Doc Secret: Building the Best Practice

Doc Secret Podcast
  • 5.0 (3)
  • MEDICINA

A podcast where top medical, dental and practice professionals pull back the curtain on the real stories, challenges, and breakthroughs behind their careers. Hosted by industry-recognized AI consultant-turned entrepreneur and investor, Kevin Carl, each episode features candid conversations with doctors, founders, practitioners and innovators who are reshaping patient care, building forward-thinking practices, and navigating the evolving world of healthcare and business.

  1. 27 AGO

    Healing in the Hills: A Transformational Mission (feat. Joy Delisle)

    In this episode of Doc Secret, our guest is Joy Delisle, CEO of Buckhorn Therapeutic Care. With over 25 years of leadership across behavioral health, addiction recovery, and trauma-informed care, Joy shares her journey from upstate New York to the rural heart of Appalachia, where she now leads a century-old organization through strategic rebranding and program expansion. Her career has spanned clinical work with children on the autism spectrum to executive leadership roles focused on healing entire families. Joy opens up about the challenges of rural healthcare delivery, staffing in remote regions, and the power of faith and resilience—including how her daughter’s recovery from a traumatic brain injuryshaped her perspective on leadership. With an unwavering belief in excellence and holistic care, Joy’s story is a masterclass in mission-driven transformation. This episode explores themes of growth, strategy, culture, and care at the intersection of leadership and behavioral health. Doc Secret is sponsored by ⁠Quantics Marketing, LLC⁠ 00:00 – Meet Joy Delisle: A Lifetime in Behavioral Health 02:51 – Childhood Witness to Struggle: The Call to Serve 05:10 – Defining Moments and Personal Mission 08:02 – Becoming CEO: Faith, Vision, and Rebranding 12:10 – The Five Pillars of Buckhorn Therapeutic Care 17:01 – Healing Through Nature, Animals, and Human Connection 23:58 – Trauma-Informed Care and the Role of Community 30:39 – Measuring What Matters: Bed Days, Reunification, and Results 36:04 – Talent in Appalachia: Recruiting for Mission and Growth 47:34 – Lightning Round and Close

    50 min

  2. 26 JUL

    Lead Like a Founder: Building Wealth, Wisdom & Resilience in the Business of Dentistry (feat. Perrin DesPortes)

    In this episode of Doc Secret, our guest is Perrin DesPortes, founder of The Next Level Executive. A fourth-generation dental industry professional, Perrin shares a compelling journey from his early days in the family dental supply business to becoming a respected leader in M&A advisory and strategic consulting for group dental practices. After a formative 15-year tenure at Patterson Dental and co-founding two successful startups—Tusk Partners and Polaris Healthcare Partners—Perrin now coaches healthcare entrepreneurs through his solo venture. He reflects on pivotal mentorship, the challenges of leaving corporate stability for entrepreneurship, and the personal risks that defined his leadership style. With decades of insight, Perrin offers a candid view of private equity’s impact, the evolving dental landscape, and how AI and automation are reshaping the patient experience. This episode explores themes of transformation, risk, leadership, consolidation, and long-term strategy in healthcare. Doc Secret is sponsored by Quantics Marketing, LLC. https://www.quanticsmarketing.com/ 00:00 – Meet Perrin DesPortes: From Family Business to Founder   05:12 – Early Lessons from the Dental Supply World   15:04 – The Patterson Years: Climbing the Corporate Ladder   29:35 – Taking Big Risks: Rebuilding a Failing Branch   42:10 – The Leap into Entrepreneurship with Tusk and Polaris 58:27 – Launching The Next Level Executive: Going Solo   01:15:44 – Leadership, Burnout, and Knowing When to Walk Away 01:33:20 – Industry Trends and the Role of AI in Dentistry  01:47:03 – Private Equity, Recapitalizations, and Market Strategy   02:04:50 – Lightning Round and Close   Follow and listen wherever you enjoy your favorite podcasts.

    1 h y 59 min

  3. 24 JUL

    Same-Day Dentistry, Same-Family Practice: Tech, Legacy & the Future (feat. Andrew Koenigsberg)

    In this episode of Doc Secret, our guest is Dr. Andrew Koenigsberg, Co-Owner of Gallery 57 Dental and Founder of CAD/CAM Excellence. Based in Midtown Manhattan, Andrew shares how a single moment of inspiration with CEREC technology reshaped the course of his career—from solo practice to pioneering same-day, tech-driven prosthodontics. He reflects on building a practice around advanced CAD/CAM workflows, operating a full in-house lab, and working alongside his daughter in one of the rare father-daughter duos in dentistry. We explore his philosophy on technology adoption, the real reason he invests in innovation, and the underappreciated value of learning curves. From practice-building and patient expectations to AI integrations and the future of prosthodontics, this conversation is packed with insights on growth, leadership, and legacy. Doc Secret is sponsored by Quantics Marketing, LLC.https://www.quanticsmarketing.com/ 00:00 – Welcome to Doc Secret & Meet Dr. Andrew Koenigsberg01:45 – Falling in Love with CEREC: A Career Pivot03:30 – Designing a Practice for Same-Day Dentistry05:00 – Father-Daughter Dentistry and Practice Culture07:00 – Building a Lab-Centric Workflow10:00 – Challenges of Marketing a Unique Model13:30 – Tech Adoption vs ROI: A Values-Based Approach21:30 – Emergency Dentistry, Real-Time Treatment Cases25:20 – How AI is Entering the Practice—Today44:00 – Lightning Round and Close Follow and listen wherever you enjoy your favorite podcasts.

    41 min

  4. 17 JUL

    From Solo Therapist to 60-Person Practice (feat. Marjorie Kreppel)

    In this episode of Doc Secret, our guest is Marjorie Kreppel, Founder of the Counseling Center Group. After a 20-year career in marketing, Marjorie made the leap into mental health, applying her business expertise to build a 60-person therapy practice spanning seven states. She shares how loneliness became both a societal concern and personal catalyst, leading her to create a community-based care model focused on connection and evidence-based treatment. From scaling challenges and early structural missteps to building a leadership team and rigorous clinical standards, Marjorie offers a transparent look at the realities of growing a large private practice. She also discusses the power of EOS, the limits of current EMR systems, and her vision for integrating AI into behavioral health. This episode touches on themes of growth, leadership, systems thinking, and the future of therapy. Doc Secret is sponsored by Quantics Marketing, LLC.https://www.quanticsmarketing.com/ 00:00 – Meet Marjorie Kreppel: From Marketing to Mental Health 01:38 – Loneliness as the Underlying Mental Health Crisis 04:38 – From Solo Therapist to Business Builder 07:16 – Scaling Mistakes: What She’d Never Do Again 10:22 – Coaching, EOS, and the Power of Outside Mentorship 13:52 – Core Values and Hiring with Intention 16:36 – Clinical Excellence and Evidence-Based Treatment 18:29 – The Challenge of Self-Funding Rapid Expansion 20:07 – Building Backend Systems Without EMR Integration 22:07 – Exploring AI, Carefully and Strategically  47:00 – Lightning Round and Close Follow and listen wherever you enjoy your favorite podcasts.

    48 min

  5. 17 JUL

    OCD, ERP, and Building Trust Through Therapy (feat. Ella Laniado)

    In this episode of Doc Secret, our guest is Ella Laniado, Training Director at Brookline Adult and Child Counseling. After being diagnosed with OCD herself, Ella's path into therapy was deeply personal—fueled by her own healing, a passion for human connection, and transformative experiences in social work. From her first steps as a therapist battling imposter syndrome, to becoming a licensed clinician in three states, Ella has developed an adaptive, client-centered approach to OCD and anxiety treatment. She shares how ERP, trauma-informed CBT, and building trust through rapport and humor form the backbone of effective care, especially across diverse settings. Ella also reflects on clinician burnout, training the next generation of therapists, and the evolving accessibility challenges in mental health. This episode unpacks themes of clinical nuance, leadership, trauma, flexibility, and purpose-driven practice. Doc Secret is sponsored by Quantics Marketing, LLC. https://www.quanticsmarketing.com/ 00:00 – Meet Ella Laniado: From Patient to Practitioner02:55 – How OCD and Personal Therapy Shaped Her Career05:01 – First Week in Practice and Overcoming Imposter Syndrome09:59 – Lived Experience: Building Rapport and Validating Discomfort14:30 – What Is ERP and Where OCD Care Falls Short17:18 – Treating Kids vs. Adults: Play, Parents, and Progress21:47 – Creative Interventions and Rethinking OCD Tools27:50 – Teaching ERP: Flexibility Over Rigidity33:10 – Trauma-Informed ERP and Diagnosing with Care49:08 – Lightning Round and Close Follow and listen wherever you enjoy your favorite podcasts.

    50 min

  6. 14 JUL

    How to Address Theft and Embezzlement in Dentistry (feat. David Harris)

    In this episode of Doc Secret, our guest is David Harris, Founder and CEO of Prosperident. With a background that spans military service, banking, and forensic accounting, David shares his extraordinary journey to becoming dentistry’s foremost expert on fraud and embezzlement. His career was sparked by a single phone call from a friend who suspected theft in his dental practice—and what followed was the birth of an investigative powerhouse. David recounts jaw-dropping stories from three decades in the field, highlights the psychological and financial toll of embezzlement, and offers practical advice for practice owners, DSOs, and investors alike. From red flags to internal controls, he provides a rare inside look at how trust is broken and how to rebuild systems for financial safety. If you're a practice leader balancing growth, people, and risk, this conversation is an indispensable deep dive into leadership, systems, and accountability. Doc Secret is sponsored by Quantics Marketing, LLC.https://www.quanticsmarketing.com/ 00:00 – Meet David Harris: From Army to Forensic Accounting01:13 – The First Case: A Pegboard, a Cheat Sheet, and a Career Begins06:44 – Starting Prosperident: From One Client to an Industry12:03 – Gaining Trust in the Dental Community16:10 – Why Dental Practices Are So Vulnerable19:43 – Profiles of a Thief: Behavior Over Background23:17 – How Embezzlement Stays Hidden33:09 – Emotional Damage: When Trust Is Broken40:12 – Controls That Actually Work59:25 – Lightning Round and Close Follow and listen wherever you enjoy your favorite podcasts.

    1 h y 21 min

  7. 14 JUL

    Co-founding and Launching a Product in the Behavioral Health Marketplace (feat. Rachael Jones)

    In this episode of Doc Secret, our guest is Rachael Jones, Co-Founder and Therapist at Trailhead Therapy PLLC in Arlington Heights, Illinois, and co-creator of the Nurturing Balance framework. Rachael shares her journey from graduate school, where she forged lifelong partnerships, to launching a private practice and becoming a therapist specializing in perinatal mental health. With deep insight into therapist burnout, she discusses how she built a sustainable practice rooted in collaboration, boundaries, and bandwidth-conscious decisions. Rachael also reveals how she and colleague Molly Bass transformed years of clinical insight into Nurturing Balance, a powerful tool that promotes equitable division of labor during the perinatal period to protect mental health. Their research-backed program, now gaining traction across therapists, doulas, and healthcare providers, is expanding into new formats for greater accessibility. This episode explores themes of leadership, productization, mental health, innovation, and work-life design. Doc Secret is sponsored by Quantics Marketing, LLC. https://www.quanticsmarketing.com/ 00:00 – Meet Rachael Jones: Therapist, Co-Founder, Product Co-Creator 01:36 – A Personal Path to Therapy and Graduate School Bonds 04:48 – Starting a Practice and Starting a Family 06:23 – Burnout, Bandwidth, and Building Differently 08:01 – The Power of Partnership: Working with Mackenzie 11:17 – Slow Growth, Strong Networks, and AI as a Bandwidth Saver 17:33 – Boundaries, Niches, and Therapy Beyond the Room 21:30 – Nurturing Balance: A Framework for Equity in the Perinatal Period 27:54 – Conference Debut and Bringing the Vision to Life 40:48 – Business Partnership, Product Strategy, and Go-to-Market 52:40 – Lightning Round and Close Follow and listen wherever you enjoy your favorite podcasts.

    54 min

  8. 13 JUL

    Practical Lessons of Incorporating Artificial Intelligence in Dentistry (feat Dr. Devish Patel)

    In this episode of Doc Secret, our guest is Dr. Devish Patel, Founder and CEO of Enamel Dentistry, a growing group practice with 10 locations across Austin and McKinney, Texas. Dr. Patel shares how a passion for hospitality, transparency, and cutting-edge technology shaped his path from a single startup clinic to a tech-forward group practice. He dives deep into how his team integrates Artificial Intelligence —from diagnostic tools like Pearl and Overjet to patient communication and revenue cycle management systems—to drive efficiency and enhance care. Dr. Patel opens up about early missteps, practical wins, and the real ROI of emerging technologies, while emphasizing team training, empathy and patient trust. From automating clinical documentation to reshaping the patient experience, he offers a grounded and forward-looking perspective on what it means to scale with innovation. This episode explores themes of leadership, digital transformation, operational strategy, and the rapidly evolving role of AI in dentistry. Doc Secret is sponsored by Quantics Marketing, LLC. https://www.quanticsmarketing.com/ 00:00 – Meet Dr. Devish Patel: Building Enamel Dentistry01:43 – From One Office to Ten: A Growth Story03:16 – Transparency, Trust, and Tech-Forward Care04:45 – First AI Tools and Why They Started with Pearl06:10 – Patient Experience, Ops, and AI Categories08:41 – Evaluating Vendors: Pilots, Feedback, and ROI11:59 – Tech Hits and Misses: Voice AI and Patient Reactions17:21 – Team Culture and the Human Side of AI21:45 – Business Acumen, Scaling, and Leading by Example43:27 – Lightning Round and Close Follow and listen wherever you enjoy your favorite podcasts.

    44 min
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A podcast where top medical, dental and practice professionals pull back the curtain on the real stories, challenges, and breakthroughs behind their careers. Hosted by industry-recognized AI consultant-turned entrepreneur and investor, Kevin Carl, each episode features candid conversations with doctors, founders, practitioners and innovators who are reshaping patient care, building forward-thinking practices, and navigating the evolving world of healthcare and business.

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