Pivoting to Technology Adoption

Donna P. Mitchell
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70% of technology transformations fail. Not because of the technology — because organizations never close the adoption gap. Host Donna P. Mitchell, The Transformation Authority™ and author of Pivoting to Technology Adoption: Mind the Gap, brings 48 years of Fortune 500 experience across telecommunications, aviation, airline, healthcare, and Web3/AI to every conversation. She's enabled 150,000+ professionals through four major transformation types — and she knows exactly where adoption breaks down. Each episode features executives, strategists, and innovators who've faced the gap firsthand. AI governance, workforce enablement, healthcare technology, enterprise transformation — the leadership decisions that determine whether your investment delivers or derails. Forbes Business Council. C-Suite Network Contributor. Five industries. One question: Will your people adopt what your technology promises?

  1. Adoption Matters More Than Sophistication — MEST Africa

    3D AGO

    Adoption Matters More Than Sophistication — MEST Africa

    The best system is not the most advanced one. It is the one your team will actually use. Host Donna P. Mitchell goes inside the MEST Africa AI Startup Program in Accra, Ghana — where 30 entrepreneurs from 7 West African nations are building AI companies with fewer resources than most US enterprises spend on a single pilot. Joined by Paul Crafer, Emily Fiagbedzi, Desmond Kwaku Coffie, and Chidinma Judith Akunwa this conversation challenges how executives think about adoption, talent, and where AI leadership is being built. MEST alumni now work at Google, Microsoft, Meta, OpenAI, and Anthropic. Founded in 2008: 2,000+ entrepreneurs trained, 94+ companies funded, $30M deployed across 30+ countries. TOPICS COVERED: Why adoption matters more than sophistication Africa's leapfrog history: mobile, mobile money, and now AI How MEST pivoted to AI-native product development Edge devices and small models: building AI without billion-dollar data centers Why women in technical roles must communicate their work as confidently as they build it What US C-suite leaders must understand about African AI talent How to get involved: mentorship, expertise, and MEST's call to action (00:00) Welcome and Introduction (02:59) Paul Crafer: Why Africa, Why Now, Why MEST (06:49) Africa's Leapfrog History: Mobile, Mobile Money, and AI (08:24) Emily Fiagbedzi: The MEST Story — From Software to AI-Native (13:12) 30 Entrepreneurs, 7 ECOWAS States, One AI Cohort (16:58) Desmond Kwaku Coffie: From Chemical Engineering to AI Builder (20:24) The WhatsApp Solution: Adoption Over Sophistication (24:34) Chidinma Judith Akunwa: Women in Deep Technical Roles (29:14) Visibility and Communication: The Seat at the Table (32:12) Paul Crafer: What C-Suite Leaders Must Understand About African Talent (36:00) Edge Devices and Building AI Without Data Centers (40:47) MEST Before WhatsApp: The Saya Chat Story (42:11) Cross-Border Collaboration Across West Africa (45:31) How to Get Involved: Mentorship, Expertise, and MEST's Call to Action (49:05) Closing About the Guests Paul Crafer — VP Services EMEA, Assessed Intelligence | ForHumanity Fellow | 10+ years Apple Linkedin.com/in/paulcrafer Emily Fiagbedzi — AI Startup Program Director, MEST Africa | Oxford Saïd Business School emily@meltwater.org | meltwater.org Desmond Kwaku Coffie — AI Entrepreneur-in-Training, MEST Africa | KNUST, Chemical Engineering Chidinma Judith Akunwa — Entrepreneur-in-Training, MEST Africa | Computer Engineering, Nigeria ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network, LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals. RESOURCES: Enza Capital Newsletter: enzacapital.substack.com GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Website: pivotingportal.com Newsletter: transformationbrief.beehiiv.com/subscribe Speaking: pivotingportal.com/speaker New episodes every Tuesday. Official Member of Forbes Business Council

    50 min
  2. The Adoption Gap Is Widening — And the Big Four Confirmed It

    APR 29

    The Adoption Gap Is Widening — And the Big Four Confirmed It

    In 2025, I said the AI adoption crisis would not be a technology problem. It would be a people problem. In 2026, BCG, McKinsey, MIT, and Gartner confirmed it with their own data. In this solo episode of Pivoting to Technology Adoption, host Donna P. Mitchell walks through the three calls she made in 2025 — and the independent data that confirmed every one of them. Then she names the three patterns she is watching for the next 12 months. TOPICS COVERED: • Why the 70% transformation failure rate has held for two decades — and why GenAI is accelerating it • MIT NANDA: 95% of GenAI pilots delivering zero measurable ROI • Gartner: predicted 30% abandonment, actual came in at over 50% • BCG AI Radar 2026: 72% of CEOs now own AI decisions, 50% believe their job depends on it • Pattern 1: The governance gap will separate scalers from stallers • Pattern 2: The measurement crisis will force a reckoning • Pattern 3: Trust becomes the adoption currency CHAPTERS: (00:00) Welcome and Show Introduction (00:18) The Adoption Gap Crisis Explained (01:05) Why the Failure Is Human, Not Technological (01:35) The Adoption Gap as the Real Crisis (01:54) Training Is What You Pay For, Adoption Is What You Get (02:31) MIT NANDA — 95% of GenAI Pilots Fail (03:00) The Acceleration Thesis — 70% to 95% (03:15) Three Patterns for the Next 12 Months (03:18) Pattern 1 — The Governance Gap (04:02) Pattern 2 — The Measurement Crisis (04:50) Gartner — The 30% to 50% Abandonment Reality (05:20) BCG AI Radar 2026 — CEO Accountability Shift (06:50) Pattern 3 — Trust as the Adoption Currency (07:43) The Pattern I've Watched for 48 Years (08:34) Get the Book and Work With Me (09:30) Closing — Mind the Gap SUBSCRIBE: for new episodes every Tuesday. ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals. GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Subscribe: https://www.youtube.com/@TheTransformationAuthority?sub_confirmation=1 Website: pivotingportal.com NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe SPEAKING & ADVISORY: pivotingportal.com/speaker New episodes every Tuesday. Official Member of Forbes Business Council

    10 min
  3. Three Finance Leaders. 77 Years. One Truth About AI Adoption

    APR 21

    Three Finance Leaders. 77 Years. One Truth About AI Adoption

    Three financial services leaders. 77 combined years across fintech, insurance, and commercial banking. They have never met, never compared notes, and never coordinated a message. And they all arrived at the same conclusion: AI adoption in financial services fails when governance, people, and experience are treated as afterthoughts.  In this compilation episode of Pivoting to Technology Adoption, host Donna P. Mitchell brings together the sharpest moments from three conversations that independently validated her 70% thesis — and revealed what financial services leaders must understand before their next AI investment.   TOPICS COVERED: •        Why AI is "a sociopath with no understanding of right and wrong" — and what that means for governance •        Why governance is THE key player in AI adoption for regulated industries •        Why AI will not replace commercial lenders — there is too much humanity in credit decisions •        How "agency equals bias" when amplified through technology at scale •        Why 30 years of industry expertise cannot be replaced — but can be enhanced •        How vibe coding reduced fintech development from 125 hours to 25 hours •        Why executives who invest in AI now will see ROI by 2027 — and those who wait will not catch up •        The audit, compliance, and interoperability gaps nobody is addressing   CHAPTERS: (00:00) Welcome and Introduction (00:27) The 70% Failure Rate and Behavior Change — Jeff Mahony (02:33) AI Is a Sociopath — Jeff Mahony (04:01) Human Oversight and Anomaly Management — Jeff Mahony (04:46) Audit, Compliance, and the Governance Gap (06:21) Why Enterprises Fail at AI — Srinath Chandramohan (08:27) Governance Is the Key Player — Srinath Chandramohan (08:45) 30 Years of Expertise Cannot Be Replaced — Srinath Chandramohan (11:18) Executives Must Invest in AI Now — Srinath Chandramohan (12:47) Vibe Coding: 125 Hours to 25 Hours — Walt Postlewait (17:03) Technology Adoption Failure: $200K+ Lost — Walt Postlewait   SUBSCRIBE: for new episodes every Tuesday.   FEATURING:   Jeff Mahony is Co-Founder of RYT and Save Daily Holdings with more than 30 years building scalable financial systems. He is the voice behind the "AI is a sociopath" framework for responsible AI governance. (EP101)   Srinath Chandramohan is a Senior Manager at EY with 17+ years driving enterprise transformation in regulated industries. He advises executive stakeholders on insurance modernization, AI adoption, and governance frameworks. (EP104)   Walt Postlewait is Co-Founder of Portfolio Watch and Chief Credit Officer at MStreetX. With 30+ years in commercial banking and CDFI leadership, he grew Craft3 lending from $14M to $55M and deployed $600M+ to underserved communities. (EP105)   ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals.   GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H   CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Subscribe: https://www.youtube.com/@TheTransformationAuthority?sub_confirmation=1 Website: pivotingportal.com   NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe   SPEAKING & ADVISORY: pivotingportal.com/speaker   New episodes every Tuesday.   Official Member of Forbes Business Council

    26 min
  4. Adoption Gaps Are Leadership Gaps in Disguise — Bryant Richardson, Real Blue Sky

    APR 14

    Adoption Gaps Are Leadership Gaps in Disguise — Bryant Richardson, Real Blue Sky

    Adoption gaps are not technology problems. They are leadership gaps and experience gaps in disguise. In this episode, Bryant Richardson, ICMI Top 25 CX Thought Leader two years running, explains why organizations keep failing at transformation — and why the answer is not more training.   TOPICS COVERED: •        Why adoption gaps are really leadership gaps and experience gaps in disguise •        The CRAFT Agilities Framework™ — the leadership system behind CX transformation •        What a real enterprise platform failure looks like from the inside •        Why chasing AI before fixing the experience is a costly mistake •        How SMBs can use AI as a business intelligence tool right now •        Contact center modernization: culture, metrics, and AI-assisted quality •        Healthcare AI: where it is advancing and where legacy systems slow it down •         Why nonprofits and mission-driven organizations have the same adoption challenge   CHAPTERS: (00:00) Welcome and Introduction (02:55) Customer Experience as a Business Discipline (04:05) AI in the Contact Center: Automation vs. Intelligence (06:10) The CRAFT Agilities Framework™ Explained (08:57) Who Should Be in the Room: Leadership and Adoption (11:29) Real Client Story: The ERP Failure No One Saw Coming (13:23) The Next CX Economy: Why Experience Is the Differentiator (16:41) SMB Advantage: Data, Agility, and AI as Business Intelligence (19:19) Contact Center Modernization: Getting Unstuck (25:46) The Conversion Rate Question and Culture vs. Metrics (32:17) Healthcare AI: Legacy Systems, Compliance, and Agent Assist (39:11) Who Bryant Serves and How to Connect (40:45) Embrace Waiting Children: Mission-Driven Leadership (42:32) Nonprofits, Technology Adoption, and the Tools Available (46:03) Closing   SUBSCRIBE: New episodes every Tuesday.   ABOUT THE GUEST: Bryant Richardson is the founder and president of Real Blue Sky, LLC, a consultancy dedicated to helping leaders turn customer experience into measurable growth strategy. With more than 30 years transforming CX for brands including Goldman Sachs, Dell, AT&T, Charter, Yum! Brands, and Citi Cards — where he led a multi-million-dollar transformation initiative — Bryant has held C-suite roles as COO and CIO across financial services, technology, telecom, healthcare, retail, and nonprofits. He is the creator of the CRAFT Agilities Framework™, a named ICMI Top 25 Customer Experience Thought Leader for both 2025 and 2026, and a Global Gurus Top 30 CX Thought Leader. LinkedIn: linkedin.com/in/bryantrichardson/ Website: bryantrichardson.com | thenextcxeconomy.com   ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals.   GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H   CONNECT WITH BRYANT: LinkedIn: linkedin.com/in/bryantrichardson/   CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Website: pivotingportal.com   NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe   SPEAKING & ADVISORY: pivotingportal.com/speaker   New episodes every Tuesday.   Official Member of Forbes Business Council

    47 min
  5. Your AI Doesn't Know Your Business — Diganta "Digs" Sengupta & Pradyumna "Prady" Kodgi, Oracle

    MAR 31

    Your AI Doesn't Know Your Business — Diganta "Digs" Sengupta & Pradyumna "Prady" Kodgi, Oracle

    70% of technology transformations fail. In this panel episode, two Oracle leaders explain why the AI adoption gap is widening — and what enterprises must fix before the next investment cycle. TOPICS COVERED: The adoption gap: why the technology works but organizations still fail The gap between boardroom AI strategy and ground-level execution Why LLMs need business context — and how data integration provides it Healthcare AI challenges: state-level compliance and data silos Convergence architecture: aligning people, process, and technology Multi-cloud strategy: security, latency, and disaster recovery Oracle's multi-cloud partnerships with Azure, AWS, and Google Agentic AI, MCP servers, and the next phase of enterprise integration Why AI governance and policymaker involvement cannot wait (00:00) Welcome and Panel Introduction (02:27) The Gap Between the Boardroom and the Ground Floor (05:22) Who Owns AI Adoption Accountability? (07:54) Why LLMs Fail Without Business Context (11:07) Healthcare AI: Compliance, Governance, and Data Security (13:36) Convergence Architecture: People, Process, and Technology (16:18) Multi-Cloud Strategy: Security, Latency, and Disaster Recovery (20:00) Why Cloud Vendors Are Partnering with Competitors (22:00) Agentic AI, MCP Servers, and the Future of Integration (29:42) What Keeps Oracle's AI Leaders Up at Night (33:54) Closing: The Adoption Gap Is a People Problem ABOUT THE GUESTS: Diganta "Digs" Sengupta is a Master Principal Enterprise Architect - Data & AI Platform at Oracle. He specializes in convergence architecture, enterprise AI readiness, and organizational transformation across financial services and utility/energy industries. Pradyumna "Prady" Kodgi is a Multicloud Integration Specialist at Oracle Health & AI and technical reviewer for O'Reilly (Secure APIs). With nearly two decades of enterprise integration experience, he architects scalable, event-driven systems across multi-cloud environments. ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals. GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H CONNECT WITH DIGS: LinkedIn: linkedin.com/in/dsgupta CONNECT WITH PRADYUMNA: LinkedIn: linkedin.com/in/pkodgi CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Website: pivotingportal.com NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe SPEAKING & ADVISORY: pivotingportal.com/speaker New episodes every Tuesday. Official Member of Forbes Business Council

    36 min
  6. Why 70% Fail — Six Experts Expose the Gaps

    MAR 24

    Why 70% Fail — Six Experts Expose the Gaps

    Why do 70% of technology transformations fail? Six experts. Six gaps. Mind the Gap. In this special compilation episode, Donna P. Mitchell brings together six of the sharpest voices from Pivoting to Technology Adoption to answer the question every C-suite executive is asking — and most are getting wrong. TOPICS COVERED: Shadow AI is already inside your company — and your best people are using it AI cannot be your strategy — AI is part of your strategy The banking CEO who asked the wrong question about AI adoption The 3 Variables Framework: mood, leadership practices, and systems AT&T case study: breakeven to $3 billion in profit over four years Why risk shouldn't be a competitive differentiator ARISE framework: unifying AI governance, cybersecurity, and compliance Why enterprise data readiness determines AI success or failure (00:00) Introduction — Why 70% of Technology Transformations Fail (00:52) Allen Martinez — Shadow AI and the Shadow Ledger (02:56) Rupali Kumbhani Who Should Be in the Room When AI Strategy Begins (03:06) Rupali Kumbhani - AI Cannot Be Your Strategy (05:50) Rupali Kumbhani - The Banking CEO Who Asked the Wrong Question (07:04) Rupali Kumbhani - What Conversation Should C-Suite Be Having (07:20) Chris Majer — The 3 Variables Framework and the AT&T Transformation (10:25) Pradyumna Kodgi - Cloud Integration (20:54) When AI Is Already Off the Rails — Who Do You Call (21:30) Paul Crafer — AI Governance and the ARISE Framework (21:59) Paul Crafer — BYOD to AI: The Bottom-Up Adoption Pattern (23:14) Digs Sen Gupta — Why Data Readiness Determines AI Success (26:27) Closing — Mind the Gap FEATURING: Allen Martinez, Founder of Noble Digital and Creator of BXAI-OS | Rupali Kumbhani, Global Strategic Transformation Executive | Chris Majer, Founder and CEO of the Human Potential Project | Pradyumna Kodgi, Multicloud Integration Specialist at Oracle Health & AI | Paul Crafer, VP Services EMEA at Assessed Intelligence and ForHumanity Fellow | Diganta Sen Gupta, Forbes Technology Council and Oracle Enterprise Architect ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals. GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Website: pivotingportal.com NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe SPEAKING & ADVISORY: pivotingportal.com/speaker New episodes every Tuesday. Official Member of Forbes Business Council

    27 min
  7. Integration Is a Business Foundation — Pradyumna Kodgi, Oracle Health & AI

    MAR 17

    Integration Is a Business Foundation — Pradyumna Kodgi, Oracle Health & AI

    Integration is not a back-end IT function — it is a business foundation. In this episode, Oracle's Pradyumna Kodgi explains why enterprises that skip integration strategy before adopting AI are setting themselves up for failure. WHAT'S COVERED: Why integration should be driven by business requirements, not technology How data silos are the biggest barrier to AI adoption Why healthcare has the most challenging integration landscape How agentic AI will transform healthcare operations Why you should design your systems for peak load, not daily volume (00:00) Welcome and Introduction (05:47) Why Every Enterprise Needs an Integration Strategy (07:40) How AI Depends on Integration (08:33) What Does the Right Data Look Like? (13:08) Why Companies Adopting AI Without a Foundation Fail (15:24) Use Case: 2 Million Transactions a Day (18:24) Healthcare, AI, and the Most Siloed Data in Any Industry (22:17) Retail Trends and AI-Driven Integration (26:39) The Elements of Successful Integration (30:14) Key Takeaways: Integration Is a Business Foundation ABOUT THE GUEST: Pradyumna Kodgi is a Multicloud Integration Specialist at Oracle Health & AI with nearly two decades of enterprise integration experience. He's helped organizations move from on-premise to multi-cloud architectures, including building an event-driven integration layer processing 2 million daily transactions for a national retailer. ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals. GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H CONNECT WITH PRADYUMNA: LinkedIn: linkedin.com/in/pkodgi CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Website: pivotingportal.com NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe SPEAKING & ADVISORY: pivotingportal.com/speaker New episodes every Tuesday. Official Member of Forbes Business Council

    35 min
  8. AI Is Not Your Strategy — Rupali Kumbhani on Why Enterprise Transformations Fail

    MAR 10

    AI Is Not Your Strategy — Rupali Kumbhani on Why Enterprise Transformations Fail

    Why do 70% of enterprise AI transformations fail? Because organizations chase tools instead of strategy. In this episode, Donna P. Mitchell speaks with Rupali Kumbhani — Global Strategic Transformation Executive who has led enterprise-wide change at Revantage (Blackstone) and University of Chicago Medicine — about why the biggest barrier to AI adoption isn't the technology. It's leadership mindset, data readiness, and organizational trust. TOPICS COVERED: AI cannot be your strategy — AI is part of your strategy The banking CEO who asked the wrong question Finding your change ambassadors and winning over resistant teams AI frustration, burnout, and loss of trust Two levels of AI fear — C-Suite vs. employees The adoption model: education and governance first Data security — what keeps transformation leaders up at night Why most organizations are not ready to scale AI Responsible AI — bias, algorithms, and human accountability Implementation rescue: global enterprise methodology (00:00) AI Cannot Be Your Strategy — AI Is Part of Your Strategy (00:16) Introduction (02:41) AI Cannot Be Your Strategy — The Mindset Shift (04:32) The Banking CEO Who Asked the Wrong Question (05:38) It's Not Who's in the Room — It's How They Think (07:03) Active Listening Without Bias (07:55) Finding Your Change Ambassadors (09:00) Winning Over Resistant Teams (12:36) AI Frustration, Burnout and Loss of Trust (13:41) Leadership Confusion in the Age of AI (15:08) Clarity in Chaos — Short-Term vs. Long-Term (19:02) Two Levels of AI Fear — C-Suite vs. Employees (19:49) The Adoption Model — Education and Governance (21:54) Data Security — What Keeps Transformation Leaders Up at Night (22:14) Why Most Organizations Are NOT Ready to Scale AI (24:02) Nonprofits and Data Strategy (26:35) Responsible AI — Bias, Algorithms and Human Accountability (28:51) Implementation Rescue — Global Enterprise Methodology (31:59) AI Chatbot Launch Through Teamwork (32:59) How to Connect With Rupali Kumbhani ABOUT THE GUEST: Rupali Kumbhani is a Global Strategic Transformation Executive who has led enterprise-wide change at Revantage (Blackstone) and University of Chicago Medicine. She specializes in AI adoption strategy, governance frameworks, and people-centered transformation across healthcare and financial services. ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals. GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H CONNECT WITH RUPALI: LinkedIn: linkedin.com/in/rupalikumbhani CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Website: pivotingportal.com NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe SPEAKING & ADVISORY: pivotingportal.com/speaker New episodes every Tuesday. Official Member of Forbes Business Council

    34 min
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70% of technology transformations fail. Not because of the technology — because organizations never close the adoption gap. Host Donna P. Mitchell, The Transformation Authority™ and author of Pivoting to Technology Adoption: Mind the Gap, brings 48 years of Fortune 500 experience across telecommunications, aviation, airline, healthcare, and Web3/AI to every conversation. She's enabled 150,000+ professionals through four major transformation types — and she knows exactly where adoption breaks down. Each episode features executives, strategists, and innovators who've faced the gap firsthand. AI governance, workforce enablement, healthcare technology, enterprise transformation — the leadership decisions that determine whether your investment delivers or derails. Forbes Business Council. C-Suite Network Contributor. Five industries. One question: Will your people adopt what your technology promises?

Information

  • Creator
    Donna P. Mitchell
  • Years Active
    2023 - 2026
  • Episodes
    116
  • Rating
    Clean
  • Copyright
    © 2026 Pivoting to Technology Adoption
  • Show Website
    Pivoting to Technology Adoption