PM Collective - The ART of property management

Ashleigh Goodchild
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The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

  1. REPLAY PMC AUDIO SUMMIT 2025 / Trust Is the New KPI: Delivering on What You Say You’ll Do by Hayley Mitchell

    16H AGO

    REPLAY PMC AUDIO SUMMIT 2025 / Trust Is the New KPI: Delivering on What You Say You’ll Do by Hayley Mitchell

    Send us Fan Mail We share a practical path from reactive habits to proactive property management, grounded in legislation, smart use of tech, and empathy for renters. We explain how to run your diary, say no to unlawful requests, reduce errors, and rediscover the joy in the role. • shifting from reactive work to proactive systems • using the tech stack you already have • owning errors and closing process gaps • scheduling routines to avoid snowballs • following legislation over client demands • treating renters as clients with empathy • handling conflict and expectations with clarity • finding answers fast and documenting sources • time blocking and ideal weeks for control • reconnecting with your why and 1% better PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by West Oz Trades. West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia Support the show

    15 min
  2. Why A Portfolio Audit Beats Guesswork Every Time

    MAR 15

    Why A Portfolio Audit Beats Guesswork Every Time

    Send us Fan Mail We unpack how property management teams get stuck, why a simple health check reveals hidden leaks, and how to reset structure, capacity, and messaging for resilient growth. Kasey Lawrence from The Rental Network shares a practical one day plus two week audit model and a grounded take on the “doors per PM” myth. • reasons agencies seek external health checks • zoomed out lens versus daily firefighting • foundations, workflows, templates, and data hygiene • proactive benchmarking and fee recovery gaps • real capacity factors beyond a single number • transition tactics for staff changes and overload • adapting to VIC legislation and safety checks • investor confidence through clear, calm messaging • DIY signal: are we marching to one workflow PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Insurance Plus. The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium  in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management This podcast is sponsored by West Oz Trades. West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia Support the show

    29 min
  3. Follow-Up That Wins Business

    MAR 8

    Follow-Up That Wins Business

    Send us Fan Mail We ask Elise Whitmore how she runs fast, human follow-ups that turn uncertain leads into loyal clients. From two-minute callbacks to personality-based notes, she shares the cadence, tools, and boundaries that keep a pipeline full without burning trust. • Two-minute response to new investor leads • Three-day check-in then tailored cadence • “No” treated as “not now” with three-month recontact • Phone-first follow-up, email or SMS as backup • Box+Dice tasks and rich notes to track context • 20–27 daily follow-up calls with clear next steps • Reading personalities to balance rapport and direct asks • Strong pricing discipline and walk-away criteria • Weekly email updates and Instagram as proof of activity • Handwritten touches that strengthen retention • Focus on three channels done well, not seven mediocre • Consistency and micro choices building long-term momentum PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by West Oz Trades. West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia Support the show

    16 min
  4. What Happens When You Treat Turnovers As A Process, Not A Fight

    MAR 1

    What Happens When You Treat Turnovers As A Process, Not A Fight

    Send us Fan Mail We compare Australia and the US on turnovers, deposits, and evictions, and unpack how consistent systems scale a portfolio from 30 to 400 doors. Kent from HIVE Property Management shares practical ways to lower conflict, speed make‑ready, and build trust with owners and tenants. • investor roots in multifamily and unique buildings • building a lean team with strict processes • rent ready checklists and like‑condition standards • when owners should ignore tiny wear and tear • pre‑move‑in documentation to reduce disputes • Midwest eviction timeline and lawyer involvement • in‑house maintenance, pricing transparency, trust • lead generation through cold calls and Google reviews PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Insurance Plus. The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium  in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management This podcast is sponsored by West Oz Trades. West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia Support the show

    41 min
  5. Why Property Managers May Evolve Into Account Managers Focused On Service And Growth

    FEB 22

    Why Property Managers May Evolve Into Account Managers Focused On Service And Growth

    Send us Fan Mail We compare city and regional hiring in NSW, dig into a candidate-driven market, and map how VAs and automation are reshaping PM roles. We lay out a practical path to flexible work, stronger culture, and a service model that builds trust in the business, not just one person. • NSW hiring contrasts between city and regional markets • Candidate-driven conditions and persistent PM shortages • Benchmarks for properties per head and why they stall • VAs removing admin layers and redefining field roles • PMs shifting toward account manager responsibilities • Building goodwill through audits and feedback loops • Tech focus on maintenance, tracking, and key management • Flexibility as the top lever for attraction and retention • Outcome-based rules for remote work and coverage • Standards that protect teams and set client expectations If you are located in New South Wales and want to connect with Carlie Barnett from Recruit & Consult, reach out to her on our Instagram.  PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Insurance Plus. The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium  in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management This podcast is sponsored by West Oz Trades. West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia Support the show

    41 min
  6. REPLAY PMC AUDIO SUMMIT 2025 / Be your own accountability partner by Corinne Forsyth

    FEB 15

    REPLAY PMC AUDIO SUMMIT 2025 / Be your own accountability partner by Corinne Forsyth

    Send us Fan Mail We unpack why self-accountability is the engine for confidence, consistency, and growth in a noisy, fast-paced property management world. We share simple tools to build self-trust, reset quickly, and lead yourself, even without a formal roadmap. • treating accountability as ownership not guilt • building confidence by keeping promises to yourself • taking charge of growth when structures are missing • attitude, presentation, and energy as professional signals • practical tools: weekly goals, Friday reflections, visibility • flipping excuses into priorities and rewarding consistency • resetting fast with honesty and compassion • choosing one small action to build momentum PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by West Oz Trades. West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia Support the show

    13 min
  7. The Borderless BDM

    FEB 8

    The Borderless BDM

    Send us Fan Mail We share how remote BDMs now run full pipelines without an office, from cold calling to Zoom appraisals, and why a team approach with local PMs builds trust and speed. We map when to add flexible BDM support, how to protect databases and territories, and what the future of BDM teams looks like. • shifting from office-only to remote BDMs and borderless investors • proving full-cycle onboarding via phone and Zoom • launching a flexible, no-minimum BDM service model • tasks to outsource across CRM, nurture and email marketing • handling in-person requests through PM–BDM teaming • partnering with in-house BDMs as a back-end engine • reviving large, neglected databases with cadence • managing multiple clients, voice and data privacy • the future: remote BDM teams, appointment setting and video appraisals • tiered use cases for small, mid and large agencies • ROI from scaling lead generation across services Natasha at mybdm.com.au www.mybdm.com.au We have Facebook and Instagram. Feel free to reach out PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Insurance Plus. The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium  in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management This podcast is sponsored by West Oz Trades. West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia Support the show

    27 min
  8. Temping, Leave Cover & After Hour Mobiles

    FEB 1

    Temping, Leave Cover & After Hour Mobiles

    Send us Fan Mail We sit down with Kallista Tzirvelakis of KPM Resolve to unpack the real work of temping in property management, from month-long assignments to inbox triage and after-hours coverage. We share practical rules for Christmas shutdowns, boundary setting, and how to keep trust anchored to the agency, not one person. • why temps protect portfolios and team wellbeing • when to use temps for leave, recruitment and training • realistic durations and expectations for temp assignments • Christmas shutdown coverage that respects real leave • after-hours options that reduce burnout and risk • triaging a new portfolio starting with arrears • inbox management from oldest-first with urgent scans • phone-first communication followed by email records • shifting client trust from PM to agency continuity • how to announce staff changes without drama • growth plans for regional temp coverage and capacity Connect with Kallista Tzirvelakis at kallista@kpmresolve.com.au PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Insurance Plus. The PIP Advantage for Landlord Insurance Up to $70,000 contents cover included in our landlords policies 14 months cover for just 12 months premium  in your first year Further discounts when you have three or more properties insured through PIP 24/7 Australia-wide claims service Online Real Estate Agent Portal for easy access and management This podcast is sponsored by West Oz Trades. West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia Support the show

    40 min
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About

The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

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