PM Collective - The ART of property management

Ashleigh Goodchild
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The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

  1. The Borderless BDM

    4D AGO

    The Borderless BDM

    Send us a text We share how remote BDMs now run full pipelines without an office, from cold calling to Zoom appraisals, and why a team approach with local PMs builds trust and speed. We map when to add flexible BDM support, how to protect databases and territories, and what the future of BDM teams looks like. • shifting from office-only to remote BDMs and borderless investors • proving full-cycle onboarding via phone and Zoom • launching a flexible, no-minimum BDM service model • tasks to outsource across CRM, nurture and email marketing • handling in-person requests through PM–BDM teaming • partnering with in-house BDMs as a back-end engine • reviving large, neglected databases with cadence • managing multiple clients, voice and data privacy • the future: remote BDM teams, appointment setting and video appraisals • tiered use cases for small, mid and large agencies • ROI from scaling lead generation across services Natasha at mybdm.com.au www.mybdm.com.au We have Facebook and Instagram. Feel free to reach out PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Detector Inspector | Safer Homes This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au Support the show

    28 min
  2. Temping, Leave Cover & After Hour Mobiles

    FEB 1

    Temping, Leave Cover & After Hour Mobiles

    Send us a text We sit down with Kallista Tzirvelakis of KPM Resolve to unpack the real work of temping in property management, from month-long assignments to inbox triage and after-hours coverage. We share practical rules for Christmas shutdowns, boundary setting, and how to keep trust anchored to the agency, not one person. • why temps protect portfolios and team wellbeing • when to use temps for leave, recruitment and training • realistic durations and expectations for temp assignments • Christmas shutdown coverage that respects real leave • after-hours options that reduce burnout and risk • triaging a new portfolio starting with arrears • inbox management from oldest-first with urgent scans • phone-first communication followed by email records • shifting client trust from PM to agency continuity • how to announce staff changes without drama • growth plans for regional temp coverage and capacity Connect with Kallista Tzirvelakis at kallista@kpmresolve.com.au PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Detector Inspector | Safer Homes This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au Support the show

    40 min
  3. Thriving in the property management with your human design

    JAN 25

    Thriving in the property management with your human design

    Send us a text We explore how Human Design can improve hiring, workflow, and wellbeing in property management by aligning roles with natural energy and decision styles. Tania Tebbit shares practical ways to spot misalignment, avoid burnout, and change team culture through simple scripts and clearer choices. • five Human Design types and what they do best • strategy vs authority and why decisions stall • emotional waves vs sacral gut responses • practical scripts for client options and faster approvals • spotting signature emotions as misalignment signals • role design for variety, depth, and focused bursts • building trust so people share what lights them up • simple team rituals that reduce friction and burnout • how ancient models map to modern teams Please reach out to Tania, go to a website and take a look at this the human design for yourself personally. But equally if you're looking for a workshop in your office, this would be a fantastic idea to do with your team as well. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Detector Inspector | Safer Homes This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au Support the show

    1h 2m
  4. The Confidence to Be Visible

    JAN 18

    The Confidence to Be Visible

    Send us a text We explore how a seasoned property manager rebuilt confidence through personal branding, peer learning, and smart tech choices. Jenny Lock shares candid lessons on legislation gaps, career resilience, and posting with purpose to become an attraction PM. • moving from Queensland to Victoria and learning new laws • managing cancer, career pivots, and returning with purpose • lifestyle branding photos that boost trust and reach • sharing wins and case studies without oversharing • content ideas for PMs that educate and convert • collaboration over competition and peer-led learning • tech stacks, demos as training, and refresh cycles • BDM to PM handovers that match agency models • burnout warning signs and sustainable boundaries • building an attraction PM profile with consistent posts PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Detector Inspector | Safer Homes This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au Support the show

    43 min
  5. Daily Habits Beat Big Goals

    JAN 11

    Daily Habits Beat Big Goals

    Send us a text We trade loud goals for quiet systems and show how daily micro choices make growth inevitable. Simple checklists, energy buffers, and honest reviews help property managers and founders move from motivation to repeatable results. • shifting from outcome targets to input habits • choosing daily vs weekly cadence to fit personality • breaking growth goals into calls, appraisals, letters • protecting energy with buffers and white space • using five-item task checkers to reduce friction • running weekly and monthly reviews to iterate • setting quarterly checks instead of constant outcomes • starting any day and avoiding New Year clichés If you are interested in becoming a PMC Learning Lab member, just send me a DM or reach out so I can send you through the info PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au Support the show

    12 min
  6. Onboarding That Actually Works

    JAN 6

    Onboarding That Actually Works

    Send us a text We share how a polished onboarding system turns growth pains into smooth operations. Monique walks through the exact steps, tools, and timing that cut disputes, protect PM bandwidth, and keep owner and tenant expectations aligned. • building from reception to head of department and 300 organic managements • why onboarding broke at scale and how Typeform fixed it • owner preferences on payments, inclusions, strata and utilities • using PME documents and alerts as a single source of truth • timing education to reduce “I wasn’t told” issues • introducing the PM early to build trust and reduce misdirected calls • balancing premium communication with sustainable workloads • plans for tenant onboarding and vacate offboarding Typeform is the one that they use. If you don’t have an onboarding or an offboarding experience for your clients, highly recommend you get it on your list for 2026. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Detector Inspector | Safer Homes This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au Support the show

    26 min
  7. How Property Managers Create Freedom With Boutique Models

    12/29/2025

    How Property Managers Create Freedom With Boutique Models

    Send us a text We explore Jody's 21-year path from reception to founder, why she stepped away to reset, and how she returned to support a modern, low-overhead property management business with real support and smarter systems. The conversation challenges sales-first thinking and shows practical ways to protect mental health, retain talent, and grow through partnerships. • early career moves across reception, trust accounting, assistant PM and head of department • stepping out for personal reasons and returning with renewed purpose • mental health, flexible time off and genuine cover for phones and emails • why strong heads of department change culture and retention • sales principals trusting PM experts and setting sustainable workloads • PM as a core business asset requiring reinvestment • Zebra PM membership model, costs, tech stack and freedom of tools • boutique growth via sales-only partnerships and warm referrals • Coffee Convos community and Speakeasy Saturdays for safe networking • practical steps for PMs considering business ownership Please reach out to Jodie on Instagram at The Zealous PM or on Facebook at Jodie Hingst to connect, ask questions, or join a Coffee Convos near you PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Detector Inspector | Safer Homes This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au Support the show

    55 min
  8. Training Plans and Relationship Building

    12/21/2025

    Training Plans and Relationship Building

    Send us a text We explore how Elise Thomas blends VIP portfolio management with structured leadership, turning training into a measurable, six-month plan that lifts performance. We balance tech with human touch and share low-cost learning paths that keep teams sharp and clients loyal. • role of a senior PM managing luxe clients and why it matters • time triage and keeping a hand in the portfolio to stay sharp • leadership study that changed coaching and feedback • six-month individualized training plans with sign-offs • motivation, self-education, and avoiding skill stagnation • why owners must invest in training and product updates • free learning channels for PMs without budgets • designing client experience to reduce friction and complaints • when human calls beat automation for trust and speed • premium tenant onboarding at property with manuals and kits If anyone wants to reach out to Elise or myself, you are welcome to. If you’re not working in a business where there is active training, please don’t victimize yourself over that. There are so many free options as well that you can access. Just reach out to one of us who can share them with you. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Detector Inspector | Safer Homes This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au Support the show

    30 min
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About

The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

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