In today’s world, commerce has evolved from just a channel to the connective layer between CX, retail media, data strategy, and business growth. On this episode of Pure Signal, the team is joined by Credera Partner and Global Commerce Lead Olin Moran to explore how modern commerce is now being redefined by robust orchestration, AI, and the rapid expansion of retail media networks. Hosts Kevin Erickson, Jake Carter, and Ryan Medellin kick off the conversation by diving into The Forrester Wave™: Commerce Services report, which positioned parent company Omnicom as the highest ranked provider in the space. Olin connects this report back to why it matters for business leaders with the discussion centering around the power of unified data, aligned KPIs, and cross-channel coordination. You’ll also hear practical insights into retail media as a monetization engine, the growing importance of clean rooms and CDPs, and how brands can regain ownership of the customer relationship in an agentic-first world. For CMOs and commerce leaders navigating shifting search behavior, AI-driven discovery, and blurred lines between physical and digital retail, the message is clear: success in 2026 won’t come from optimizing individual channels but from orchestrating them around clean data, customer intent, and measurable business outcomes. — Quotes “Commerce isn't a channel anymore. It really is the layer that's connecting the customer experience to the business outcomes. And it's done across all of the channels. Before it used to be: here's a website, here's a marketplace or a retail presence, let's go sell. It has now shifted to: there’s a customer, where do they want to buy, what is it they’re looking for, and how do we orchestrate that across all of these different channels to improve their overall experience and lifetime value?” – Olin Moran “If you're living in a world where you can't see exactly what the end state is going to be, the best thing that you can do is you can create options. And you can build the muscle that's going to give you the ability to react. That’s going to create agility.” – Jake Carter “There's so much more excitement around the human element that's going to be empowered by AI. Not that long ago it was a very different fear, and it's just so encouraging for me to think about how you're going to really use human ingenuity, spark, curiosity…all of those things that we talk about to really continue to drive what we do.” – Kevin Erickson “I feel like we've gone from a time where options were endless and loyalty may have fallen flat a little bit over the last five or so years. It was like, let me just find the cheapest, or let me just find the quickest way to do it. But it seems like there's now an initiative that the time is now to start really building back that loyalty and that relationship with the consumer.” – Ryan Medellin — Time Stamps 00:00 Intro 00:55 Welcoming Olin Moran to the show 04:20 The Forrester Wave™: Commerce Services, Q1 2026 07:00 Creating unified experiences across channels 11:00 Building back customer loyalty 16:50 The goals commerce organizations need to hit 19:10 Defining retail media 21:55 Leveraging technology to unify experience 25:35 Ensuring success for the future 33:10 Humans still crave real experience 36:05 Aha moments from Olin's career 42:00 Closing thoughts — Links Connect with the guest and hosts on LinkedIn! Olin Moran Kevin Erickson Ryan Medellin Jake Carter Learn more about Credera