PropTalk ResMan

Elizabeth Francisco sits down at NAA 2023 with Rich George, Success Coach for 9 Minutes to Success, to discuss how owner-operators can have transparent conversations with investors, especially when it comes to managing their expectations in a rollercoaster market.

Rich is a consultant, trainer, and author for the Multifamily Property Management Industry, specifically helping companies raise their Net Operating Income through strategic planning, talent empowerment, and education. Rich has worked in the property management industry for the past 20 years with many different levels from maintenance to senior vice president. He has a passion for getting the biggest return on investment from the human capital within the industry.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

We sat down for a part 2 with Bill Nye, the Apartment Guy, to discuss leadership in multifamily and how leadership makes the difference in successful operations for property management companies. His philosophy: take care of your people and they will take care of your customers.

About Bill: Bill has a very distinguished and successful career as a leader in both the military and the private sector. While serving in the United States Air Force, he as named one of the 12 Outstanding Airmen of the Year for the entire Air Force and was honored along with his fellow recipients at a dinner at the White House with President Ronald Reagan. He is a graduate of the prestigious Air Force Leadership School and credits much of his leadership philosophies to what he learned while attending the school.

As a multi-family executive, he was named “Executive of the Year” twice by Apts. Magazine, a multi-family publication covering the mid-Atlantic region of the U.S.During his time as the CEO of Caviness & Cates Property Management in NC, his team earned the highest Satisfacts ratings in the country 3 consecutive years and during his time as the COO of Berger Communities in PA, they earned the same distinction two years in a row. While serving as the COO of Berger Communities they were named a top 25 “Best Places to Work” employer for three straight years and a top 10 employer for 2 straight years.

Today Bill runs his own speaking, training and consulting business in Friendswood, Texas.
About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage.

ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com/

We sat down with Bill Nye, the Apartment Guy, to discuss leadership in multifamily and how leadership makes the difference in successful operations for property management companies. His philosophy: take care of your people and they will take care of your customers.

About Bill: Bill has a very distinguished and successful career as a leader in both the military and the private sector. While serving in the United States Air Force, he as named one of the 12 Outstanding Airmen of the Year for the entire Air Force and was honored along with his fellow recipients at a dinner at the White House with President Ronald Reagan. He is a graduate of the prestigious Air Force eadership School and credits much of his leadership philosophies to what he learned while attending the school. As a multi-family executive, he was named “Executive of the Year” twice by Apts.

Magazine, a multi-family publication covering the mid-Atlantic region of the U.S. During his time as the CEO of Caviness & Cates Property Management in NC, his team earned the highest Satisfacts ratings in the country 3 consecutive years and during his time as the COO of Berger Communities in PA, they earned the same distinction two years in a row. While serving as the COO of Berger Communities they were named a top 25 “Best Places to Work” employer for three straight years and a top 10 employer for 2 straight years. Today Bill runs his own speaking, training and consulting business in Friendswood, Texas.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com

LIVE! from SAHMA, Janel Ganim and Rue Fox are joined by Affordable experts and leaders, Mary Ross of Ross Business Group and Glenda Leduc of Mansermar Property Management.
Cocktail of the episode? HOTMA “Hot Mess” Spicy Margaritas

Together, they discuss relevant topics like the Renter’s Bill of Rights and the RAD notice for Section 811 properties while also looking ahead at TRACS 203A and HOTMA implementation timeframes.

About Mary: Mary Ross is a nationally recognized expert in property management training and consulting and related areas. Ms. Ross is the President and CEO and majority shareholder of Ross Business Development, Inc. a small, woman-owned business based in Atlanta, GA.
As a senior business executive and savvy industry insider, she provides clients with high-level consultation and advice on how to succeed when managing properties set aside for low-income families. In 2001, Mary and Mark Ross created a unique training, learning development and consulting practice that marries knowledge of HUD occupancy requirements, HUD systems and process development.

About Glenda: As President and CEO of Mansermar and Mid-America Apartment Management Companyshe has been involved in the successful management, rehabilitation and operation of 65 multifamily housing communities for senior citizens in 14 states. She is experienced in all phases of multifamily apartment administration, property management and asset management and is well versed in the mechanics of the federal housing subsidy programs and rehabilitation of multifamily properties for senior citizens. She has been successful in the rehabilitation of existing properties financed through Low Income Housing Tax Credit (LIHTC) and under HUD 221(d)4 programs.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com

LIVE! from NAA, Elizabeth Francisco, CXO of Inhabit, sits down with President of AAA and Metric Property Management, Lyndsay Hanes to hear her perspective and unique approach to mastering employee retention.

She talks about the use of psychometrics for Metric’s hiring process, eliminating the idea that an eye-catching resume or plenty of experience doesn’t necessarily equate to success and efficiency in the workplace.

For more on psychometrics and implementing them in your business, contact Cary Frieden cary@effective-exec.com

About Lyndsay:
Lyndsay Hanes is a distinguished multifamily operator with over two decades of experience and a proven track record of results-oriented performance.She has vast experience across multiple asset types, increasing value and ensuring client satisfaction. Lyndsay has been responsible for creating processes at two start-up management companies before becoming an entrepreneur herself with the launch of her company Metric Property Management.Lyndsay has a history of service to our industry. She has been an active participant on numerous local Apartment Association committees, serving on the Board of Directors for the Austin Apartment Association, Co-Chair of the AAA Legislative Committee, and today she is currently serving as President Of AAA.

About ResMan:
ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com

LIVE! From NAA, Elizabeth Francisco sits down with Bobby Griffith, CFO, Principal and Director of Acquisitions for the JL Gray Company. They talk about presentation, even through attire, networking, and just how much multifamily has changed over the years.

Bobby C. Griffith has 34 years of experience in the multi-family housing industry specializing in affordable. Since joining JL Gray the company has grown from 45 to over 130 communities.Bobby is an Executive Council Member & Immediate Past President of the Apartment Association of New Mexico. He is also the president of Southwest Affordable Housing Group (SWAHG) - an industry association representing owners, agents, developers, non–profits, and service providers of affordable housing in the southwest.As if that was not enough, Bobby Griffith might just be the most interesting man in multifamily, as well as the best dressed.

About ResMan: ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. To learn more about our platform, visit http://myresman.com