POAAL Podcast

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The podcast for POAAL members, including the owner/operators of Licensed Post Offices, and Mail Contractors. News, information and tips for small business owners in the postal sector.

  1. MAR 26

    Understanding Australia Post's DigiStamp

    Australia Post has launched the new DigiStamp. Louisa Carroll, Category Manager Philatelic & Collectibles at Australia Post, joins us to explain DigiStamps. We cover: The elements that make the DigiStamp different from regular postage stamps The digital token and blockchain How customers can access the digital tokens linked to the DigiStamp Is each DigiStamp unique? Customers who are interested in DigiStamps The Gold DigiStamp

    9 min

  2. 10/22/2025

    Mail2Day: adding value to PO Boxes

    Mail2Day offers a way for Licensees to increase income from PO Boxes while adding value to the PO Box service for customers. In this discussion we cover: Overview of Mail2Day service Promoting and explaining the service to PO Box holders Modifying the PO Box record to include Mail2Day Printing the QR code  Procedure for Mail2Day scanning LPO payment for Mail2Day Cumulative effect of Mail2Day payments Tips for affixing the Mail2Day QR code to the PO Box Efficient scanning processes Customer satisfaction

    10 min

  3. 09/30/2025

    Parcel scanning and peak preparation

    Australia Post's Head of Retail Operations Support, David Morris, joins us on the POAAL Podcast to discuss: The role of Australia Post's Retail Operations Support team Customer expectations for scanning How correct scanning reduces customer complaints Distribution of new PDTs (hand-held scanners) to the LPO network The "awaiting collection" scan Transfer scans Customer notifications The Australia Post app Storing carded parcels at the LPO Preparations for peak season

    18 min

  4. 09/21/2025

    Changes to USA de minimis international parcels

    President Trump's changes to de minimis have rocked the postal world. In this episode, we discuss the background to the de minimis changes and what the future holds for international parcels. Low value cross-border parcels President Trump's interest in cross-border parcels during his first term Implications for data collection at the post office counter POAAL negotiated extra payment for processing international parcels Low Value Parcel Processing Taskforce and Productivity Commission reports Proposal for Australia Post to collect customs duties at the post office Announcement on de minimis from Biden administration in 2024 The incredible statistics on de minimis parcels entering the USA Global changes to cross-border parcels The Trump administration announcements in 2024 on de minimis Australia Post implementing solution for parcels to the USA EU considering fees for cross-border parcels Supporting customers with new international parcel procedures and requirements

    15 min

  5. 09/15/2025

    Mail lodgement payment

    What stimulates the mail lodgement payment at LPOs? POAAL's Bob Chizzoniti explains the mail lodgement payment and its benefits, covering: Payments for mail lodgement Parcel barcode scanning Kinds of parcels lodged at post offices Customers want lodgement scans for proof of lodgement Importance of staff training in parcel scanning Explanation of mail lodgement payments Loading entitlements Importance of scanning compliance

    9 min

  6. 09/08/2025

    Understanding Mail Management Fee

    An in-depth discussion of Mail Management Fee. A must-listen for Licensees in metro, rural and remote areas. We cover: Definition of Mail Management Fee Current payment for Mail Management Fee Mail Management Fee for PO Boxes let Checking number of delivery points Updating the number of delivery points Applying for increase in Mail Management Fee Multi-residence buildings or industrial developments LPO6 form

    17 min

  7. 06/30/2025

    POAAL member insurance with GSK Insurance Brokers

    Ernie Calalesina, Senior Account Manager at GSK Insurance Brokers, discusses insurance for POAAL's Licensee and Contractor members. Overview of GSK Insurance Brokers and its experience with delivery owner-drivers Insurances for Licensed Post Offices (LPOs), including public liability insurance, business pack insurance, personal accident, and workers' compensation Assistance available for insurance queries and claims Insurance for Australia Post and Star Track Contractors, including public liability insurance, personal accident and illness, marine cargo (marine transit), and commercial motor insurance Payment options, including monthly payments

    9 min

  8. 05/30/2025

    Inward mail processing: a perspective

    POAAL's Bob Chizzoniti shares some perspectives on inward mail processing, and some other thoughts on how post office operations have been modernised and streamlined over the years. Mail counts and the burden on post office owners Scheduling the mail count across Australia Different strategies to measure mail volumes in post offices Sorting and counting the mail before scheduled mail completion time Difficulties sorting large letters POABR and the old POA unit payment system POAAL's payment reform drive Daily balancing in the pre-technology era

    11 min
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About

The podcast for POAAL members, including the owner/operators of Licensed Post Offices, and Mail Contractors. News, information and tips for small business owners in the postal sector.

Information

  • Creator
    POAAL
  • Years Active
    2024 - 2026
  • Episodes
    63
  • Rating
    Clean
  • Copyright
    © Copyright 2021 All rights reserved.
  • Show Website
    POAAL Podcast