wind up getting into this industry?

    You know, you're right. I never did dress up as a marketing agent, right? Well, and how many of our businesses were even around when we were kids, right? Like, this is a whole new world. It's interesting that you asked that question because there's probably a trillion things that happened that ultimately led to where I'm at today. And I look back from the first job I had when I was eight years old. The first business idea I tried to execute on at a young age. Ultimately I would probably almost pin it down to the moment that I experienced in my corporate career. Before going down this entrepreneurial path, which I kind of just had realized, that moment in an annual performance review where I realized I will no longer have the growth as a person. Professionally or financially that I'm looking for from here. It was my moment of either choosing to settle or choosing to move on and, and to create that environment for myself. I would say, that was probably more of the real moment that kind of catapulted me down the path that I'm on. Was realizing that I wasn't gonna find the fulfillment I was looking for in life if I didn't take that chance. Unfortunately, my wife was supportive in that decision.

    Yup. A good partner is everything, isn't it? Yeah. Well, you've been in business a while and of course you've grown to a very successful company with a great revenue and good employees. But a lot of our listeners are in an earlier phase of their company. They're still about maybe bridging out on their own or they're part of a larger organization. I think a lot of them kind of get caught up in thinking about what the success looks like. But it's the failures along the way that teach us the most. So I always ask my guests to share with us their largest entrepreneurial mistake, failure, really, really, really bad day. And tell us that actual story, like what happened and how'd you feel and how did it come about? And then we'll talk a little bit about what our listeners can learn from it.

    Yeah. Well. You know, when you asked that question, I imagined myself holding a scroll with all of the failures that I've had as an entrepreneur and like opening that up, letting it drop to the floor, and it just keeps rolling. Right? It's the hardest thing for every entrepreneur I ask. Yeah. It's hard. It's a journey of ups and downs, but, I want you to think of your worst one.

    Well. Let's just go ahead and get personal on this one. A lot of this becomes more in focus with a little bit of hindsight in perspective. And what I realized at what probably the biggest failure that I had, and I'll relate this to a sp

    • 39 min
    Q&A: Does Workers Comp Count against FMLA?

    Q&A: Does Workers Comp Count against FMLA?

    Listen and learn about FMLA and workers' compensation. We're going to be talking about required religious holidays and a few more topics.

    • 10 min
    Do you have a Performance Based Bonus Plan?

    Do you have a Performance Based Bonus Plan?

    Good morning, Ladies and Gentlemen. Welcome to the People Processes podcast where we dive deep into the tools, laws and yes policies and processes that you need to scale and grow your people processes. I'm your host, Rhamy Alejeal and I'm the CEO of People Processes. My company helps organizations all across the USA streamline, optimize, implement, and revolutionize their HR operations. We've helped hundreds of companies and thousands of HR leaders across the world get their people processes right.

    Today, we're going to take a look at a new study that's come out. A survey that says, the pervasive use of short term incentives among private employers is now at 99%. We are talking about what that is, why it's important and why if you are one of the smaller private companies, you need to be taking a look at it too. Before we go deep, I want to ask you to please subscribe to our podcast. You can find us on iTunes, Google podcast, Spotify, Stitcher, pretty much any podcast or of your choice. You can also subscribe at peopleprocesses.com which will give you exclusive subscriber only content. Okay. Let's dive right in.

    Short term incentives is this, the use of it across almost every larger size private employer shows the desire to reward employee performance and compete for talent in a tight labor market. Even nonprofits and government organizations, 68% of them make use of short-term incentives. These are the two of the primary findings caption. The 2019 incentive pay practices, privately held companies and 2019 incentive pay practices, nonprofit government organizations which were conducted by worldwide work in partnership with compensation advisory partners. These surveys go all the way back to 2007 and have now run every year. Some of the key findings in this report is that spending on STI reflect 6.5% of all operating profit at median up from 6% or down from 6% in 2017 and up from 5% in prior years.

    So 6.5% of operating profit at medium, up from 6% in 2017 and 5% in prior years. Got my columns off wrong. Companies are allocating more to reward, attract and retain talent. Let's talk for a second about what an STI is. A short term incentive. That's basically a bonus tied very tightly to a specific project, a KPI, a weekly, monthly, quarterly project. It's not an annual bonus or it may be an annual bonus but it's not something based on like long-term company profitability like equity. Like large companies a lot of times offer stock options. Those are example of a long-term incentive. Short term incentives are, Hey look, we've been this year or this quarter or this month you've got this project done, this job, we're going to do a bonus. And if you look across larger privately held organizations, now 99% some method of that short term incentive and end the nonprofits 68% and small government are using it is blowing me away. Annual incentive plans are the most common type of STI. Those are at 86% compared to spot awards. Project bonuses as firms seem to be consolidating their STI spending unstructure. Structured annual incentive plans that can incorporate company-wide financial metrics and other objectives rather than it being that more project-based. There is an uptake in long-term incentive plan, 62% versus 54% in 2017 which means that they are as a lot more people who are offering equity or profit sharing match over the long-term, those kinds of things.

    One of the most compelling takeaways of the 2019 survey is the increased use of LTI plans by private companies said Sue Holloway, CCP CCP director of an executive compensation strategy world at work. She went on to say private companies realize they need this total rewards component to up their game to compete with public companies for top management talent. Regarding the nonprofit sector, three out of four, 76% nonprofits use STIs in some way or another. For these organizations

    • 9 min
    People Process Interviews: Angela Lauria

    People Process Interviews: Angela Lauria

    Dr. Angela is the founder of the author incubator and creator of different processes for writing a book that matters. In 2018, The Author Incubator was ranked #275 on the Inc. 500 fastest growing companies and #87 on Entrepreneur Magazine’s Entrepreneur 360.

    Angela is an expert when it comes to building teams and scaling businesses and we are ecstatic to have her on the show.

    • 40 min
    New Trump Order means Insurance has to tell you how much things cost?

    New Trump Order means Insurance has to tell you how much things cost?

    Good morning, Ladies and Gentlemen.

    Welcome to the people processes podcast where we dive deep into the tools, laws and processes that you need to scale and grow your people processes. I'm your host, Rhamy Alejeal and I'm the CEO of people processes. My company helps organizations all across the United States streamline, optimize, implement, and revolutionize their HR operations. We've helped hundreds of companies, thousands of HR leaders across the world get their people processes right. Today, I'm excited to dive in a little bit into a new Trump department of labor health and human services regulation that talks about insurance regulation, how fun, how sexy, how crazy, but this insurance regulations a little different. It says that insurance companies are going to have to disclose how much you will pay for a service before you get it. Whoa. Before we dive too deep, I just want to ask you to please subscribe to our podcast. You can find us on iTunes, Google podcasts, Spotify, Stitcher, pretty much any pod catcher you like. We're there. You can also subscribe to peopleprocesses.com which is what I love because we give you exclusive subscriber only content in there, like our new on-boarding checklist for 2020 with updated information about the four pretty cool setup. Check it out at peopleprocesses.com.

    All right, let's dive right into this thing. So what is Trump doing? Okay. On November 27th, 2019 the U S department of labor, health and human services and the treasury jointly issued a proposed rule. That rule is actually linked on the peopleprocesses.com website if you want to read it in depth yourself. That rule is going to require group health plans and health insurance issuers in the individual and group markets to disclose price and call sharing information upon request to participants, beneficiaries and enrollees or their authorized representatives.

    So that means your actual plan participants, your employees, their spouses and their kids, if they ask the proposal would give consumers real time personalized access to call sharing information including an estimate of their call sharing liability for all covered healthcare items and services through an online tool that most group health plans and health insurance issuers would be required to make available to all of their members and even in paper form at the consumer's request. Good Lord, I can't even imagine. Maybe that'd be a two week process to get a letter in the mail or something. This is going to help consumers compare costs between specific providers before receiving care. So imagine you know you need a knee surgery rather than knowing your deductible and your out-of-pocket and assuming, all right, well this is gonna max it out or maybe it will be less or Hey, my doc said it'd probably be around three grand and then trying to figure out what that would mean.

    You could use the online tool, look up specific pre-negotiated rates with specific carriers or with your insurance carrier, with specific providers and get an actual estimate of what you would pay given your deductible spend so far, your max deductible, your max out of pocket, your co-insurance rate and their negotiated rate with that provider. It would allow you to shop providers. This could be huge. Together the agencies concluded that the additional price transparency efforts are necessary to empower a more price conscious and responsible healthcare consumer, promote competition in the healthcare industry and lower the overall rate of growth in healthcare spending. Look, I don't care what your politics are. Healthcare spending has gone crazy for a long time. Really since the mid 2000's before Obamacare. Though Obamacare really added some costs in there too. It's been a roughing and one of the reasons is that employees and just consumers in general can't shop you.

    It's like you went to best buy and you h

    • 10 min

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