Process Server Daily

Michael Reid

Mighty Mike Reid Interviews Top Legal Support Professionals from around the world

  1. 37 - Scott John Borowski | Mighty Process Server

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    37 - Scott John Borowski | Mighty Process Server

    In Episode 37 of Process Server Daily, host Mighty Mike Reid interviews Scott John Borowski of Charm City Process Services & Notary in Maryland. Scott shares how he jumped into process serving after watching YouTube, scaled quickly through affiliate work, and why safety, consistency, and networking are key. He also расскаunts a high-pressure serve involving a DC attorney and a rewarding eviction case where persistence finally helped a landlord get to court. 00:00 Intro / Episode 37 00:35 Meet Scott (Charm City Process Services – Maryland) 01:30 Why he chose process serving (from paramedic to server) 03:40 Where his work comes from (affiliates + pro se clients) 05:20 First months results (300+ serves since May) 06:10 Worst experience: DC attorney / disciplinary board situation 09:10 Best win: persistent landlord case + finally getting service 12:30 Safety tips (buddy system, tools, visibility, planning routes) 15:20 Advice for new servers (learn constantly + study court issues) 17:40 How to reach Scott / Closing thoughts

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  2. 36 - Eric and Amy Luthy | Mighty Process Server

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    36 - Eric and Amy Luthy | Mighty Process Server

    In episode 36 of Process Server Daily, Mighty Mike Reed chats with Eric and Amy Luthy, former law-enforcement pros (≈35–37 years combined) who run Samurai Investigations LLC in Michigan. After adding a PI license ~2 years ago and process serving ~18 months ago, they've grown ~1200% since January by doing the basics exceptionally well: answer the phone, make first attempts within 24–48 hours, communicate proactively, and file clean, detailed notes that "paint the scene." They cover ~20 counties (and beyond when clients are in a bind), prioritize relationships over one-off jobs ("yes first," even if it's a loss leader), and have won recurring firms by solving problems others wouldn't—like driving 3.5 hours for a same-day rescue after a prior server botched a PPO serve. They share Michigan-specific tips (process servers are trespass-law exempt while serving; sub-service requires court order on most in-state matters), stress de-escalation and empathy at the door, and urge newcomers to call firms, listen for pain points, and document everything. Connect: samuraisinvestigationsllc.com (main line: 269-330-3218). Timestamps: 00:00 Intro / Episode 36 01:10 Meet Eric & Amy Luethy (Samurai Investigations – Michigan) 03:20 Law enforcement background & entering process serving 06:10 Early growth strategy & learning from mentors 09:00 Customer service as a competitive advantage 12:40 Expanding service areas & saying "yes" to clients 16:30 Marketing, phone calls & building law firm relationships 21:10 Safety challenges & real-world serving experiences 27:45 Detailed notes, documentation & standing out in court 35:20 Rapid growth, hiring, and scaling the business 43:10 Advice for new process servers & investigators 49:30 How to contact Samurai Investigations / Closing

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  3. 35 - Mitch Vaughn | Mighty Process Server

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    35 - Mitch Vaughn | Mighty Process Server

    In episode 35 of Process Server Daily, Mighty Mike Reid interviews Mitch Vaughn, founder of Tracked & Solved Investigation Agency in Lewiston, Idaho. After rebuilding his life and spending five years in cybersecurity, Mitch launched an agency that now employs eight PIs, handling investigations, skip tracing, and process serving across ID/WA using licensed databases and on-the-ground verification. He stresses neutrality, airtight documentation, and strict compliance with state laws—sharing a key early lesson about screening cases for protection orders. Mitch's most rewarding work includes helping exonerate a man wrongly accused and supporting reunifications in custody matters. His advice to newcomers: do your due diligence, vet risk, confirm addresses, serve at homes (not workplaces) when possible, and learn under a reputable agency before going solo. Connect at investigationsidaho.com. 00:00 Intro / Episode 35 01:00 Meet Mitch Vaughn (Tracked & Solved – Idaho) 03:00 How Mitch got started in investigations 05:30 From cybersecurity to PI & process serving 07:45 Skip tracing methods + boots-on-the-ground work 10:10 Hiring investigators & what Mitch looks for 12:40 Early mistake: protection orders & due diligence 14:30 Most rewarding cases (custody & wrongful accusations) 17:00 Advice for servers & investigators in the field 18:50 How to contact Tracked & Solved / Closing

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  4. 34 - Brendon Carl | Mighty Process Server

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    34 - Brendon Carl | Mighty Process Server

    In episode 34 of Process Server Daily, Mighty Mike Reid interviews Brendon Carl, CEO of WinWin Process Serving (TX). Brendon shares how he discovered serving via a Craigslist job in California—drawn by flexibility for his wife and five kids—and later launched his own company after realizing he could handle the full workflow himself. Now based near Austin, he covers Williamson/Travis counties and routes between DFW and San Antonio, emphasizing professionalism, safety ("no paper is worth your life"), and empathy at the door. He talks tools and ops—ServManager (moving to Mighty's dashboard), simple skip-tracing via a PI database/Whitepages, sourcing servers through NAPPS, the Mighty directory, and Facebook groups, plus the importance of answering the phone (or using phone trees with RingCentral/Dialpad to cut spam). For newcomers: verify state requirements, confirm there's enough market (prefer metros), learn procedures before taking direct attorney work, and partner locally. He also highlights winwinps.org as a resource hub (state-by-state "how to become a server," service-method guides) and credits the Mighty community for helping him expand while maintaining family time—especially as he supports his son's health and homeschooling. Timestamps: 00:00 Intro / Podcast relaunch 01:10 Meet Brendon Carl (WinWin Process Serving) 03:00 How Brendon got started (flexibility + family) 06:00 Learning the money math + early serving in California 09:10 Going independent + landing first attorney clients 12:30 Safety lessons from the field (what not to do) 17:10 Why process serving is rewarding (helping landlords, CPS, due process) 20:30 Tools: skip tracing + server software 23:00 Finding affiliates + importance of answering the phone 25:30 Advice for brand-new process servers (market research + location) 28:20 How to contact Brendon / winwinps.org + closing

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  5. 33 - Sandra Kimbrough | Mighty Process Server

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    33 - Sandra Kimbrough | Mighty Process Server

    In Episode 33 of Process Server Daily, host Mighty Mike Reid interviews Sandra Kimbrough, a private investigator and process server based in Baytown/Houston, Texas, and President/CEO of Swan Legal Services LLC. Sandra shares how she found process serving while pursuing her PI license, what makes a great server (patience, professionalism, and empathy), and why detailed documentation matters—especially with strict Texas courts. She also explains key Texas rules (personal service, limits on "wait time," and what crosses into PI work), talks about expanding Swan Legal's services, and her goal of mentoring others while stepping into leadership with the Texas Process Server Association. Timestamps: 00:00 Intro / Episode 33 00:45 Meet Sandra Kimbrough (Swan Legal Services) 02:10 How Sandra got into process serving + PI work 04:30 What makes a great process server (patience, people skills) 07:10 Swan Legal services overview (PI, skips, repo, background, etc.) 10:20 Texas-specific rules: PI vs process server boundaries 13:10 Personal service + drop serve rules in Texas 15:10 Documentation, cameras everywhere, and court credibility 17:30 Mentoring + Texas Process Server Association leadership goals 20:00 What makes Swan Legal different (neutral, compassionate, factual) 22:00 How to contact Sandra / Closing

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  6. 32 - Joshua Hutchinson | Mighty Process Server

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    32 - Joshua Hutchinson | Mighty Process Server

    In episode 32 of Process Server Daily, host Mighty Mike Reid talks with Joshua Hutchinson, president of HutchServes LLC in Murfreesboro, TN and secretary of Tennessee's state association. Josh shares his path from first court filings in California to launching HutchServes (spurred by CA's AB5) and relocating to Tennessee. He contrasts California's standardized forms with Tennessee's rural realities—domestication quirks, terrain and weather challenges—explaining his tiered flat-rate pricing for metro, other, and remote counties. With Tennessee requiring virtually no certification ("18 and breathing"), he's helping the association pursue practical training and collaboration with the courts. Looking ahead, Josh aims to open an office, hire staff, and expand multi-state coverage through a vetted partner network. He emphasizes proactive communication, professionalism, and community—crediting Mighty's mastermind for strategies that win loyal law-firm clients. Contact: hutchserves.org (email: hutchserves1419@gmail.com). Timestamps: 00:00 Introduction to Process Server Daily 01:05 Meet Joshua Hutchinson (HutchServes LLC) 03:00 How Joshua Got Started in Process Serving 06:10 Moving from California to Tennessee 09:20 Serving Rural Tennessee & Tiered Pricing 13:30 Training, Regulation & State Associations  17:45 Building a Multi-State Coverage Network 21:30 How to Contact HutchServes / Closing

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  7. 31 - Simone Williams | Mighty Process Server

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    31 - Simone Williams | Mighty Process Server

    In episode 31 of Process Server Daily, host Mighty Mike Reed interviews Simone Williams, president and CEO of Skyway Process in Burien, Washington. Simone shares how she took over her late father's process serving business to continue his legacy and stay connected to him. She discusses her dedication to professionalism, empathy, and communication—ensuring timely updates and respectful service. Covering primarily King and Pierce counties, Simone focuses on providing reliable, personable, and diligent service rather than competing for "number one" status. Her goal is to expand the family business and maintain strong relationships with clients and peers, emphasizing integrity, accountability, and compassion in every serve. 00:00 Introduction to Process Server Daily 00:41 Meet Simone Williams of Skyway Process 02:05 Taking Over a Family Legacy 03:55 Getting Clients Through Professionalism & Follow-Through 05:45 Communication, Proofs of Service & Client Trust 07:30 Process Serving in Washington State 09:20 Business Goals & Family Expansion 11:10 What Sets Skyway Process Apart 12:40 How to Contact Simone / Closing Remarks

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  8. 30 - Adell Sedillo | Mighty Process Server

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    30 - Adell Sedillo | Mighty Process Server

    In this episode of Process Server Daily, host Mighty Mike Reed interviews Adell Sedillo, founder of Rhino Justice in Houston, Texas. Adell, a process server for two years, shares how she entered the field after COVID seeking financial stability and time freedom. She discusses her professional approach, emphasizing timeliness, accuracy, and unbiased service. Adell explains how she stands out by updating clients promptly, submitting affidavits within 24–48 hours, and treating her work as a career, not just a job. She encourages new servers to focus on reliability over low pricing and reveals plans to expand Rhino Justice with a new website and continued growth in Houston's process serving community. 00:00 Introduction / welcome back to Process Server Daily 00:40 Meet Adell Sedillo (Rhino Justice, Houston) 01:25 How Adell got into process serving after COVID 03:05 The role of process servers in due process + staying unbiased 04:35 Quick break: Mighty Process Servers community mention 05:05 "Secret sauce" for getting/keeping clients (service quality & trust) 07:10 Communication systems: daily updates + fast proof of service 09:10 Handling client expectations, status requests, and scaling 11:05 Advice for hiring servers: not just lowest price or longest tenure 12:45 What's next for Rhino Justice (growth + website) 14:00 How to contact Adell + closing remarks ("stay safe out there")

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Mighty Mike Reid Interviews Top Legal Support Professionals from around the world

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    Michael Reid
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    Process Server Daily