PHCPPros: Off the Cuff

PHCPPros

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Throughout every month, our editors are holding conversations with plumbing, heating, cooling and piping leaders on current events, business, leadership, challenges, celebrations and more. The views and opinions expressed in these conversations are those of the guests, and do not necessarily represent a position of PHCPPros.

16/12/2025

Investing in Tomorrow’s Tradespeople with SupplyHouse's Christine Boehm

In our latest Off the Cuff episode, PHC News Editor Steve Smith is joined by Christine Boehm, Communications and Events Team Lead at SupplyHouse! Recorded live from the PHCC CONNECT trade show floor this fall, the duo explore how SupplyHouse is helping shape the future of the skilled trades with its Track to the Trades initiative. Now in its second year, Track to the Trades is poised to deliver $100,000 in scholarships, grants, and in-kind donations, benefiting accredited trade schools and organizations such as Tools & Tiaras and Operation Tiny Home. The conversation highlights how SupplyHouse’s GRIT philosophy — Generosity, Respect, Innovation, and Teamwork — guides the program’s design, while real-life success stories illustrate the tangible difference this support makes for students pursuing careers in the trades. About Christine: Christine began her career at SupplyHouse in Customer Service and Product Support, where she developed a deep understanding of the company’s customers, products, and values — a foundation that continues to inform her approach to communication and engagement today. Christine holds an advanced degree in Nonprofit Leadership and Management, and her academic and professional experiences are rooted in a passion for mission-driven work that builds connection and community. She is dedicated to creating meaningful experiences that reflect SupplyHouse’s culture of care - both for its employees and for the tradespeople who power the industry.

19 phút
02/10/2025

Mastering Fulfillment in the Age of Instant Expectations with SupplyHouse’s Kaytee Grey

In our latest episode, PHC News Editor Steve Smith is joined by Kaytee Grey, vice president of SupplyHouse’s supply chain and fulfillment operations! Tune in as Kaytee talks about the steps she takes to ensure timely, accurate, and cost-effective delivery to customers — discussing streamlining processes, what automation brings to supply chain management, and how to develop productive teams. Prior to joining SupplyHouse, Kaytee held several influential positions in demand, financial planning, pricing, and promotion at leading companies, including HSN, QVC, Target, Family Dollar, and Dollar Tree.

25 phút
18/09/2025

September PHC News Cover Story Extra with Head’s Plumbing's Khadija Head

In this month's cover story extra, Editor Steve Smith sits down with Khadija Head, chief leadership officer at Head’s Plumbing Sales & Service! Tune in as the duo discuss — What it means to Khadija to lead the oldest Black-owned plumbing business in GeorgiaThe history behind Head’s Plumbing and how Khadija's grandfather was instrumental in its establishmentWorking in a family business and how Khadija and her brother balance each other's professional strengths Khadija's impressive NCAA career and how she utilizes her coaching skills with the staff at Head'sThe importance of representation in the trades And more!

38 phút
07/08/2025

All Things Backflow Prevention with Watts Water Technologies' Ian Baynes

In our latest episode, PHCPPros Editor Steve Smith is joined by Ian Baynes, VP/ GM Fluid Solutions at Watts Water Technologies! Tune in as the duo discuss all things backflow prevention — Why Watts started National Backflow Prevention Day in 2021 and how it has evolved since How connected products have changed the game What plumbers can do to raise awareness The surprising results of Watts' recent homeowner survey on the topicWhat to expect during Watts' backflow webinar on Aug. 15 And more!Discover how smart backflow technologies are helping engineers and facility pros design safer, more resilient buildings. Accelerate your career today – register now: https://ow.ly/BgaB50WtlZw About Ian: With more than 35 years of manufacturing, marketing, and global business leadership experience, Ian joined Watts in 2017 as Snr. Product Manager, Backflow. In 2019, Ian transitioned into the role of Director Product management, and in 2025 he became the VP/ GM of the Fluid Solutions platform. In this role, Ian is responsible for the platforms’ profitable growth, product innovation, influencing codes and standards, and improving customer’s experience.

23 phút
15/07/2025

July PHC News Cover Story Extra with Auer Steel's Jon Hirsch

In this month's cover story extra, Editor Steve Smith sits down with Jon Hirsch, director of business development for Auer Steel & Heating Supply Co. — a family-owned HVAC wholesaler based in Milwaukee. Hirsch and his team routinely visit local high schools to talk to the students about working in the skilled trades, and in 2023, Auer opened its own 5,400-square-foot Technical Training Center to train both aspiring and existing techs. Tune in as the duo discuss why Auer Steel was inspired to get high school students to pursue careers in the skilled trades, how perceptions of the skilled trades have evolved over the years, what teaching methods the company uses to keep students interested, and more. Plus — we dive further into this month's cover story and learn more about the company's work with trade skills program ACE Academy and contractor Air Tech Heating.

35 phút
17/06/2025

Growing with Private Equity feat. Lehman Pipe and Supply CEO Josh Aberman

In our latest episode, The Wholesaler Editor Ruth Mitchell is joined by Josh Aberman, CEO of Lehman Pipe and Supply! The wholesale distributor of pipe, valve, and fittings is based in Miami, with five locations in Florida and the Caribbean. Josh joined the company more than 15 years ago as its general manager, working his way through leadership roles when he was named president in 2023 and CEO in September 2024. Tune in as he and Ruth discuss Lehman Pipe's recent decision to partner with a private equity firm, the specific goals and challenges the company is addressing, and the advice Josh has for other businesses looking to take a similar path. Plus — learn all about the Plumbing Contractors Association (PCA) and Josh's involvement with the group!

21 phút
08/05/2025

How Wholesalers Can Harness the Power of AI with Matco-Norca's Amy Zucchi-Justice

In our latest episode, The Wholesaler Editor Ruth Mitchell is joined by Amy Zucchi-Justice, director of marketing for Matco-Norca! The company is a supplier of globally sourced, code-compliant plumbing and PVF products for use in residential, commercial and industrial applications. With a hands-on approach and a creative mindset, Amy has built a career leading strategic planning, branding, and business development initiatives. Join her and Ruth as they dive into how wholesalers can harness the power of artificial intelligence (AI) to elevate customer engagement and streamline content creation!

24 phút
31/03/2025

"Know What You Bring to the Table" with mSupply’s Mary Jo Hann

In our latest Off the Cuff episode, The Wholesaler Editor Ruth Mitchell is joined by Mary Jo Hann, Vice President of Enterprise Marketing for mSupply (formally known as Marcone), a $2 billion distributor to the HVAC, plumbing, appliance parts, commercial kitchen and pool/spa industries. With a staff of 15, Mary Jo oversees marketing for 12 individual HVAC distributors, three plumbing companies and another three verticals spanning both the United States and Canada. Tune in as we discuss her career path, what excites her most about the current opportunities in the HVAC industry, her experience on HARDI’s marketing council, the advice she would give to other women looking to advance in HVAC, and more!

23 phút

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Throughout every month, our editors are holding conversations with plumbing, heating, cooling and piping leaders on current events, business, leadership, challenges, celebrations and more. The views and opinions expressed in these conversations are those of the guests, and do not necessarily represent a position of PHCPPros.

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