208 episodes

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.

Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more.

The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

Press 1 For Nick CX of M Radio

    • Business
    • 5.0 • 47 Ratings

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.

Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more.

The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

    Kieron Kitson-Walters - Voice Platform Engineer at Peloton Interactive [Customer Service]

    Kieron Kitson-Walters - Voice Platform Engineer at Peloton Interactive [Customer Service]

    Kieron Kitson-Walters - Voice Platform Engineer at Peloton Interactive [Customer Service]


    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-monthly newsletter
    Find Press 1 For Nick on YouTube
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 24 min
    Laura Gassner Otting - Author of Limitless [Happiness]

    Laura Gassner Otting - Author of Limitless [Happiness]

    Laura Gassner Otting - Author of Limitless [Happiness]


    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-monthly newsletter
    Find Press 1 For Nick on YouTube
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 37 min
    Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data & Analytics]

    Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data & Analytics]

    Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data & Analytics]


    How did you get into data & analytics?
    Why should everyone talk about data analytics?
    How can companies make it accessible?
    What is the best way to be a critical thinker through data?
    How can companies leverage data science to maintain a competitive edge?
    What does it mean to have a connected client experience? (entire customer journey)
    How did you get into data & analytics?
    Why should everyone talk about data analytics?


    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 42 min
    Derek Gaunt - Negotiations Trainer and Coach at The Black Swan Group, Ltd - Author, "Ego Authority Failure" [Tactical Empathy]

    Derek Gaunt - Negotiations Trainer and Coach at The Black Swan Group, Ltd - Author, "Ego Authority Failure" [Tactical Empathy]

    Derek Gaunt - Negotiations Trainer and Coach at The Black Swan Group, Ltd - Author, "Ego Authority Failure" [Tactical Empathy]


    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-monthly newsletter
    Find Press 1 For Nick on YouTube
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 43 min
    Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]

    Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]

    David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]


    How did you get into storytelling?
    How does storytelling help ideas move through the organization?
    Why do people get fearful of storytelling?
    How does Storytelling create an emotional connection?
    What are the stories we should bring to the CX and EX?
    Outlearning the wolves
    What book or person in customer service or experience has influenced you the most in the past year?
    If you could leave a note to all customer service professionals, what would you say?
    How did you get into storytelling?
    How does storytelling help ideas move through the organization?
    Why do people get fearful of storytelling?
    How does Storytelling create an emotional connection?


    ABOUT NICK GLIMSDAHL
    Subscribe to my weekly newsletter
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 38 min
    [Replay] Why You NEED to Focus on the Guest Experience. Joe DeLoss, Founder of Hot Chicken Takeover [Meaningful Experiences]

    [Replay] Why You NEED to Focus on the Guest Experience. Joe DeLoss, Founder of Hot Chicken Takeover [Meaningful Experiences]

    [Replay] Joe DeLoss - Founder of Hot Chicken Takeover [Meaningful Experiences]


    ABOUT NICK GLIMSDAHL
    Subscribe to my bi-monthly newsletter
    Find Press 1 For Nick on YouTube
    Find me on Twitter
    Find me on LinkedIn


    LISTENER SUPPORT
    Purchase Nick’s books:
    Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
    Apparel: https://www.teepublic.com/user/press-1-for-nick
    Support this show through Buy Me A Coffee


    BOOK RECOMMENDATIONS:
    Learn about all the guests' book recommendations here: https://press1fornick.com/books/


    BROUGHT TO YOU BY:
    VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


    This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


    SPONSORING OPPORTUNITIES:
    Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

    • 33 min

Customer Reviews

5.0 out of 5
47 Ratings

47 Ratings

Btyler34 ,

Awesome Podcast

So far I have listened to the John O’Leary episode and I have the Chris Voss episode up next. Nick and John both have awesome insight about perspective, mindset, and overall outlook on life. They also do a great job of applying these things to the customer experience. I plan to listen to Press 1 for Nick regularly and would recommend it to anyone!

ErycEyl ,

Smart and real

What I appreciate most about Nick's podcast is that he has authentic conversations with a wide variety of folks. It never feels like Q&A or guests reciting the same talking points they give everywhere, but like an honest conversation between peers about topics that are relevant to CX and customer service, but also have resonance well beyond those areas.

eralbertson ,

Entertaining and actionable

I love this podcast. Nick asks great questions and brings out the best in his guests. Not only is it entertaining, I always learn something new that can help me market and run my business so it’s more profitable.